Ryan Felan Email & Phone Number

Texas, United States

United States

During my time at ABBYY as a Solutions Architect, I was responsible for championing the design, development, and management of technology solutions for clients. In this role, I partnered with business analysts, developers, and technical support to define project specifications and facilitated end-user training and support for digital intelligent solutions. Additionally, I advised clients on best practices and business workflows, while supporting internal sales and marketing efforts by… Show more During my time at ABBYY as a Solutions Architect, I was responsible for championing the design, development, and management of technology solutions for clients. In this role, I partnered with business analysts, developers, and technical support to define project specifications and facilitated end-user training and support for digital intelligent solutions. Additionally, I advised clients on best practices and business workflows, while supporting internal sales and marketing efforts by presenting live demonstrations that highlighted products and industry-leading solutions.One of my key contributions during my time at ABBYY was developing Robotics Process Automation, Business Process Management, and packaged application solutions for 20 Fortune 500 companies. I also spearheaded multiple concurrent projects, consistently meeting deadlines while skillfully navigating complex, interdependent business processes. Through my versatile technology expertise, I was able to create and define solutions and technical architecture that aligned with detailed specifications. As a result of my strong performance, I was promoted within my first year of employment. Show less

Dallas/Fort Worth Area

Carrollton, Texas

At Thomson Reuters, I worked as a Technical Support Representative, where I provided top-notch technical support to customers through various channels such as phone, web, and chat. My work involved leveraging all available resources to offer efficient and effective solutions, collecting data, and analyzing facts to provide quick conclusions. I am particularly proud of my contribution to improving tax rate database querying, which reduced ticket turnaround time by 85%. In addition, I created… Show more At Thomson Reuters, I worked as a Technical Support Representative, where I provided top-notch technical support to customers through various channels such as phone, web, and chat. My work involved leveraging all available resources to offer efficient and effective solutions, collecting data, and analyzing facts to provide quick conclusions. I am particularly proud of my contribution to improving tax rate database querying, which reduced ticket turnaround time by 85%. In addition, I created knowledge base content that helped team members develop new solutions and workarounds. My exceptional critical thinking and customer service skills were recognized and appreciated by both internal and external customers. Show less

Bachelor Of Science (Bs)

Minor