Executive Assistant Director Of Support
CurrentEssential Responsibilities● Responsible for setting and driving all aspects of customer service: policies, objectives, and strategies.● Identifies and measures key performance indicators to detect where pharmacies can improve the healthcare provided to patients.● Designs and develops software applications to improve customer relationship management operations. Monitor system performance, identify and resolve problems, manage process improvements, and ensure adequate business continuity coverage.● Performs coding, debugging, testing, and troubleshooting throughout the application development process. Collaborates with the software development team to improve proprietary software.● Ensures practical achievements of performance evaluations, including quality targets and productivity for support center staff.● Directs, guides, and influences staff in handling all types of situations to determine the most effective method of operation.● Implements activities designed to attract, develop, and retain an engaged and diverse work team.Development● Identify, improve and create software solutions to prevent reoccurring issues, streamline processes and automate tasks both internal and customer-facing.● Create automation and API features for connected vendors.System Administrator● Created solutions to automate existing DBA, and SysAdmin tasks into Tier 1 level tasks like server upgrades, standby server setups, and drive upgrades.● Identify, improve and create solutions to allow better server health monitoring and reporting to ensure the company's customer uptime.● Created tools to automate diagnosing and troubleshooting server health problems.
