Ryan G. Email & Phone Number

Chicago, Il, Us

Driving IT strategy, infrastructure, and digital transformation to support rapid growth and operational excellence at West Madison Foods, a recently created Brynwood Partners portfolio company. Leading technology initiatives to enhance efficiency, scalability, and security across the organization.

Melrose Park, Il, Us

Successfully spearheaded the organization's digital transformation journey, resulting in significant operational improvements and enhanced customer satisfaction. As IT Director, I leveraged a comprehensive understanding of IT operations, encompassing database administration, project management, network operations, and security. I fostered strategic collaborations with business leaders across departments to identify process improvement opportunities and implement effective solutions.Key Achievements:▪ Reduced wasteful spending by 40% through strategic budget management and contract renegotiation.▪ Directed a $3M multi-year digital transformation strategy, including the successful launch of an ERP/MRP project (SAP to D365 F&O).▪ Increased productivity by 15% through the adoption of new technologies and process enhancements.

Wheeling, Il, Us

Lead a multi-year digital transformation roadmap, successfully implementing and upgrading systems including D365 ERP, LIMS, QA, Salesforce, O365, Azure Cloud, and regulatory compliance software. Developed and implemented comprehensive enterprise security strategies. Managed multiple third-party vendor relationships and coordinated with client IT teams to deliver cost effective solutions. Enhanced executive decision-making through the creation of real-time PowerBI dashboards.Key Achievements:▪ Increased inventory accuracy by 65% through integration of MRP and ERP systems and warehouse reorganization.▪ Successfully executed a $2M digital transformation project, deploying new D365 ERP, QA, and LIMS systems.▪ Enhanced sales performance by upgrading Salesforce from Classic to Lightning, implementing advanced KPIs and automation.▪ Achieved a 20% reduction in unnecessary expenditures and developed the first IT operating budget within the first 90 days.▪ Successfully completed an rush M&A project on time and on budget.

Crystal Lake, Il, Us

As the founder and Executive Director of a dedicated emergency disaster relief non-profit, I led our mission to provide immediate aid in the wake of hurricanes, tornadoes, shootings, and wildfires. My leadership was pivotal in coordinating the logistics of transportation, mobilizing volunteer teams, managing supply distribution, and fostering donor relationships to fuel our initiatives.Key contributions include:- Successfully orchestrated the delivery of millions of pounds of disaster relief aid to Puerto Rico following Hurricane Maria, showcasing our ability to handle complex logistical challenges.- Efficiently managed over $100M in donations each year, ensuring that resources were directed swiftly and effectively to areas in urgent need.- Forged productive collaborations with FEMA and the Red Cross to establish supply distribution centers, optimizing our response to disasters.- Expanded the organization from its inception with a 3-person team to a robust 100+ person team within two years, extending our reach to 8 states + Puerto Rico and significantly amplifying our impact on communities affected by disasters.

Addison, Il, Us

Led the design and implementation of a comprehensive enterprise security strategy, covering network, hardware security, disaster recovery, data protection, and information security. Enhanced customer relationship management by implementing MS Dynamics CRM. Developed the IT strategic vision, driving key objectives and upgrades. Played a critical role in the product design team for custom hardware and software development of laundry payment systems. Managed on-site and remote data center operations. Enforced policies to secure data and maintain integrity. Key Achievements: ▪ Increased revenue by $700k through the implementation of a custom B2B ecommerce platform.▪ Successfully managed a major infrastructure upgrade for datacenter custom SAS Systems in collaboration with the software development team.▪ Grew year-end sales by 50% by designing first sales cycle process and sales lead management system utilizing CRM newly implemented systems. ▪ Mentored and led junior team members, enhancing team skills and knowledge.

Addison, Il, Us

As the Senior Technical Support Manager, I led the recruitment, management, and oversight of the creation of the product technical support team, delivering superior technical support via phone, chat, and email to our global customer base. My role encompassed directing daily office operations and swiftly resolving customer issues, ensuring a seamless support experience. I served as the crucial link between the support team and the development team, facilitating effective communication and collaboration.My contributions included:- Spearheading the hiring process to build a highly skilled technical support team, fostering a culture of excellence and continuous improvement.- Innovating support processes by creating custom tools, significantly enhancing team efficiency and customer satisfaction.- Identifying customer needs and pain points through an in-depth analysis of the end-to-end customer experience, leading to targeted improvements in our service offering.- Mentoring and leading junior team members, contributing to their professional growth and ensuring a knowledgeable, capable support team.

Romeoville, Il, Us

As an IT System Administrator, I spearheaded the design and execution of a comprehensive enterprise security strategy, ensuring network and hardware security, disaster recovery, and data protection across all major systems. A key member of a $3M digital transformation project that included Dynamics GP, WMS, and TMS (Transportation Management Software), my strategic vision drove essential departmental upgrades and objectives, enhancing the company's IT infrastructure. I managed hardware and software operations both on-site and at remote data centers, implementing company policies and technical procedures to safeguard data integrity and access security. Additionally, I strategically planned, installed, and optimized documentation for LAN/WAN/VPN networks, hardware, software, and communication links, streamlining operations and enhancing efficiency.

Carol Stream, Illinois, Us

As a System Administrator, I efficiently managed Windows Server & Linux Server operations within a domain environment, focusing on performance and security. I was responsible for comprehensive network troubleshooting and support, significantly enhancing system reliability and user satisfaction. My role also encompassed robust support for hardware, software, and vital business systems, which streamlined operations and minimized downtime. Additionally, I spearheaded website design and strategic planning initiatives, improving our online presence and user engagement. I also managed warehouse inventory control planning, optimizing logistics and ensuring inventory accuracy.

As the Owner of PC R&R Computers, I led the company in establishing and managing contracts with local businesses and educational institutions for computer part sales. My responsibilities included building, installing, and providing support for client computer systems, ensuring optimal performance and client satisfaction. I also custom-designed websites tailored to meet the specific needs of our clients, enhancing their online presence. Additionally, I personally serviced and maintained server systems for clients, ensuring their technology infrastructure was reliable and efficient. This role allowed me to leverage my technical expertise while driving business growth and operational excellence.

Bachelors, Computer Science

Business, Technology

Computer Science