Ryan Castro Email & Phone Number

California, United States

San Diego, California, United States

I support an energy commodity business within the energy sector, working on sales (MS Dynamics CRM), expense reporting (Concur), and auditing (SecurEnds) applications and collaborating with internal and external teams in an Agile Scrum environment.𝐊𝐞𝐲 𝐓𝐚𝐬𝐤𝐬 & 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐬Requirements Gathering & Analysis ✓ Collaborates with business stakeholders✓ Collects information on required business use cases and documents system needsProcess Optimization✓ Analyzes existing workflows✓ Identifies bottlenecks✓ Designs more efficient processesProject Management✓ Manages software upgrades, rollouts, and migrations✓ Coordinates with users, developers, and external vendorsQuality Assurance✓ Creates and executes test plans/cases✓ Identifies bugs✓ Tracks and manages tickets in Azure DevOpsUser Support & Enablement✓ Develops user guides/documentation ✓ Conducts training sessions✓ Provides ongoing troubleshootingStakeholder Communication✓ Liaises between technical and business teams✓ Translates business requirements into user storiesTools✓ MS Dynamics 365 CRM✓ Power Automate✓ SQL✓ Azure DevOps✓ Atlassian Confluence✓ Microsoft Project✓ SecurEnds (user access review software)

Greater San Diego Area

Greater San Diego Area

As Business Analyst, I held similar responsibilities to my more senior position above, but with slightly less scope and autonomy in the projects I was involved in. I primarily supported the deployment and integration of business-critical applications, such as: ✓ Concur (Expense Reporting & Management)✓ Microsoft Dynamics 365 GP (General Ledger)✓ PaperSave (Accounts Payable Invoice Approval Workflow)When the company (formerly known as Noble Americas Energy Solutions) was acquired by Calpine Energy Solutions in 2016, I was instrumental in the transition from legacy platforms (Dynamics GP, PaperSave) to PeopleSoft and ImageNow.𝐊𝐞𝐲 𝐓𝐚𝐬𝐤𝐬 & 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐬Software Implementation & Upgrades✓ Led the rollout of Concur, Microsoft Dynamics GP, and PaperSave✓ Managed subsequent upgrades.Project Coordination✓ Coordinated with third-party developers✓ Creating project plans and prioritizing tasksRequirements Gathering & Analysis✓ Gathered system requirements from accounting stakeholdersQuality Assurance✓ Developed and executed QA test casesVendor Management✓ Oversaw vendor relationships for Accounts Payable, including TIN matching, W2 validation, and 1099 filings

Greater San Diego Area

One of my earlier positions with the company (acquired by Calpine Energy Solutions in 2016) involved providing post-launch support to Oracle Lodestar, a legacy application used by energy companies to track and calculate complex energy settlements (pricing, volumes, allocations, and billing), in addition to data warehousing, analytics, and reporting. This role was quality assurance focused and involved the identification and reporting of bugs and data related issues with the software.

Greater San Diego Area

Initially a contract role that I took on after graduation, this position would soon become FTE. Here, I was tasked with supporting the pre-launch stages of Oracle Lodestar. I was promoted to Data Analyst as a result of quickly building up expertise in the business systems and processes being used at the time