Ryan Fawkes Email & Phone Number

- Demonstrated proficiency in Salesforce platform customization, configuration, and implementation, specializing in tailoring solutions to meet the unique needs of nonprofit organizations. - Collaborated with cross-functional teams to develop customized Salesforce solutions that precisely aligned with client business goals and objectives. - Worked closely with the Salesforce.org team to resolve data issues within their Customer Advocate Center, ensuring accurate and reliable data.- Assisted Auditmate in supporting data migration, automation, and related tasks, optimizing operational efficiency.- Partnered with DC Public Schools and Hampton University to successfully implement student tracking systems, execute data migration processes, and create forms using Form Assembly. - Conducted comprehensive requirements gathering sessions, effectively translating business needs into detailed technical requirements. - Designed and configured Salesforce applications, including custom objects, workflows, and reports, tailored to meet client requirements and exceed expectations.- Provided continuous support and maintenance for Salesforce.

-Assist with data entry and maintenance of customer marketing activities-Understands Salesforce, including the brand, customers, team goals, products and solutions.-Collaborate with Customer Marketing team members -Provide suggestions to the team for improving internal processes.-Assist with building story slides based on Customer Stories

Stuart, Florida, United States

-Delivering a positive and dependable professional experience to the public, that is consistently recognized by clients and co-workers, alike.-Striving for increased revenue and achieving monthly goals that benefits the interests of the company.-Assisting managerial staff and department teams with stocking, floor-sets and customer issues with call backs and de-escalation of sensitive matters; as well as opening and closing procedures.

-Provide recommendations for efficiencies based on customer feedback (internal and external). -When possible, provide support on building out solutions. -Formats and Loads Vendor Activities via Salesforce Wizard -Partners with SSC for development efforts and be able to coordinate requirements. -Create reports/dashboards -Provides daily Operation Support as needed Ops -Gain an understanding of the Elevator industry, through reviewing customers contracts and experiences -Support requests for creating or revising reports/dashboards -Create or update knowledge articles as needed

Port St Lucie, Florida, United States

-Support the development and execution of PepUp Tech Salesforce Academy to include management of enrollment, acceptance letters, homework, student attendance, campaigns, progress and completion reporting, creating distributing and uploading certificates, transition workshops and ongoing recruitment - Support the development and execution of PepUp Tech alumni engagement initiatives - Contribute to the development and distribution of program communications - Manage certification resources and certification voucher distribution - Input Student/Program outcomes data updates into Salesforce -Support alumni volunteers and their participation in training and alumni events -Play an active role in responding to interest emails/correspondence - Manage acceptance letters, homework, student attendance, campaigns, certificates and transition workshops, promote programs and recruitment for cohorts

California, United States

-Supported and configured salesforce functionalities including custom fields and objects,page layouts, validation rules, lead assignment rules, and workflows.- Creating and managing user roles, profiles, permissions and sharing rules.- Participated in the testing and deployment of new salesforce customizations.- Developed reports and dashboards within Salesforce to continuously monitor dataquality and integrity on both management and individual levels.- Provided technical support and documentation to end users.- Managed multiple sandbox environments.- Managed user provisioning and termination by adding and deactivating user inSalesforce.- Managed and triaged submitted requests from sales, marketing, finance, humanresources, support and IT end-users via salesforce ticketing system.

Port St Lucie, Florida, United States

-Seasonal I participate every year from August to November.-Courteously greet clientele and efficiently process transactions. -Assist clients with product selections, such as, accessories and make-up to design the most creative Halloween costume; with great detail to the individuals interests in mind. Assist service teams during grand opening set ups and grand closing demolition.

Port St Lucie, Florida, United States

-Operate cash register, scanners and computers to itemize and total customer purchases. -Display a positive, helpful attitude on a daily basis that was consistently praised by customers and employers alike. Make sure each customer had a great customer experience. -Courteously greeted customers and efficiently processed transactions. Balanced drawer at the end of each shift. -Assisted with store stocking, floor-sets and opening/closing procedures. Managed inventory and stocks. -Set up store displays.

High School Diploma, Business

Sales Admin

Certification in Salesforce Administration Training -CRM Basics -Agile/Project Management Basics -Salesforce Platform Basics -Data.

Education record

I have completed several badges and a few superbadges including: -Business Administration Specialist -Lightning Experience Specialist Here.

Fashion Merchandising

Fashion Merchandisers oversee the style design of garments and accessories in retail clothing stores, costume suppliers, or fashion.