Ryan Ferkel Email & Phone Number

Toledo, OH, US

Perrysburg, Ohio, US

• Troubleshoot and resolve building-level technology issues for students, staff, teachers, and administrators.
• Assist with building projects including, networking, A/V, and security.
• Collaborate on tech department issues with fellow technicians.
• Repair student chromebooks with a wide variety of issues.
• Participated in monthly meetings, engaging with a team to address and resolve issues.

Toledo, Ohio, US

• Log, record, and solve user requests, complaints and needs using Zendesk.
• Provide excellent customer focused, value added technology support and problem resolution.
• Microsoft 365 account management, creation, and deletion using Azure and Endpoint Manager.
• New account creation using Active Directory.
• Supported companies EHR with any technology issues and account creating and management.

Toledo, Ohio, US

• Review submitted applications for accuracy and completion, requesting additional information or detail as needed.
• Verify information and financial history provided; acquires borrowers’ credit reports from major credit reporting bureau(s).
• Examine application and creditworthiness of potential borrower; determines or makes recommendations regarding approval or denial/modification of requested loan.
• Ensure loan agreements are completed according to policy; calculates and explains payment schedules.
• Explain different lending and credit options and bank products to potential and current clients.
• Maintain credit and lending records and files.

Sylvania, Ohio, US

• Teaching student-athlete skill development and mental/motivating techniques
• Supervision and development of practice and game sessions
• Assist the head coach in recruiting and retention of academically qualified student-athletes within the guidelines of Lourdes University, the WHAC and the NAIA
• Collaborate with admission office staff and counselors for contacts, campus visits, and other recruiting activities
• Support the program by assisting in the organization and supervision of Fundraising activities, Camps and clinics
• Attend staff development opportunities and coach's meetings

• Log, record, prioritize and document resolution of OSF user requests, complaints and needs using Dell KACE.
• Offer primary technology support to Sisters in their residences.
• Provide excellent customer focused, value added technology support and problem resolution to the Sisters of St. Francis (OSF) and Lourdes University Community.
• Assist Sisters and OSF lay staff with all technology related issues and needs.
• Designed Dell KACE organization system and custom ticket rules

Sylvania, Ohio, US

Provided friendly and helpful customer service as first point of contact.· Assisted Help Desk customers with troubleshooting of computer related issues such as virus removal/password resets/email setup.· Provided superior customer service to all Help Desk patrons, support personnel, and fellow employees.· Provide classroom technical support, installing.

Sylvania, Ohio, US

Assessed and responded to the needs of 25 residents in buildingCreated, planned, and implemented educational, social, and recreational programsActed as a liaison between residents and Department of Residence LifeCounseled peers on personal, academic, and career concernsManaged various administrative duties including maintenance requests, incident reports.

• Designed and developed questionnaire during video interview process based on clients Visual Individual Success Plans (ISPs) (Demographics and needs for clients).
• Interviewed over twenty individuals with disabilities both mild to moderate assisting employees learn clients’ backgrounds.
• Used Corel Video Editing Software to create and design ISPs.
• Collaborated with Director and other staff to learn visionary in a non-profit organization.

• Participated and ran meetings to gather information for fellow employees and self.
• Gathered, scanned, and organized utility statements in a computer database
• Entered data into spreadsheets and databases
• Collaborated with coworkers and other employees to finish tasks and projects

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Marketing And Business Management