Ryan Marino Email & Phone Number

Tahoma, California, United States

• District-wide procurement lead and purchasing instructor• Preparation and management of State Parks Contingency funds• Manager of district-wide concessions program including contract development• Prepares and monitors incoming funds agreements with local, state, and federal agencies• Provides reporting and analytical tracking of the district’s budget and expenditures

Olympic Valley, California, United States

• Managed the Front Office Department for a 405-room resort property• Ensured 4 Diamond experience for all guests• Coached and developed Front Office team• Maintained strong communication with all resort departments• Operate Front Office within department budget and staffing guide• Achieved a record-breaking month for room upsells

Tahoma, California

• Provided administrative support to the Sierra District including procurement, accounting and cash handling using the California state-wide procurement and accounting system, Fi$Cal, a PeopleSoft system• Worked directly with various District Departments to orchestrate purchases following the State Administrative Manual and the Department of General Services procurement guidelines• Catalogued and maintained confidential reports for State Park Peace Officers• Assisted Associate Governmental Program Analyst with paying blanket purchase orders and maintaining concession contract agreements

Carmel, California

• Developed and coached for a team of 70+ associates at a 148-room resort• Created and adhered to Housekeeping budget• Successfully implemented an updated housekeeper point system to reduce labor costs• Purchased and maintained inventory for guest and housekeeping supplies• Acted as Front Office Manager and Revenue Manager• Achieved high level of guest satisfaction scores for the department

Carmel, California

*Assign day-to-day responsibilities to staff and supervisors*Assist Executive Housekeeper with preparation of departmental invoices/accruals*Assist Executive Housekeeper with with maintaining guest amenity inventory through tracking/par system*Train, coach and document staff*Ensure positive guest satisfaction with quality product and service

Carmel, California

*In depth training in all hotel operational departments including: Housekeeping, Engineering, Front Office and Purchasing*Worked in coordination with Managing Director on hotel related special projects to improve guest satisfaction and product

Carmel, California

• Acted as ambassador to a Four Diamond resort while greeting guests• Assisted guests with property tour, luggage/vehicle assistance and transportation around the resort

Monterey, California

• Set the standard for first/last impressions of the guest experience• Supervised the day-to-day operations on the valet drive• Maintained accurate cash handling plus day and overnight guest billing• Upheld the Marriott standard of guest service