Ryan Gilfedder Email & Phone Number

Queens, New York

New York, United States

Responsible for onboarding new staff, leading staff trainings in customer service, safety, and cleaning standards and techniques.Responsible for supervising staff and the organization of work and vehicle schedules to meet daily and weekly workloads and projects for cleaning and maintenance services in all areas of the park including pathways, hard surfaces, park perimeter, landscapes, and the servicing of waste stations.Responsible for managing and tracking waste management of the park including timely and consistent pickups of refuse and recycling and transport to appropriate locations.Performs daily park inspections to document conditions, report unsatisfactory conditions, and assign maintenance tasks through a computer-based work order system and other forms of communication.Monitors staff engagement, productivity, compliance, and status of work assignments and take appropriate action based on findings.Provides technical assistance to forepersons and park maintainers engaged in daily maintenance and cleaning tasks.Provides regular feedback to staff using established performance standards to support their professional development within the organization. Collaborates with the manager in the hiring, performance reviews and discipline of staff and make recommendations for improvements.Performs the duties of manager when they are absent.Participates in and lead staff meetings and training to share information, review safety procedures, and promote team building among staff and leadership.

New York

Led 22-member event operations staff for all shows and events. Responsibilities include hiring, onsite operations management, scheduling, supervision, budgetary oversight, and vendor scheduling. Provide support to guest relations, production, and production teams. Key Contributions: Demonstrated ability to work effectively and thrive in high stress environment. Increased building operations efficiency through strong team leadership. Reduced costs through managing inventory purchasing in collaboration with building director.

Greater New York City Area

Supported business operations and customer care, including transactions, auditing cash receipts, sales, billing, merchandising, and all client inquiries. Maintained current knowledge of market and industry trends.Key Contributions: Routinely met and exceeded all sales objectives. Demonstrated expertise in analyzing customer needs and providing solutions. Provided customer set-up and training in use of products and accessories.

Greater New York City Area

Provided full range of customer service functions, including troubleshooting and technical support, upgrades, billing, transactions, and inquiries. Identified customer needs and best solutions to meet customer objectives.Key Contribution: Led client-based wireless workshops. Recognized for excellent customer service and issue resolution skills.

Greater New York City Area

Managed accounts, including development and expansion. Strengthened client relationships through regular communication and calls. Developed online promotional strategies , analyzed marketing objectives, and set timelines for objectives.Key Contribution: Oversaw and mentored interns. Successfully increased brand awareness and online followers via restructuring social media strategy, planned and led Facebook and Twitter promotions.

Greater New York City Area

Provided support in multiple areas, including development of sales presentations, creating media kits, marketing, RFP, mailings, and insertion orders. Held responsibility for magazine distribution to current and potential clients/advertisers. Maintained readership and accounts databases.Key Contribution: Provided special project support to publisher. Researched and created database of former magazine advertisers.

Bachelor'S Degree, Business

High School Diploma, Business