A solutions-oriented, highly analytical, business leader with over 20 years of experience in the healthcare information technology sector. Exceptional problem-solving capabilities and communication skills, with the ability to implement custom features to software and create long lasting results for clients and stakeholders.Operations Management • Extensive experience in strategic planning, operational planning, and pioneering business solutions.• Able to examine workflow, analyze past trends, and implement software solutions to improve/streamline business processes and increase efficiency.• Extensive experience assessing organizational and departmental needs to determine appropriate software modifications to achieve optimal productivity and results.Leadership• Strong leadership and communication with an emphasis on mentorship.• Collaborative leadership style with the ability to establish team commitment and develop strong teamwork relationships.• Practical and hands-on approach to problem solving while supporting staff and addressing client concerns.Client Focused • Highly skilled at developing custom software, training programs, and providing guidance and leadership to clients; able to simplify and effectively communicate key concepts and technical information.• Skilled at comprehensively researching and quickly understanding various software products in order to expertly translate them into business needs for clients.• Solid client-service focus with a keen ability to develop and exceed service excellence and cultivate long term relationships with customers; known for integrity, professionalism and product knowledge.

I was part of the Quality Assurance team for their Cancer Management Software.

Here I was in charge of most of the service and implementations of new and existing dictation and transcription systems. I did entry level sales as well.