Ryan Guest Email & Phone Number

San Francisco, Ca, Us

Denver, Colorado, United States

Denver, Colorado, United States

New York, New York, United States

Denver, Colorado, United States

Leading the customer success, customer support, and professional services teams at Well Data Labs. Key accomplishments include:* Reducing 6-mo trailing churn by 67% in first year, * Improving customer health scores by 61% in first year, * Growing Professional Services from 8% of company revenue in Year 1 to +20% of company revenue in Year 2

Greater Denver Area

Developed Professional Services function from the ground up. Key accomplishments include:* Crafting and developing 7 different services offerings, including go-to-market strategy and plans, project scope, etc.,* Developing and vetting consulting partner ecosystem, * Growing services function to 8% of company revenue in Year 1.

Abroad

Self-supported bicycle packing trip across Australia (West to East), New Zealand (North to South), and China to Kyrgyzstan by way of Mongolia, Siberia, and Kazakhstan. During trip, caught 50+ species of fish on fly fishing gear.

Denver, Colorado

Created operational function supporting an international Professional Services and Customer Success team of 65 people from the ground up. Managed cross-functional teams to implement systems and reporting to drive efficiency across the organization. Key projects include defining and implementing forecasting process for the Customer Success team, developing and deploying a maturity model for the CS and PS orgs to prioritize operational work, systematization of Customer Success playbooks / alerts, and architecting data strategy, process, and protocols for the organization.

Greater Denver Area

Responsibilities include: • Leading multiple geographically dispersed teams at a Fortune 500 aerospace & defense company to deliver significant operational value, focused in the areas of: * Quality assurance, * Inventory management, * Facilities maintenance• Establishing, building, and nurturing relationships with high value clients, resulting in rehire across aerospace & defense, energy, and telecom industries..• Providing thought leadership, strategic direction, and inspiration to Perficient and client teams, fostering an environment of creativity and out-of-the-box thinking.• Ensuring the highest quality work possible in the interest of driving in-market impact, client loyalty, and Perficient brand reputation.• Providing thought leadership and direction to Perficient teams to solve client problems and to raise the level of Perficient’s thinking.• Serving as a steward of Perficient’s culture by fostering a creative, collaborative, innovative, fun environment that will inspire great work.

Greater Denver Area

• Created case interview methodology with internal HR staff to ensure seamless process for hiring top local talent for firm.• Co-managed team of 4 consultants and 100 client resources to baseline current cost of commercial satellites and develop plan reduce cost of satellite builds by 30% for Fortune 100 aerospace and defense company.• Led team of 3 consultants and 40 client resources to reduce maintenance spare parts budget by $6M in 2017 and reduce machine downtime by 20% for major aerospace and defense client.

Denver, Co

• Managed successful roll-out of new work breakdown structure (WBS) across all US onshore operations for Fortune 500 oil & gas company.- Coordinated user acceptance testing (UAT) with key stakeholders.- Developed and executed methodology to convert $0.5B in budget from old structure to new.- Led communication efforts for all impacted stakeholders, from executive level to front-line employee.- Managed delivery of training to 500+ employees.• Managed development and roll-out of industry-changing method of truck loading for Fortune 500 energy company to reduce environmental impacts and improve safety (projected to save dozens of lives each year).- Created process maps to document current, testing, and future state processes.- Collected and analyzed data from testing at 200 field locations, leading to recommendation to move forward with alternative method.- Engaged with regulatory agencies to gain acceptance of alternative method for use across CO.

Boulder, Co

• Ran strategy development and execution of marketing communications for SaaS firm, leading to +4-5% increase in response rate.• Led team to identify and capitalize on new market opportunities for Chromatic Technologies, Inc. (ink maker of Coors “Cold Activated” can), with goal of launching two $50M+ products.• Managed successful US launch of Mexican beer brand, overseeing all tactics including POS promotions, social media strategy and execution, public relations, website development, distribution strategy, events, and outdoor creative, leading to beer sales of 3,000 cases per month per state.• Crafted and organized all social media content for beer brand, increasing engagement by 20%.• Collaborated with luxury travel client to develop a B2B product, increasing overall revenue by 10%.

Boston, Ma

• Monitored development of sinkhole crisis in several counties in FL, leading to further analysis of situation, creation, and implementation of program to control sinkhole problem in FL, saving company ~$10M annually• Implemented new pricing methodology for the state of FL to better match customer risk profile to premium• Piloted successful data integrity program with outside vendor in FL and NY, saving company ~$2M annually

Greater Boston Area

About the Company: A social impact strategy consulting firm that provides services to non-profit organizations today and helps develop future non-profit leaders for tomorrow• Analyzed proprietary data set and synthesized insights into high profile presentation given by Dr. Porter at Inner City Economic Forum Summit, and which became the foundation for the Inner City 100 Ten Year Report• Mentored team of 6 junior consultants, teaching management consultant skills and assisting with client work as needed

Greater Boston Area

About the Company: Founded in 1994 by Harvard Business School Professor Michael Porter, the Initiative for a Competitive Inner City is a nonprofit research and strategy organization and the leading authority on U.S. inner city economies and the businesses that thrive there• Analyzed proprietary data set and synthesized insights into high profile presentation given by Dr. Porter at Inner City Economic Forum Summit, and which became the foundation for the Inner City 100 Ten Year Report

Boston, Ma

• Managed ~$1.2 billion personnel expense budget for the Personal Market strategic business unit• Coordinated with product management team to develop cost-based pricing component for five lines of insurance, enhancing overall pricing accuracy by average of 10% across all lines

Boston, Ma

• Managed group of five responsible for rewriting accounting interface, enhancing efficiency by 90%• Streamlined accounting risk-control structure within department to reduce necessary time spent on attestation efforts, cutting testing requirements by 10%

Mba, Business Administration And Management, General

Activities and Societies: Consulting Club, Tuck Student Consulting Services, Social Chair – Tuck Student Board, Outdoor Club

Bs, Finance And Accounting

Activities and Societies: Screaming Eagles Marching Band and Pep Band, Half-Time Retreat Leader, and Running Club