Leading reliability analytics practice, responsible for repair performance monitoring, analysis and repair reduction opportunity identification. Reliability program leadership and transformation.

Leading the transition to 100% proactive technical support customer experiences.

- ensuring effective delivery of reliability program targets through business plan development and project management of key tactics- identifying and defining improvement opportunities- leading collaboration with product development, marketing, technology strategy, and operations teams to garner their active participation in progressing initiatives that enhance reliability- creation and ownership of overall communication plan for the reliability program, including internal and customer communications

■ Drive the Health and Wellness strategy by leading effective projects and programs■ Optimize service delivery■ Build the foundation for data collection and integration, including Workforce Analytics■ Analyze and present key data insights to identify trends and share opportunities■ Derive and execute on actionable insights, developing and leading strategic initiatives■ Enhance the quality, efficiency and effectiveness of the health-related data lifecycle■ Build relationships and lead negotiations with cross-functional teams, internal and external partners, and vendors

Leading a team of Business Intelligence developers and analysts to deliver decision-impacting reports and analytics to the Human Resources team and people leaders■ Project managed the migration of multiple legacy reporting tools into a consolidated Microsoft Business Intelligence platform■ Provided a detailed assessment of 3rd party HR Analytics products, and built a roadmap of domain capabilities inclusive of the recommended solution■ Crafted a compelling business case to implement new HR Analytics software and successfully obtained executive support and project funding.■ Analyzed internal and external sources of data to build out a Big Data strategy for HR that can drive quality of hire, retention, and performance outcomes

Led a team of 8 to deliver HR Analytics and Reporting, evolve the company intranet, and optimize the management of our HR systems■ Integrated reporting and intranet teams to provide new products, more efficient processes, and support internal skill development■ Delivered new absenteeism, attrition, and talent reporting in addition to consolidated dashboards for Sr. leaders■ Launched consolidated suite of social intranet applications including video sharing, microblogging, personal profile, and wiki capabilities■ Coordinated the migration from legacy content management systems to the new SharePoint 2010 platform■ Facilitated SharePoint project and program governance with HR and IT executives

Played team lead role focused on optimizing HR systems including modernizing reporting systems and implementing collaboration tools.■ Automated delivery of 75 reports by migrating from Microsoft Access to modern Microsoft Business Intelligence platform and reduced external labour dependency by 2 resources■ Led SharePoint 2010 implementation as business Project Manager. Responsible for building business case, securing funding, facilitating executive steering committees, and coordinating resources against delivery tasks.■ Created HR Systems capability roadmap and partnered with IT teams to prioritize projects accordingly

Played key developer, analyst, and architect roles in the implementation and evolution of core HR software and the associated self-serve portal.■ Led planning of SAP HCM ECC 6.0 and ESS/MSS implementations in a distributed system as Solution Architect■ Customized ESS Benefits Enrolment application to fully meet business needs and improve the end-user experience■ Integrated Business Intelligence reporting (BEx Query) into the self-serve portal■ Created and presented a Portal Management Proposal outlining the need and benefits of effective portal governance, security, infrastructure support, and dedicated resources■ Project Management experience coordinating scoping, development, testing, deployment, and financial tasks■ Championed the advantages of expanding the SAP footprint to key stakeholders and moved key projects forward■ Mentored Developers and Business Analysts in development techniques, use of standard SAP tools and reports, and implemented design and code reviews to improve quality and increase business partner satisfaction