Technical Services Specialist
Current- Product Knowledge: Demonstrate a comprehensive understanding of our product line to effectively address repair needs and provide technical assistance.- Repair Expertise: Execute repairs on units/machines efficiently and accurately, ensuring they meet quality standards.- PDI Guidance: Provide guidance during the Pre-Delivery Inspection process, ensuring proper assembly and functionality of units/machines.- Service Support: Offer essential service support, troubleshoot issues, and provide solutions to maintain optimal performance of our products.- Demo Requests: Assist in fulfilling customer demo requests, showcasing product features and benefits.- Technical Support: Provide technical assistance & operational training for customers in the U.S. & Texas region, addressing inquiries and ensuring customer satisfaction in person and on phone.- Collaboration: Work closely with the Warehouse Manager and other team members to streamline operations and maintain an organized and efficient warehouse environment.- Training: Stay updated on product knowledge and industry trends through training programs to enhance skills and expertise. Assist with team training as requested.- Ad-hoc Tasks: Perform additional tasks as assigned by the Warehouse Manager to meet operational needs.