Ryan Gerber Email & Phone Number

Fort Myers, Florida, United States

Fort Myers, Florida Area

Designed and maintained corporate images for all hardware including desktops, laptops, thin clients and tablets. Created image to transition from Windows 7 to Windows 10. Managed all aspects of MDT and SMS servers. SCCM administration as well. Scripted and packaged application updates and delivered through SCCM to 8000+ pc’s and managed 7000+ thin clients.

Fort Myers, Florida Area

Provided Tier I support to 9000+ users in a dynamic fast-paced clinical environment consisting of 4 hospitals and multiple Doctor's offices and clinics. Supported multiple systems including Epic, Meditech, Citrix, Printers and various other clinical applications and devices. Logged all incidents using Advanced Help Desk application and triaged to Tier II.

Provided support for multiple systems to child companies. Gained experience with Saleslogix CRM, MS Server 2000 and 2003 including terminal server setup and configuration. Responsible for all data backups using NT Backup and Arcserve software. Installed Shoretel IP Phone system and provided phone software training to users. Held training sessions for.

Responsible for providing support for over 1600 employees including software, hardware and phone problems. Logged all occurrences, findings and solutions using help desk software. Setup, tracked and configured company owned hardware and software. Analyzed and configured legacy systems to work in a current dynamic, more secure and updatable environment.

Drove multiple campus bus routes where interaction with passengers was critical.

General manager duties including scheduling employees, purchasing and tracking inventory, calculating and tracking profits. Also responsible for overseeing employees and business operations on a regular basis. Mechanical maintenance on fleet of three concession trailers and 2 heavy duty commercial vehicles.Negotiation, implementation and renewal of.