Foo Khai Liang Email & Phone Number

Selangor, Malaysia

Damansara, Selangor, Malaysia

Subang Jaya, Selangor, Malaysia

Jyuraku is a Japanese casual dining restaurant. Role: Customer Service- Provided friendly and efficient service to customer, ensuring a positive dining experience.- Handled customer inquiries and complaints with professionalism and care.- Achieve 80% customer satisfaction rating around July - November 2023F&B Service- Took accurate orders and delivered food and beverages promptly and efficiently.- Have knowledge of the menu and made recommendations to customers.- Up-sold seasonal items from Japan, increasing average order value by 10%.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Innity Bhd is a digital advertising service company. Assigned to R&D Department and task on company contextual intelligence project.Contextual intelligence is an approach on tackle cookie-less websites with ads services by displaying ads based on the website and webpage content theme. Role:QA - A/B testing and evaluate performance of 4 pre-trained NLP models, including, BERT, RoBERTa, spacy, Grapeshot, and inhouse algorithm, on client website contextual classification.- Identified and optimized NLP model for contextual classification, resulting in 2% increase in customer click rate. Text mining analysis - Performed text mining on webpage ad copy and user click data to uncover insights into reasons behind misclassification of ad targeting.- Identified keyword pattern and key pattern from image and video leading to misclassification, recommending targeted copy changes that improved ad click-through rates by 5%.

Subang Jaya, Selangor, Malaysia

Ragdoll PC is a custom PC building startup that provide consultation and PC building services to customers who are less tech savvy.Role:Social Media management - Create social media campaigns to push sale and generate engagement.- Social media strategy result in 20% increase in traffic and 5% in engagement.Customer service- Build and optimized high-performance custom PCs for gamers and students.- Provide consultation service to potential customers.- Liaise and provide quotation to potential clients based on their needs.- Generate increase of sales by 10% within the first year.

Subang Jaya, Selangor, Malaysia

Bachelor Of Science - Bs, Information Systems In Data Analytics

Bachelors Of Information System, Data Analytics, 2Nd Upper Class

Year 1 * IS concept * Programming principle * Introduction to statistics * Principle and practice of management * Data mining.