Ryan Fullbright Email & Phone Number

United States

• Investigate and address variances by performing root cause analysis and developing corrective actions to mitigate the potential of recurrence and advise management of the same.
• Produce required logs, evidentiary records & other items as needed.
• Support efforts to prepare, coordinate and submit materials responsive to regulatory reporting requirements, internal and external audits and other Requests For Information.
• Exercise critical thinking and problem solving to research and… Show more
• Exercise critical thinking and problem solving to research and document processes supporting applicable regulations, identify efficiency and automation opportunities and work with process owners to implement.
• Efficiently and accurately perform periodic monitoring controls required to maintain and evidence compliance with internal and external regulatory obligations.

Irving, Texas, United States

• Maintain and modify Generation Control System’s Active Directory and Domain controller functions.
• Develop processes and procedures for the infrastructure hange control and Incident management.
• Maintain and manage incident management and change control process with respect to Infrastructure support.
• Builds, maintains, and supports the GCS Wintel Servers and Workstations for operating system, supported applications such as patch management, Anti-Virus applications, Time… Show more Maintain and modify Generation.
• Builds, maintains, and supports the GCS Wintel Servers and Workstations for operating system, supported applications such as patch management, Anti-Virus applications, Time Synchronization, Logging and Monitoring to.
• Maintains and modifies firewalls and other network devices for the application functionality, availability, and information security by utilizing the GCS standard procedures and industry best practices.

22777 Springwood Village Parkway, Spring Texas 77389

Deploying and Configuring Virtual Networks in Azure PortalBacking up VMs and potentially providing Fail-over Recovery.Managing Public and Private IP addresses for your VMs and selected other Azure resources.Supported executives with any hardware/software issues enabling them to fulfill their job responsibilities.Setup corporate meetings for executives and.

Houston, Texas Area

·Provided 1st/2nd level support and communicated with employees to understand their computer issues. Interpreted specific problems and resolved issues quickly to reduce downtime.·Provides daily production support, including maintenance of routine production control parameters, completion of routine service requests and research problems. Installed and.

Spring, TX

• Migrated Windows 7 computers to Windows 10
• Provides daily production support, including maintenance of routine production control parameters, completion of routine service requests and research problems. Installed and configured hardware/software.
• Setup laptops for new users in the company by providing appropriate hardware/software to ensure their ability to perform their job.
• Configured and repaired laptops/desktops to allow users to return to work with minimal downtime.

601 Travis

Provided remote control support for users at the headquarters and at the power plants.Provided 1st/2nd/3rd level support and communicated with employees to understand their computer issues. Interpreted specific problems and resolved issues quickly to reduce downtime.Installed and configured hardware/software.Setup laptops for new users in the company by.

Houston, Texas Area

Provided remote control support for users at the headquarters and at the power plants.Provided 1st/2nd level support and communicated with employees to understand their computer issues. Interpreted specific problems and resolved issues quickly to reduce downtime.Installed and configured hardware/software.Setup laptops for new users in the company by.

6380 Rogerdale, Houston, TX

Provided 1st/2nd level support and communicated with employees to understand their computer issues. Interpreted specific problems and resolved issues quickly to reduce downtime.Setup laptops/desktops for new users in the company by providing appropriate hardware/software to ensure their ability to perform their job.Utilized BMC (magic) ticketing systems to.

Provided 1st/2nd level support and communicated with employees to understand their computer issues. Interpreted specific problems and resolved issues quickly to reduce downtime.Setup laptops for new users in the company by providing appropriate hardware/software to ensure their ability to perform their job.Utilized Remedy/Footprints ticketing systems to.

• Provides 1st level technical support to field locations via email and telephone that are having issues or questions with their websites. (Location calls having a problems uploading information into the location content.
• Documentation of calls into HEAT ticketing system and Salesforce and also assigning escalated tickets to the proper department.
• Updated information on search engines for locations that information appeared incorrect… Show more
• Updated information on search engines for locations that information appeared incorrect on the website, as well as working knowledge of multiple monitor troubleshooting.
• Installed and configured hardware/software. (Upgraded PC’s with new software and did maintenance on pc’s that were not working properly.
• Weekly reporting on new tickets that were not resolved the previous week and on locations that added new content to the Location Content Manager.

Provide customer service for members who have questions about e-mail account. (My primary day to day operations was resetting passwords, showing customer and clients how to navigate through Outlook and company e-mail accounts. Also how to create folders and creating new e-mail accounts Organized training for all new hires on MS Office XP. (I made sure new.

Provided 1st/2nd level support of Outlook/Exchange. (I showed clients how to navigate through Outlook and company e-mail accounts. Also how to create folders and creating new e-mail accounts. Reset forgotten password for various secured applications.) Created new Outlook e-mail accounts for new hires.Configured - modem connectivity issues. Installed and.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Associates Degree Of Applied Science, Network Systems Administration, Graduate

Network Systems Adminstrator