Information Technology Help Desk
CurrentIn my role as an IT Help Desk at Pitblado Law, I provide end-to-end technical support, resolving hardware, software, and network issues. I manage and maintain workstations, printers, and peripherals, while ensuring system performance through updates, security patches, and troubleshooting. I oversee IT equipment procurement and inventory, administer the firm's website, and collaborate on network infrastructure improvements. Additionally, I train staff on new technologies to enhance productivity and efficiency.