Ryan Zeidan Email & Phone Number

Shreveport-Bossier City Area

• Essential Responsibilities
• Responsible for setting and driving all aspects of customer service: policies, objectives, and strategies.
• Identifies and measures key performance indicators to detect where pharmacies can improve the healthcare provided to patients.
• Designs and develops software applications to improve customer relationship management operations. Monitor system performance, identify and resolve problems, manage process improvements, and ensure adequate business.
• Performs coding, debugging, testing, and troubleshooting throughout the application development process. Collaborates with the software development team to improve proprietary software.
• Ensures practical achievements of performance evaluations, including quality targets and productivity for support center staff.

Bossier City, LA

• Created the first local legal NWLA small drone business in 2012.
• Fully licensed and insured Drone Pilot with over 5,246 followers.
• Have been featured on all local news, MSNBC,NAT GEO, Good Morning America, DiscoveryChannel.
• Filming everything from Drone Footage for movie sets, commercials, private property surverving, wedding videography to ground footage using camera stabilizers.

• Covert Agent Includes but not limited; Facilitate the complete solution of product repair, upgrades, installations and other services using an online portal and remote desktop software. Connects and communicates with.
• Weekly task such as, customer quality assurance, team meetings, customer interaction audits, weekly hour reports, employee feedback review.
• 1 on 1 development plans with fellow employees.
• Weekly check-ins with employees to make sure they are keeping up with performance requirements.

• Responsible for doing In-Home and In-Office hardware and software repair/troubleshooting.
• Responsible for Securing Wireless/NON- Wireless Networks while configuring networks for printer and file sharing.
• Educate customers on the operation of their products/service/solution
• Travel via Geek mobile to provide a complete service solution at customer sites
• Provide thorough documentation of all work performed

Associate'S Degree, Web Design And Development, Network Security Specialist

Education record

Honors and Awards ● 3.42 Overall GPA ● Deans List Fall 2007, Spring 2009, ● Chancellor’s List Spring 2008, Fall 2008. Fall 2009 Clubs and.