Ryan Finn Email & Phone Number

Greater Phoenix Area

Phoenix, Arizona, United States

- I support Reachdesk's most strategic customers throughout the full-cycle of their relationship from onboarding and implementation, ongoing product training and feature education, identifying new areas of use and solutions to exceed customer expectations, as well as navigating through the renewal process.

- Ensure success of new and existing customers throughout customer lifecycle including pre-implementation scoping through initial onboarding, early adoption, strategy development and expansion.- Manage multi-layered relationships with end users, champions and VP and C-level sponsors to increase satisfaction and internal customer health scores.- Execute growth and retention strategies, conduct ongoing performance and business reviews, and drive customer advocacy.- Achieve 100% logo… Show more - Ensure success of new and existing customers throughout customer lifecycle including pre-implementation scoping through initial onboarding, early adoption, strategy development and expansion.- Manage multi-layered relationships with end users, champions and VP and C-level sponsors to increase satisfaction and internal customer health scores.- Execute growth and retention strategies, conduct ongoing performance and business reviews, and drive customer advocacy.- Achieve 100% logo retention and 110% volume retention YoY on book of business.- Serve as cross-functional liaison between the customer and Sales, Product, Operations, Engineering and Marketing teams to represent the voice of the customer in strategic initiatives. Show less

Scottsdale, Arizona, United States

- Responsible for full post-sale customer lifecycle including: onboarding and implementation, customer training, identifying and working active upsells, as well as managing renewal of a high value book of 50+ accounts.- Effectively managed and negotiated renewals and upsells while ensuring stellar customer satisfaction scores.- Actively work with customers to identify potential renewal risk early and perform internal due diligence to ensure client resolution.- #1 on team for logos… Show more - Responsible for full post-sale customer lifecycle including: onboarding and implementation, customer training, identifying and working active upsells, as well as managing renewal of a high value book of 50+ accounts.- Effectively managed and negotiated renewals and upsells while ensuring stellar customer satisfaction scores.- Actively work with customers to identify potential renewal risk early and perform internal due diligence to ensure client resolution.- #1 on team for logos enrolled into customer loyalty program. Show less

Phoenix, Arizona, United States

- Manage a dedicated book of business and built relationships with Fortune100 enterprise customers achieving 100%+ YoY dollar retention 2+ years in a row.- Lead full cycle strategic renewals as well as cross-sell and upsell opportunities to exceed revenue targets.- Serve as SME for customer advisory boards and internal product ideations.- Conduct executive business reviews for to maximize opportunities for client strategizing.- Coach team on selling methods and talk tracks on… Show more - Manage a dedicated book of business and built relationships with Fortune100 enterprise customers achieving 100%+ YoY dollar retention 2+ years in a row.- Lead full cycle strategic renewals as well as cross-sell and upsell opportunities to exceed revenue targets.- Serve as SME for customer advisory boards and internal product ideations.- Conduct executive business reviews for to maximize opportunities for client strategizing.- Coach team on selling methods and talk tracks on how to position the product against key competitors.- Maintain data hygiene in CRM and ensure all systems of record were updated with the most up-to-date customer status.- Foster company culture as participant in activities board and leader of the office philanthropy efforts. Show less

Phoenix, Arizona

Tempe, Arizona

Responsible for managing daily tasks, special projects and group of individuals supporting mid-market and SMB book of business.Provided ongoing training support and advice to team to achieve optimal results for clients and ensure key deliverables are being metMaintain high levels of customer engagement and satisfaction within both product and communication fostering account advocacy & loyaltyProvide technical/functional support, advice, and SEO/online reputation/social media best… Show more Responsible for managing daily tasks, special projects and group of individuals supporting mid-market and SMB book of business.Provided ongoing training support and advice to team to achieve optimal results for clients and ensure key deliverables are being metMaintain high levels of customer engagement and satisfaction within both product and communication fostering account advocacy & loyaltyProvide technical/functional support, advice, and SEO/online reputation/social media best practices to current and prospective clients, as well as team membersFacilitated employee hiring, on-boarding, and training including ongoing delivery of client solutions by the team ensuring that the understanding of customer initiatives and opportunities was being addressedWork with product management to translate business needs to product requirements and craft new solutions for customersCommunicate proactively with employees and clients by preparing both internal and external performance reportsIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewalThrives in a busy environment with a high volume of tasks; strives to achieve “Inbox 0” Show less

Tempe, Arizona

Responsible for managing daily tasks, special projects and group of individuals supporting one of the company’s largest revenue generating and most strategic accountsProvided ongoing training support and advice to team to achieve optimal results for clients and ensure key deliverables are being metMaintain high levels of customer engagement and satisfaction within both product and communication fostering account advocacy & loyaltyProvide technical/functional support, advice, and… Show more Responsible for managing daily tasks, special projects and group of individuals supporting one of the company’s largest revenue generating and most strategic accountsProvided ongoing training support and advice to team to achieve optimal results for clients and ensure key deliverables are being metMaintain high levels of customer engagement and satisfaction within both product and communication fostering account advocacy & loyaltyProvide technical/functional support, advice, and SEO/online reputation/social media best practices to current and prospective clientsAssist clients with on-boarding and training including ongoing successful delivery of client solutions by understanding customer initiatives and opportunitiesWork with product management to translate business needs to product requirements and craft new solutions for customersCommunicate proactively with clients and prepare performance reports for clients and managementIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewalThrives in a busy environment with a high volume of tasks; strives to achieve “Inbox 0” Show less

Tempe, Arizona

Maintain high levels of customer engagement and satisfaction within both product and communication which lead to account advocacy & loyaltyWork with product management to translate business needs to product requirements and craft new solutions for customersAssist clients with onboarding including understanding the client's objectives, collecting client information, and ensuring that fulfillment teams have sufficient materials to achieve the client's needsEnsure successful delivery… Show more Maintain high levels of customer engagement and satisfaction within both product and communication which lead to account advocacy & loyaltyWork with product management to translate business needs to product requirements and craft new solutions for customersAssist clients with onboarding including understanding the client's objectives, collecting client information, and ensuring that fulfillment teams have sufficient materials to achieve the client's needsEnsure successful delivery of client solutionsAssist in the discovery of new customer initiatives and opportunitiesUnderstand client Key Performance Indicators (KPIs) and ways to achieve themConduct all client trainingCommunicate proactively with clients and prepare performance reports for clients and managementProvide technical/functional support, advice, and SEO/online reputation best practices to clients and prospective clientsIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewalThrives in a busy work environment with a high volume of tasks Show less

Phoenix, Arizona

Quickly establish client rapport and deliver key messagesDemonstrated ability to collaborate with and influence external clients, identify potential client growth opportunities as well as resolving client concerns while driving results through creative problem solvingExtremely goal oriented and frequently exceeds client and company expectationsAbility to convey purposeful value and actionable outcomes with clients both by phone and through digital meansUtilize consultative… Show more Quickly establish client rapport and deliver key messagesDemonstrated ability to collaborate with and influence external clients, identify potential client growth opportunities as well as resolving client concerns while driving results through creative problem solvingExtremely goal oriented and frequently exceeds client and company expectationsAbility to convey purposeful value and actionable outcomes with clients both by phone and through digital meansUtilize consultative selling and negotiation skills to achieve growth and retention resultsDemonstrated efficiency in managing multiple tasks by developing a daily, weekly and monthly call planKey player and informal leader in driving the success of team in a fast-paced, quality oriented, production environmentChampioned departmental quality and communication initiatives in order to achieve specified results and ensure goals and company communications were clearly delivered and actioned Show less

Scottsdale, Az

Identified and surveyed businesses as quality candidates for the Yelp advertising programAcquired an extensive knowledge of online advertising platforms and educated small business owners on how to successfully manage their online presenceAbility to successfully communicate through various digital mediums the power of the product as a solution to small business advertisingWorked both individually and within a team environment to achieve monthly revenue goalsGrew extensive B2B… Show more Identified and surveyed businesses as quality candidates for the Yelp advertising programAcquired an extensive knowledge of online advertising platforms and educated small business owners on how to successfully manage their online presenceAbility to successfully communicate through various digital mediums the power of the product as a solution to small business advertisingWorked both individually and within a team environment to achieve monthly revenue goalsGrew extensive B2B sales experience within an online environment Show less

Austin, Tx

Exceeded customer service expectations by providing customers with resolutions of technical, billing and general service inquiriesExcel individually and cohesively within a team environment to meet and exceed sales mobile and residential sales objectives while exceeding all call center metricsUtilize critical thinking and problem solving skills on a daily basis including taking initiative to create or find a solution if one is not readily availableAdapt quickly to a constantly… Show more Exceeded customer service expectations by providing customers with resolutions of technical, billing and general service inquiriesExcel individually and cohesively within a team environment to meet and exceed sales mobile and residential sales objectives while exceeding all call center metricsUtilize critical thinking and problem solving skills on a daily basis including taking initiative to create or find a solution if one is not readily availableAdapt quickly to a constantly changing array of products, services, company procedures and company systems and maintaining an informal leadership role on the teamEnsure daily national call center operations were being maintained in real time using several systems, analysis and reconciliation techniques Show less

Tucson, Az

Provided exceptional customer service to maximize store experience in a high volume, focal company storeResponsible for recruiting, training and retaining employees involved in both stockroom and general store operation tasksTrained new employees to be able to effectively complete stockroom-based and tasks including store refresh and quarterly company updates that consistently exceed intricate company visual and organizational standardsDeveloped store associates to positively and… Show more Provided exceptional customer service to maximize store experience in a high volume, focal company storeResponsible for recruiting, training and retaining employees involved in both stockroom and general store operation tasksTrained new employees to be able to effectively complete stockroom-based and tasks including store refresh and quarterly company updates that consistently exceed intricate company visual and organizational standardsDeveloped store associates to positively and effectively provide top tier customer service to develop a loyal customer baseAssisted with training of leadership program candidates to ensure success throughout their various career paths Show less