Ryan Fergie Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

Lead the Guest Services team to excel expectations by creating meaningful connections with our guests. This includes the recruitment, training, development, and one-on-one mentoring of team members.Additional responsibilities include building tenant relations, managing the gift card program, budgeting, coordination of property signage, and more.

Working onboard some of the largest passenger ships in the world, my role was to ensure high levels of guest satisfaction onboard by establishing relationships with guests and addressing concerns in a timely, creative manner while being conscientious of cost. Other duties involved high volume cash handling, technical support, recommendations and.

Toronto, Canada Area

Responsible for training and supporting a team of approximately 40 hosts in a fast-paced atmosphere focussed on entertainment, food and beverage.

Toronto, Ontario, Canada

As a Concierge in the Club Lounge, my daily duties included developing daily reports to forecast occupancy and demand for Food & Beverage resources in the lounge, working alongside and supporting my team to boost genuine interactions with hotel guests, and overseeing the various meal presentations featured throughout the day. I was also reception to the.

Vancouver, British Columbia

Performing as a Concierge at Four Seasons Hotel Vancouver, I upheld all hotel service standards and the Forbes Five-Star designation on a daily basis by providing an outstanding experience to all guests. Outside of direct guest contact, my duties also included the training of new Concierges, running of daily, weekly, and monthly reports, and much more.

Vancouver, British Columbia

Starting at Fets Whisky Kitchen as a dishwasher, I developed my way through the ranks of prep cook, server, shift supervisor, and eventually, Bar Manager. As Bar Manager, my main duties were to oversee the training of new hires, maintain inventory of Western Canada's largest restaurant/bar whisky selection, provide personalized experiences to develop.