Ryan Farthing Email & Phone Number

Dublin, County Dublin, Ireland

Cabinetry: creating bespoke entertainment units, paneling, kitchens.Carpentry: decking, cabins, fences, and garden design.

Management consultancy to a number of public and private sector organisations across IT Service Management and Programme and Project Management best practices. Projects range from strategic advice to vendor selection to process development and implementation.

Monasterevin, County Kildare, Ireland

Retail premises: converted 1500sqft bare shell, including fitting and building codes into a retail unit. Creating employment for four people, business initially sold various product lines from household, DIY to party. Later focusing on party merchandise, specialising in balloon and party displays.

Plymouth, United Kingdom

January 2010 – February 2011 - Plymouth City Council – IT Service Management and Advisory RolesOne of my projects during this engagement was to Project Manage and to deliver an end-to-end process for managing and prioritising changes across the organisation, involving initial analysis and solution design, integration of four toolsets and existing processes and rollout of comprehensive training to 80 managers and staff. Delivered significant benefits to the client, through improved… Show more January 2010 – February 2011 - Plymouth City Council – IT Service Management and Advisory RolesOne of my projects during this engagement was to Project Manage and to deliver an end-to-end process for managing and prioritising changes across the organisation, involving initial analysis and solution design, integration of four toolsets and existing processes and rollout of comprehensive training to 80 managers and staff. Delivered significant benefits to the client, through improved visibility of changes and their status; for example the streamlining of existing reporting processes alone has resulted in 10% reduction in overhead / FTEs.Other projects I managed or facilitated during this engagement included• Working with the Head of Service in a mentoring and advisory capacity• Working with the Corporate Support management both strategic and tactical planning• Facilitating, managing and communicating the delivery of end-to-end process via e-Learning to Corporate Support• Working with internal audit particularly on the Change process Show less

Plymouth, United Kingdom

September 2009 – December 2009 – Plymouth City Council - Release Management ProjectAfter the success of the ITSM Project and maturity of Plymouth City Council further extension following ITIL, PRINCE2 and Agile methodologies. The complex infrastructure, diverse customer base added with legislation requirements provide a unique every changing environment.• Project Management of the complete Release project• Providing Consultancy in Release, Change and Configuration… Show more September 2009 – December 2009 – Plymouth City Council - Release Management ProjectAfter the success of the ITSM Project and maturity of Plymouth City Council further extension following ITIL, PRINCE2 and Agile methodologies. The complex infrastructure, diverse customer base added with legislation requirements provide a unique every changing environment.• Project Management of the complete Release project• Providing Consultancy in Release, Change and Configuration Management• Running Workshops to illicit requirements• Process design for Release Management• Supporting documentation including policies, roles, responsibilities and plans• Integration with existing toolset• CMDB and Change process review and recommendations with Release Management Show less

Plymouth, United Kingdom

February 2009 – April 2009 – Plymouth City Council – ITSM consultancy, QA and Project Management Delivery of Hornbill ITSM2 toolset to over x4500 end users, x150 analysts and across multiple sites, including integration with SAP, Microsoft SCCM and ADS (Active Directory Services). Providing Service Support, Service Level Management with the introduction of Financial and Availability Management.• Incident, Problem, Known Error and Change processes have been reworked and… Show more February 2009 – April 2009 – Plymouth City Council – ITSM consultancy, QA and Project Management Delivery of Hornbill ITSM2 toolset to over x4500 end users, x150 analysts and across multiple sites, including integration with SAP, Microsoft SCCM and ADS (Active Directory Services). Providing Service Support, Service Level Management with the introduction of Financial and Availability Management.• Incident, Problem, Known Error and Change processes have been reworked and implemented, providing the business with a clear definition at each stage of the process as to where, what and when something should happen.• Fully integrated CMDB using SCCM, ZENworks and various flat file systems.• Self Service and email functionality is deployed to users allowing them to log Service Requests and receive emails indicating the progress of their requests and Incidents logged.• Line managers receive authorisation emails for these requests, which takes them into Self Service where they can authorize or reject the request. Show less

Ergo Software Solutions is a specialist provider of high performance software and technology solutions to the financial services and corporate marketplace. Providing functionally rich products and solutions across a broad portfolio of financial software products and IT Consultancy and Outsourcing solutions.• Ensure employee development through effective communication, mentoring, and training.• Liaised with all departments on the Software Development Life Cycle (SDLC) to produce… Show more Ergo Software Solutions is a specialist provider of high performance software and technology solutions to the financial services and corporate marketplace. Providing functionally rich products and solutions across a broad portfolio of financial software products and IT Consultancy and Outsourcing solutions.• Ensure employee development through effective communication, mentoring, and training.• Liaised with all departments on the Software Development Life Cycle (SDLC) to produce output artifacts for projects including, tenders, proposals, business requirements documentation (BRD), test plans, project plans and training materials• Estimation of sales proposals to encompass all aspects of the SDLC• Working with clients and sales team to analyze information and work flows to identify optimal business practices• Manage IT-enabled business initiatives and proposals throughout the project delivery lifecycle• Lead client walk throughs, workshops and demonstrations• Facilitate successful resource allocation, coordination of dependencies, and risk mitigation within and among active projects• Lead and participate in project teams to achieve an overall consensus on best practices• Working alongside clients to identify needed policies and procedures for the company/clients overall for operational processes and business strategyResponsibilities included – • Participating in performance and process meetings for the Operations division• People management of x5 peopleKey achievements -• Lead a program of work to implement an end to end solution allowing a user to record, market, survey, record financial transactions and produce brochures across x150 sites using web services and distributed databases for a large Estate Agent in Ireland. o Project scale - The project covered x150 sites, some x700 users and costing approximately 1.5 million euro. Show less

Touchpaper is a leading global provider of IT Business Management (ITBM) solutions, delivering measurable value for IT and customer services. ITBM covers the core areas of IT Service Management (ITSM), Customer Service and Support (CSS) and Network and System Management (N&SM)• Collaborate with business partners on product launches and enhancements to ensure planning and deployment for a seamless customer experience• Responsible for management and delivery of complex ITIL Service Desk… Show more Touchpaper is a leading global provider of IT Business Management (ITBM) solutions, delivering measurable value for IT and customer services. ITBM covers the core areas of IT Service Management (ITSM), Customer Service and Support (CSS) and Network and System Management (N&SM)• Collaborate with business partners on product launches and enhancements to ensure planning and deployment for a seamless customer experience• Responsible for management and delivery of complex ITIL Service Desk solutions in both the public and private sector using Prince2 methodology• Worked with business to ensure customer business objectives are delivered on time, to the highest standard of quality and within budget• Working with other vendors to provide integrations into the Touchpaper suite • Working with stakeholders to understand their business and processes• • Partner with key stakeholders to develop and deliver tactical plans to drive improvement in customer satisfaction and improve performance• Routine analysis of support trends, improvement opportunities and successes• Provided pre and post technical sales support to ensure all opportunities are fully maximized• Working with the sales team to assist with the delivery of tenders, proposals and defined scopes Key achievements -• Developed processes and procedures to enhance Touchpaper’s SDLC, VAR’s and partners. This involved implementing Virtual Machines, standardizing builds for developers and supported documentation. This enabled testers and support staff to use the same builds reducing Incident replication and improving relationship between support and development. The net effect meant all release documentation was accurate and more importantly supportable.• Lead consultant for a large pharmaceutical company in the UK implementing ITIL and related service desk software in a number of internal and external departments across a WAN with multi O/S and database configuration. Show less

May 1996 – May 2000: Technology For Business Plc (TFB) Positions held: Project Manager and Technical ConsultantTechnology For Business is the leading software supplier within the legal IT market. • Project Manager July 1998 – May 2000 – Ensure the project team delivered on time to the highest standard• Technical consultant January 1998 – May 2000 – Provide site plans, data migrations and network configuration• Trainer August 1997 – December 1998 – Including TFB’s… Show more May 1996 – May 2000: Technology For Business Plc (TFB) Positions held: Project Manager and Technical ConsultantTechnology For Business is the leading software supplier within the legal IT market. • Project Manager July 1998 – May 2000 – Ensure the project team delivered on time to the highest standard• Technical consultant January 1998 – May 2000 – Provide site plans, data migrations and network configuration• Trainer August 1997 – December 1998 – Including TFB’s product suite, Microsoft Office and Microsoft NT• Support analyst May 1996 – August 1997 - Including TFB’s product suite and Microsoft Office and various O/SsKey achievement: Assisted in securing TFB’s first legal contract in Scotland. Lead the design and implementation of the bespoke uninsured loss recovery database and process workflows. Show less