Ryan Marino Email & Phone Number

Tahoma, California, United States

• District-wide procurement lead and purchasing instructor
• Preparation and management of State Parks Contingency funds
• Manager of district-wide concessions program including contract development
• Prepares and monitors incoming funds agreements with local, state, and federal agencies
• Provides reporting and analytical tracking of the district’s budget and expenditures

Olympic Valley, California, United States

• Managed the Front Office Department for a 405-room resort property
• Ensured 4 Diamond experience for all guests
• Coached and developed Front Office team
• Maintained strong communication with all resort departments
• Operate Front Office within department budget and staffing guide
• Achieved a record-breaking month for room upsells

Tahoma, California

• Provided administrative support to the Sierra District including procurement, accounting and cash handling using the California state-wide procurement and accounting system, Fi$Cal, a PeopleSoft system
• Worked directly with various District Departments to orchestrate purchases following the State Administrative Manual and the Department of General Services procurement guidelines
• Catalogued and maintained confidential reports for State Park Peace Officers
• Assisted Associate Governmental Program Analyst with paying blanket purchase orders and maintaining concession contract agreements

Carmel, California

• Developed and coached for a team of 70+ associates at a 148-room resort
• Created and adhered to Housekeeping budget
• Successfully implemented an updated housekeeper point system to reduce labor costs
• Purchased and maintained inventory for guest and housekeeping supplies
• Acted as Front Office Manager and Revenue Manager
• Achieved high level of guest satisfaction scores for the department

Carmel, California

*Assign day-to-day responsibilities to staff and supervisors*Assist Executive Housekeeper with preparation of departmental invoices/accruals*Assist Executive Housekeeper with with maintaining guest amenity inventory through tracking/par system*Train, coach and document staff*Ensure positive guest satisfaction with quality product and service

Carmel, California

*In depth training in all hotel operational departments including: Housekeeping, Engineering, Front Office and Purchasing*Worked in coordination with Managing Director on hotel related special projects to improve guest satisfaction and product

Carmel, California

• Acted as ambassador to a Four Diamond resort while greeting guests
• Assisted guests with property tour, luggage/vehicle assistance and transportation around the resort

Monterey, California

• Set the standard for first/last impressions of the guest experience
• Supervised the day-to-day operations on the valet drive
• Maintained accurate cash handling plus day and overnight guest billing
• Upheld the Marriott standard of guest service