• Successfully facilitated a seamless transition to OpenWeb ownership by leading the implementation of merged support processes, resulting in:• Streamlined support operations through comprehensive documentation and training programs.• Enhanced team collaboration and knowledge sharing across departments.• Development of a centralized knowledge base that improved issue resolution efficiency and reduced escalations.

• Supported a wide client base by addressing technical issues, optimizing product configurations, and delivering timely solutions.• Oversaw merger-related initiatives as part of an acquisition by OpenWeb.

• Collaborate with clients and sales teams to provide technical implementations and support, consistently meeting established SLA response times.• Authored and maintained 30+ knowledge base articles to streamline internal and external documentation processes and workflows.• Provide development assistance and expert knowledge to operational teams, enhancing efficiency and productivity.• Develop and maintain tooling to facilitate operational tasks and improve workflow efficiency.• Collaborate cross-functionally with management, product, engineering, and finance teams to ensure client and stakeholder needs are effectively addressed.

• Oversee the software development life-cycle for both front-end and back-end ad serving solutions, ensuring timely and quality delivery.• Develop comprehensive requirements documentation to expedite product delivery to the engineering teams.• Serve as a liaison between sales and operational teams to gain a deep understanding of customer needs and translate them into product requirements.• Foster open and transparent communication between departments through the product development process, resulting in fewer bugs and increased engineering throughput.• Deliver technical support to both customers and internal stakeholders, resolving issues promptly and efficiently.• Implemented a streamlined sales support process, reducing the resolution time for customer issues by 30%.• Act as a subject matter expert for the platform, advocating for continual improvements and enhanced customer engagement.

• Lead, mentor, and facilitate the growth of the publisher operations team, enhancing team performance and productivity.• Collaborate with clients and sales teams to provide technical implementations and support, ensuring customer satisfaction and successful project execution.• Develop and maintain operational tools to streamline tasks and improve efficiency.• Collaborate cross-functionally with management, product, engineering, and finance teams to ensure client and stakeholder needs are effectively addressed.

• Lead technical implementations for our numerous product campaigns.• Work directly with clients and sales for technical implementations and support.• Develop, update, and maintain tooling to aid in technical tasks.• Assist with UI/UX efforts to improve public and internal facing products.

• Help develop tooling to aid in technical tasks.• Create mockups, visual designs, and animations based on product and business needs.• Work directly with engineering on product features and improvements.

• Work with product and engineering teams to develop, improve, and maintain customer facing products.• Develop and prototype new features and products utilizing HTML, CSS, and JavaScript.

• Own development and maintenance of various client websites including e-commerce, custom lead generation landing pages, and local B2C.• Work closely with my design partner for web layouts, graphics, and implementation of marketing campaigns.

• Primary industrial design support resource for all senior staff.• Assist with concept development, product research, and prototype creation.• Support maintenance and updates to the Helix website and social media profiles.

• Own development of B2B e-commerce website.• Analyze web traffic for trends and actionable insights.• Plan and execute online marketing campaigns and optimize and distribute press releases.• Manage and maintain marketing materials.• Improve site usability and accessibility.

• Work with design and engineering teams to produce product mockups per client needs.• Own output and maintenance of 3D printer for rapid prototyping. • Take printed parts from rough models to high quality photo ready mockups.

• Primary support for the design and development of various client websites, user interfaces, brochures, print graphics, and production of vinyl signs and graphics.• Use of Adobe Creative Suite for graphic and design work.• Web development utilizing HTML, CSS, and JavaScript.