Ryan Fleming Email & Phone Number

Madison, NJ, US

Chicago, Illinois, United States

• Manage a team of 5 District Service & Parts Managers (DSPMs) of varying levels of experience with the goal of career development and growth within the Toyota management structure
• Set the Region parts and accessories sales objectives for the DSPM team to achieve, work with service and parts marketing team to develop effective and creative marketing campaigns, and forecast monthly results for HQ
• Analyze dealerships’ fixed operations departments to identify deficiencies and patterns, and then develop action plans to help DSPMs consult with dealers on profitability, efficiency, and customer retention

San Francisco

• Spearheaded all strategic market planning activities as it relates to dealership location, facility, and ownership/management structure to ensure dealers meet Toyota franchise standards and guidelines
• Allocated new and/or renewed dealership franchise agreements varying on term length based upon analysis of dealership’s performance, financial statements, and facility standards
• Successfully completed 5 buy/sells, 16 franchise renewals, and 6 major ownership changes
• Created and communicated the overall market representation strategy for future dealership renewals for the next 10 years for the staff management and field teams to carry out

• Coordinated new vehicle orders from domestic and foreign manufacturing plants and ordered appropriate build mixes through the analysis of model specific sales history, velocities, and production levels to help meet.
• Partnered with engineers and vehicle designers on multiple study teams to ensure content and marketing efforts were correct for new vehicle product launches
• Achieved and exceeded all monthly new vehicle wholesale objectives

San Francisco Region

• Consulted with dealership owners, GMs, and new vehicle sales teams monthly to develop recommendations for maximizing overall dealership profitability, sales, and customer satisfaction
• Recognized deficiencies within dealerships that negatively impacted their performance or failed to comply with the Toyota franchise policies and partnered with dealer management to develop action plans to improve said.
• Incentivized dealership sales teams to achieve district-level objectives and goals through the organization and budgeting of market challenges and events (and successfully completed 18 market challenges)

San Francisco Region

Torrance, CA

Greater New York City Area