Ryan Frantz's Location
Greater Sacramento, United States
About Ryan Frantz
IT professional with over 25+ years of broad experience working for both small businesses and large organizations. Experience with a wide range of systems and software across multiple versions. Have held the positions/responsibilities of: IT Site Manager, Communications Manager, Team Lead, Server Administrator, Asset Management, Security, Network Administrator, Trainer, On-Site Support Technician, Field Technician, Project Planning, Research, Vendor Relations, Procurement, and Help Desk.Customer Service is my priority; to resolve issues in a timely manner and improve efficiency. I began my career in the United States Air Force as a Communication Operations Specialist, supporting a large group of customers across several geographical areas throughout Europe and Asia. This position gave me a great foundation for my career, and I still utilize the principles learned from that experience. I have a passion for leading teams and I enjoy creating an environment where my team is excited and motivated to improve the IT functions of the company.In the past, I have led teams remotely in other countries, managed the Communications Unit in an Emergency Operations Center, and supported senior executive staff of large companies. Currently I am looking for a company that will help me to grow my professional career and education. I am a highly motivated, analytical problem solver, and like to use that ability to find ways of improving efficiency, reducing costs, while maintaining high customer satisfaction. Thank you,
Ryan Frantz's Current Company Details
Site Manager/Project Lead/IT Tech 4
Ryan Frantz Work Experience Details
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Sr. Project Lead/ It Technician IvCentene Corporation Nov 2021 - Jan 2024Sacramento, California, United StatesTech Lead on projects, SLA reviews, site outages, ticket reviews, and NorCal TSS. Manage daily team business and team point of escalation. Train, mentor and coach IT personnel and organize new onboarding deployments. Delegate project tasks and assign team technicians other responsibilities. Interview technician candidates. Maintain and enforce customer service and act as liaison for business unit hiring managers. Coordinate and host the Tech Lead meetings, SOP SME review, and Service Desk/Tech Support Partnership mtgs. Coordinate between regional teams and work with the Logistic Centers for equipment needs and ticket issues/escalations. Local SME for NexThink and AV systems. IT Event coordinator. -
Sr. Information Technology Support SpecialistCentene Corporation Jul 2020 - Jan 2024Sacramento, California, United StatesProvide hardware/software installation, configuration, and troubleshooting for workstations including PC, Mac, tablets, printers, video conferencing systems and other devicesDeploy customer hardware, follow up with customer, and provide relevant trainingMentor junior team members and Service Desk team membersProcess improvement research and vetting possible proposals for managementMaintain asset management system up to date through ServiceNow by following current security policies and proceduresManage ticketing queues and respond accordingly while adhering to SLA guidelinesCoordinate with vendors for contract negotiations and maintenance of current contractsCollaborate with other IT teams to complete projects and assist on various issuesLead for several projects and task force teams
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It Site ManagerRenewable Energy Systems Americas Inc. Mar 2019 - Feb 2020Sacramento, California AreaPrimary for all IT administration and support at the Carmichael site. Also provide IT support for Canada, and Australia sites. Backup support for European office sites. Maintain onsite servers, desktops, laptops, printers, and peripherals. Manage the IT budget, purchasing, vendor relations, life-cycle planning and implementation for Transmission and Distribution Division. Administrator for Verizon, AT&T, Adobe, ISP, and other vendor accounts. Mobilization and Demobilization planning, technical documentation creation, file shares, security and group policies, Sage support, and mobile device support. -
Euc Analyst IiRes (Renewable Energy Systems Ltd) May 2017 - Mar 2019Carmichael, CaPrimary for all IT administration and support at the Carmichael site. Also provide IT support for Canada, and Australia sites. Backup support for European office sites. Maintain onsite servers, desktops, laptops, printers, and peripherals. Manage the IT budget, purchasing, vendor relations, life-cycle planning and implementation for Transmission and Distribution Division. Administrator for Verizon, AT&T, Adobe, ISP, and other vendor accounts. Mobilization and Demobilization planning, technical documentation creation, file shares, security and group policies, Sage support, and mobile device support.
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Site ManagerRenewable Energy Systems Americas Inc. Mar 2017 - Mar 2019Carmichael, Ca
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Technician IiA3 It Solutions Oct 2016 - Mar 2019Rancho CordovaTier II Support Technician. Resolve local and remote issues throughout the United States. Primary support for the executive and financial branch at VSP Global. Reviewing documentation for company based KB articles, policies and procedures. Provide excellent customer support with SLA's being met consistently. Administer security policies, permissions, company intranet, Active Directory, SharePoint, Exchange, Windows\OSX systems and mobile devices. Troubleshooting a wide variety of technical issues remotely and over the phone. Developed system documentation and created policies to meet the needs of dynamic and continuously changing environments. -
Desktop Support TechnicianA3 It Solutions Sep 2016 - Mar 2017Rancho Cordova, CaContracted for a large scale migration for Philips\Volcano merge. Imaging laptops and desktops as well as user data migration and setup. Tear down and setup of new machines, QA testing, configure existing machines for domain migration, configuring of replacement machines.
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Network AdministratorWestern Sierra Medical Clinic Aug 2015 - May 2016Grass Valley, CaMaintained a mixed network environment using VirtualBox, VirtualMachine, Windows,and Linux servers, workstations, and thin clients. Main software that was administrated: Symantec Backup, Kaspersky, ViPre, Windows 7, Windows 10, MS Server 2003, MS Server 2008, MS O365, eClinicalWorks (eCW), Linux 14 & 16, and OpenDental . Documented policies and procedures, researched new technologies to implement, created eCW training program, created OnBoarding program, remote administration of satellite offices, maintained all peripherals, monitored network for intrusions and vulnerabilities. Maintained all group policies, security groups and shares. Responsible for the conversion from Office to MS O365 online. Created Sharepoint siteinO365 for in house use of shared information and notifications. Implemented more efficient backups, reducing backup size and time for job completion. Converted Linux VB server to a MS VM server for testing, server went into production before designated due date. Created an asset\inventory management system. -
Consultant\Field TechnicianBlack Mesa Jan 2013 - Jan 2015Roseville, CaSoftware and hardware maintenance\support for customers of Black Mesa. Replace out of date desktops, and upgrade old Windows based systems. Built and implemented new Microsoft 2013 server with Active Directory for GLHC Financial. Testing and compliance with encryption software for the customer’s security audit. Currently planning purchase and implementation of new firewall for GLHC Financial.
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It Field TechnicianIbns\Synap Jan 2012 - Mar 2012Sub-contracted by IBNS Inc.\SYNAP to support customers in the Sacramento\Roseville area. Job responsibilities include hardware, software troubleshooting, installation of new equipment, proactive maintenance, consultations, and software\hardware installation. Documentation of customer equipment and software. Support of all peripherals that are under contract with IBNS Inc.\SYNAP.
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It ConsultantStaff Tech, Inc (Sti) Mar 2010 - Aug 2011Primary Support for the California Department of Health Emergency Prepardness Office (EPO). Supporting the EPO’s Joint Emergency Operations Center (JEOC). During the CALFire & H1N1 Activation of 2009\10; I was the Communications Unit lead for the Communications Operation Center, managing up to 13 individuals. Managing shared community folders and group folders using Active Directory groups and permissions between CALFire, DHCS, CDPH, and CDC representatives. Planned new layout for the backup JEOC. Administrated: Active Directory, desktops, laptops, periphels, video teleconferenceing, ActiVu display systems, and Blackberries. Completed Disatser Service Worker Course. -
It TechnicianCare West Insurance Company Jul 2009 - Sep 2009Administered Active Directory, MS Exchange ‘07, MS Server ’03 and Symantec Backup Exec.12d. Charged with the duties of procedure documentation, asset tracking, product comparison and research, hardware, software repair and maintenance, and file sharing between two different sites. Troubleshooting of 3 networks in a WAN/LAN environment. Lead for purchasing, and installation of new backup server. Project lead\administrator for PTE, a financial software suite, AS2000, and Efreedom. -
Desktop Support TechnicianStaff Tech May 2007 - Oct 2007Contracted through the California Department of Fish and Game (DFG) as team lead of a five-person team, responsible for the life-cycle of 1,000+ systems including the imaging and deployment of new machines, loading any non-standard software, and the conversion of old 2K machines to XP using Ghost 8.3. Project started two weeks behind schedule, was finished several weeks ahead of schedule, with a 69% reduction in surveyed equipment cost.
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Rollout TechnicianGarett Sayer Mar 2007 - Apr 2007Two week project for the Barclay’s Bank switch over to Wachovia Bank network. Imaged over 250 laptops and desktops with Ghost and Clone scripts and deployed the finished test pilot PC’s to the customers. The deployment included end user configuration of PC’s and installation/configuration of printers. Setup of 108 PC’s as an emergency location according to company security and disaster recovery specifications.
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Senior System AdministratorNjvc-Llc Nov 2003 - Jan 2005Under contract with the National Geospatial-Intelligence Agency providing a wide range of software and hardware support in a Top Secret environment. Managed all shared files and folders for multiple sites. Conducted security, evaluation and compatibility tests of proposed multi-million dollar equipment purchases. Selected to be a member of an elite team of six, providing a wide range of IT support for the Director and 100+ other top executives. Lead for equipment tracking and deployment of all classified imagery and analysis assests critical to national security. Troubleshooting of network issues in a WAN/LAN enviroment. Originated security protocols and conducted training. Administrated 350+ Blackberry users. -
Computer Technician -- JourneymanUnited States Air Force Aug 1999 - Oct 2003As System and Network Administrator, responsible for 5,000+ workstations. Established procedures, protocols, training material, and conducted classes training new personel. Developed and executed security, disaster recovery, and network migration solutions. Managed servers using Windows NT Server 4.0 with Cluster Server. Managed shared files for 4, sites in 4 countries, across 8 subnets. Team Lead for three life-cycle projects, involving over 4,200 machines. Collaborated with Command and vendors to research equipment needs and performed cost/benefit analysis. Trained personnel on protocols, troubleshooting techniques, and mentoring for new system administrators. Squadron lead for the testing, and use of the Global Broadcasting System, a military wideband satellite communication system for unmanned aerial drones. Configured and maintained Portable Flight Planning System, an aviation mission planner. Awarded: Air Force Outstanding Organizational Award three times, the Air Force Excellence Award with two oak leaf clusters, Air Force Good Conduct Medal with two oak clusters, Commander’s Coin for outstanding performance, Awarded Airman of the Quarter for my branch, Airman of the Year for my branch, nominated for Airman of the Year for my squadron, several Letters of Accommodation, Letters of Excellence, and Letters of Recommendation.
Ryan Frantz Education Details
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Computer Science -
Usaf Technical SchoolComputer And Information Sciences And Support Services -
Computer Science -
High School/Secondary Diplomas And Certificates -
Army & Navy Academy
Frequently Asked Questions about Ryan Frantz
What is Ryan Frantz's role at the current company?
Ryan Frantz's current role is Site Manager/Project Lead/IT Tech 4.
What schools did Ryan Frantz attend?
Ryan Frantz attended Community College Of The Air Force, Usaf Technical School, Sierra College, New Mexico Military Institute, Army & Navy Academy.
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Ryan Frantz
Greater Philadelphia -
Ryan Frantz
Credit/Ar Manager At Harris Seeds, Garden Trends, Inc.Rochester, New York Metropolitan Area4hotmail.com, five-starbank.com, five-starbank.com, harrisseeds.com1 +158523XXXXX
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