Ryan Freer work email
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Ryan Freer personal email
[Specializing in the Music of Language]✍🏻🎶💌When you need a lock opened, you call a locksmith. When you need a message freed, you call a wordsmith. My instruments, whether a pen or a guitar, are the conduit, delivering product narratives to help your brand deliver a complete experience.My specialty is the music of language, and my mission is to blend creative and strategic communication skills to help you (and your brand) solve problems and tell innovative and compelling stories.My content is the product, and great products are solutions. Only question is, what problem do you need to solve?[What Does "Think Without the Box" Mean?]📦🤔💭“We cannot solve our problems with the same thinking we used when we created them.” - Albert Einstein It's often been said that there's no shortage of ideas - but there is a shortage of folks who can fully realize those ideas. I am an Innovation Manager, a Solutions Artist. You might even call me a Creative Concepts Pioneer. (Or in music terms, a Producer.) I don't just think outside the box. I boldly ask why it's even there in the first place.To me, thinking without the box isn't just a cute phrase, it's how I see the world. Instead of just thinking outside the box, I believe that we should never rule out removing it altogether. That means embracing creativity without limits, to hold space for ideas that are truly groundbreaking. I love agility, entrepreneurship, collaboration, relationships, communication. And because of this, I have a pretty good track record of helping people solve problems so they can live freer spiritually and mentally.[What Drives Me]📈📊💪🏻• Overcoming the "we can't" mindset• Curing 'demoitis'• Putting your head and heart in "a chord"• Setting and achieving ambitious goals• Leading with grace, not power• Working on purpose-driven projects that create positive social benefits• Achieving missions and telling stories, not just completing tasks• Balancing the qualitative, human element in metrics-driven environments[Core Competencies]🧠Copywriting | Product Management | Product Marketing | Product Development | SEO | Brand Storytelling | Customer Service | CX | Project Management | Systems Thinking | Process Engineering | Songwriting | Content Creation | Content Strategy | OKRs | Functional Business Analyst | Copywriting | Blogging | Lean Six Sigma Yellow Belt | Agile | Scrum | Kaizen | Root Cause Analysis
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Founding PresidentPhox ConsultingSt. Louis, Mo, Us
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Team LeadTopgolfSt. Louis, Mo, Us -
Content ManagerEtrailer Nov 2022 - Aug 2024Wentzville, Missouri, United States• Ensured all product listings met company standards and were optimized for search and sales• Used data feeds to create, import, export, manipulate, format, and analyze product information• Worked with various teams to troubleshoot and resolve issues related to product listings• Addressed falling engagement rates with long-form content by using data-driven tactics (e.g. Google Analytics, Microsoft Clarity) to make content more SEO- and reader-friendly• Maintained the accuracy of written content across 1,000+ product pages by leveraging market research, product reviews, Voice of the Customer (VOC), and internal dataCollaborate with marketing, product, vendor relations, and visual media teams to create cohesive and effective written content for product pages across 9 product categories• Conducted thorough research - category reviews - to write new on-page content that addresses industry trends, as well as audience interests, behavior, preferences, and pain points -
Marketing CopywriterNatoli Engineering Company, Inc. Feb 2022 - Sep 2022St. Charles County, Missouri, United States• Wrote clear, compelling copy for various content efforts and channels, across the entire creator and advertiser journey including different personas, verticals, and communication touchpoints. • Ensured consistency of brand voice throughout all of our communication touchpoints.• Conducted A/B copy testing, monitor content performance, and translate into clear observations and actionable steps to optimize content efforts.• Translated complex products and features into simple, compelling, easy-to-understand copy that drives measurable results.• Implemented SEO best practices• Crafted and developed interesting, well-researched, content to drive traffic, engage and convert target customers, and improve shared content across social media channels; content to include white papers, blog posts, website copy, eBooks, case studies, webinars, videos,• Served as an exemplary writer, consistent with company tone and mission• Edited, proofread, and improved content produced by your team and beyond as per messaging guidelines; conceptualizing the projects upfront, assigning projects and overseeing development and copy-editing prior to publishing• Developed and executed content marketing strategies and plan across the top, middle and bottom of the funnel assets• Collaborated with demand generation, product marketing, web, social, digital, channel, field marketing and creative teams to produce high-quality content to ensure engaging and unified messaging supporting all channels -
Technical WriterWells Fargo Sep 2021 - Feb 2022• Consulted with cross-functional partners and project teams regarding the development, maintenance and continuous improvements of over 2,000 highly effective, customer friendly letter content for external written customer communications• Identified opportunities to improve the customer experience by leveraging stakeholder research and feedback, user stories, brand standards, and other user acceptance testing criteria• Gathered requirements for language bank revisions, while maintaining current branding standards• Revised outdated, technical, financial, and legal language bank to a customer-friendly copy to comply with updated brand standards, reducing grade reading level to 9th grade reading level with a 93% complianc rate -
Customer Support AnalystStraightup Solar Jan 2019 - Mar 2020Greater St. Louis AreaIn this role, I began to grow more into an analyst and Product Manager type of role (while keeping a focus on client satisfaction and Lean project management)Agile methods used: Scrum, Kanban, Kaizen, PDCA, Crystal Clear• Optimize operational efficiencies by analyzing data and processes and identify areas for improvement and implementing change to enhance customer experience• Represent the Service Dept. as a product-manager type of role for customer satisfaction initiatives, including customer web portal development and owner's manual training and documentation to continually improve company branding and processes• Served as a Podio CRM SME for the Deptartment• Managed data and documentation to create an event-driven customer service center system • Laid the foundation for making service ticket closeout records, collecting customer satisfaction surveys and documenting and archiving 'lessons learned' to deepen knowledge levels and to inform future training topics• Used JTBD, PDCA, other Agile methods to identify requirements to electronify work order billing and accounting, P&L’s• Resolve customer needs quickly while analyzing the root causes and implement process improvements -
Project CoordinatorSunrun Jan 2018 - Nov 2018Denver, ColoradoAt the end of the day, my goal is to give a great customer experience, and get clean-running solar energy on people's homes.• Collaborate cross-functionally--virtually--and built relationships with customers, sales reps, HOAs, design engineers, and any and all stakeholders in the projects to push them forward to installation • Generate ad hoc Salesforce reports to work through backlogged projects, special projects for process improvements, track personal and team productivity and project completion, and gather data to identify backlogged projects• Took on special projects to find ways to reduce project cycle times from post-install to system activationIn this role I really began to develop my skills as a conscious, intentional leader.• Advocated for more transparency in making available Net Promoter Score (NPS) survey results to team members• Maintained an average NPS score of 60+ while managing a pipeline of about 150 - 200 projects -
Associate Project CoordinatorSunrun Apr 2017 - Jan 2018Greater Denver Area• Functioned as a subject matter expert on policies and best practices as they relate to the Associate Project Coordinator team• Collaborated with Project Management leadership team to streamline Sunrun's HOA application procedure, identifying points of inefficiencies and recommending procedures to improve quality and reducing cycle time• Created Salesforce reports to identify and reduce project delays, monitor and improve teammate performance
Ryan Freer Skills
Ryan Freer Education Details
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Economics -
Political Science: International Studies
Frequently Asked Questions about Ryan Freer
What company does Ryan Freer work for?
Ryan Freer works for Phox Consulting
What is Ryan Freer's role at the current company?
Ryan Freer's current role is Founding President.
What is Ryan Freer's email address?
Ryan Freer's email address is ry****@****sic.com
What schools did Ryan Freer attend?
Ryan Freer attended University Of Denver, Eastern Illinois University.
What are some of Ryan Freer's interests?
Ryan Freer has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights.
What skills is Ryan Freer known for?
Ryan Freer has skills like Research, Public Speaking, Social Networking, Critical Thinking, Time Management, Teamwork, Microsoft Word, Facebook, Customer Service, Communication, Social Media, Event Planning.
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