Ryan Fiorenza Email & Phone Number

Denver, Co, Us

Responsibilities:- Field Sales Mgmt- Large Volume OEM/Upfitter Growth- Process Improvement- Western US Expansion- GTM Transformation

Boulder, Colorado, Us

Responsibilities: - Marry the agency's traditional Design, Creative, and Communication expertise with a focus on business outcomes via pragmatic Business, Growth, and GTM Strategy... all propelled by comprehensive Journey Mapping.- Craft and execute a new vision and GTM strategy for an expanded agency portfolio- Refine/modernize bizdev process architecture and orchestration- Co-lead product development within AI unitRather than simply delivering stunning and compelling creative, my objective is to wrap business objectives and experience strategy around every piece of creative work and project.__________Human is a Creative Agency born with a clear purpose: to humanize brands. We create work that moves hearts, moves minds, and moves our partner brands forward.Our thesis is simple:When empathy drives immersive strategy, creativity follows exceptional thinking, and innovative problem-solving meets undying love for craft, that's when we are at our transformational best.

Austin, Texas, Us

Responsibilities:- Lead Digital Contact Center "DCC" concept evangelism, enablement, and messaging for NA Strategic Named Accounts and all Central/West NA Enterprise Accounts (Install Base along with New Logo)- Operate as Subject Matter Expert in Conversational AI, Integration Strategy, Process Automation, and Digital Transformation Strategy- Create and lead strategy for all projects- Craft brand-specific transformation journey maps and value model guidelines- Drive alignment of vision across disparate cross-functional stakeholders- Create $3M in FY24 pipeline and $1.2M in revenue bookingsOutcomes:- Total H1 FY24 new pipeline creation of $12 million- $2 Million in pipeline forecasted and trending towards Q3/4 FY24 close (200% to target)- Successfully crafted new narratives/messaging/copy/strategy for all DCC outreach led by BizDev teams- Active participant in new content generation with cross-functional counterparts from Product Marketing, DemandGen, and Creative teams*Laid off 7/2023 in a 5% global Reduction In Force that included all DCC GTM roles****Khoros helps the world’s leading brands create customers for life. We provide the most powerful platform for companies to listen, respond, and act on digital conversations — deepening customer relationships and fostering brand loyalty. More than 2,000 global brands, including 52 of the Interbrand 100 companies, manage over 500 million digital interactions daily through our software.

Austin, Texas, Us

Responsibilities:- Drive new logo opportunity creation for the newly launched Digital Contact Center "DCC" concept in NA- Operate as Subject Matter Expert in Conversational AI, Integration Strategy, Process Automation, and Digital Transformation Strategy- Create $3 Million in pipeline targeting $1 Million in revenue bookings Outcomes:- Total new pipeline creation of $4 million (125% to target)- $1 Million in pipeline forecasted and trending towards FY24 close - Active participant in inaugural DCC GTM Strategy Steering Committee tasked with drafting first strategic plans for market penetration. Areas of committee focus included: solution definitions, marketing copy, demandgen strategy, pricing and packaging commercial strategies****Khoros helps the world’s leading brands create customers for life. We provide the most powerful platform for companies to listen, respond, and act on digital conversations — deepening customer relationships and fostering brand loyalty. More than 2,000 global brands, including 52 of the Interbrand 100 companies, manage over 500 million digital interactions daily through our software.

New York, Ny, Us

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020 and is a founding member of EqualAI.As part of an updated GTM strategy driven by a recently appointed CSO, I was recruited to fill a new ENT team focused on strategic new logo pursuits, primarily in Central and Western North America.Recruited away by Khoros leadership for a larger, more consulting-focused strategic overlay role and to help steer the DCC GTM strategy.

Broomfield, Co, Us

Ended H1 FY22 (Feb-July 2021) at 109.2% to goal. Avg deal size $180k ARRMtnWest and SoCal - CO/UT/NV/SoCalRecruited away by LivePerson leadership for next role.

Broomfield, Co, Us

Conga helps businesses accelerate digital transformations. The Conga Suite of products...Blah blah blah... Yada yada yada... Boring marketing copy...All I did was help companies optimize workflow, uncover and eliminate overlooked speed bumps, and enable operators to worry about what really matters - scaling smoothly. I didn’t sell magic elixirs, secret solutions, or voodoo software. I provided insights and sold a suite of solutions that actually work.Served Northern California down through SF proper to Palo Alto.

After an acquisition and buyout of managing partners, I became responsible for modernizing and directing procurement policy, pricing and commission structures, logistics processes, and an updated technology platform (e.g. ERP, VoIP, and Cloud storage). • I organized and continuously optimized internal operating processes. • I implemented cost saving measures resulting in an average annual cost savings of 5.5% total company revenue.• During this stage I was responsible for educating non-technical executives on the benefits and ROI projections of the updated technology platform

I enabled high volume users across the country to remove inefficiencies, reduce spending, increase productivity, and improve profitability - both as an individual contributor as well as a sales leader. • As a sales leader I was responsible for nurturing and supporting our sales team through continuing product education, accountability checks, and performance coaching.• As an individual contributor I created a national sales pipeline which grew from 0% to 26% of total company revenue. As a trusted advisor to my account stakeholders, and with experience and an understanding of the operational challenges a growth-by-acquisition strategy faces, I helped multiple clients navigate through multi-unit growth phases – streamlining procurement and reducing production downtime across multiple locations. Average account valued at $1M ARR 2014- 150.21% quota 2015- 110.14% quota 2016- 164.99% quota 2017- 120.21% quota 2018- 154.23% quota

As a college student, I worked full-time in the company's warehouse operation to manage inventory in the wire and cable division. My primary responsibilities were to make operations run smoothly by establishing bin locations, re-organizing the warehouse, and inputting data in the ERP system.

As legislative intern, I did constituent communications, scheduling, and administrative tasks for three Representatives.