Ryan Gitonga. Email & Phone Number

Nyeri, Kenya

Nairobi County, Kenya

Responsibilities:• Linked 10 new prospective clients to sales manager overseas through zoom video calls and meetings• Represented company at networking conferences and exhibitions• Distributed company information to 14 clients and 5 companies through cards and brochures• Recorded new client information in excel sheets• Demonstrated respect, friendliness and willingness to help wherever needed• Offered friendly and efficient service to customers, handled challenging situations with easeAccomplishments:• Identified issues and solutions to eliminate backlog and maximize workflows.• Managed scheduling and coordination for exhibition events, ensuring seamless execution and positive experiences for participants and stakeholders.• Organized files and records and handled other support tasks, freeing up managers to take on morepressing responsibilities.• Collaborated with internal teams to enhance the overall experience for attendees, addressing and resolving any scheduling conflicts or last-minute changes

Nairobi, Kenya

Responsibilities:• Recorded new client information in excel sheets• Maintained energy and enthusiasm in fast-paced environment.• Offered friendly and efficient service to customers, handled challenging situations with ease• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.• Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.• Proved successful working within tight deadlines and fast-paced atmosphereAccomplishments:• Organized over 25 exhibitions, including preparing, arranging and installing each artifact.• Documented objects with written descriptions and photographs for permanent record.• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.• Delivered fast and friendly service to handle questions and service complaints

Nairobi, Kenya

Responsibilities:• Developed strong ongoing relationships with prospects and customers through store activations• Communicated and drafted online customer, prospects complaint and concerns to appropriate departments• Attended departmental meetings and product trainings online through zoom• Ensured customer satisfaction through recording customer feedback on excel worksheet• Demonstrated respect, friendliness and willingness to help wherever needed.• Increased customer satisfaction by resolving product or service issues.Accomplishments:• Overcame objections with successful product demonstrations and persuasive communication skills leading to achieving sales target of Kes 450000• Scheduled and managed customer appointments, maintaining flexibility to accommodate urgent changes and ensuring a smooth customer journey.• Built and maintained administrative tools that streamlined processes and improved efficiency for both employees and customers.• Highlighted products with creative and engaging merchandise displays.

Nairobi County, Kenya

Responsibilities:• Maintained both online and manual filing systems• Provided administrative support for business development activities• Fostered prospective client relationships resulting in 8 new client accounts• Created reports and targeted lists to present to upper management• Prepared and dispatched all outgoing mail.• Welcomed visitors and responded to general enquiries and referred to appropriate staff membersAccomplishments:• Researched to determine trends and develop strategies to meet established sales goals• Interacted with prospects through email, telephone and onsite visits to qualify leads and secure new business.• Collaborated with cross-functional teams on various ad hoc projects, contributing to the overall success of the department’s initiatives.• Assisted in coordinating meetings and schedules, ensuring smooth communication between departments and external partners.

Nairobi County, Kenya

• Ensured reception area is neat at all times and promptly attended to visitors ensuring no crowding at the reception area.• Provided support for travel and accommodation bookings and airport transfers• Received, screened and welcomed visitors• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.• Prepared variety of different written communications, reports and documents to ensure smooth operations.• Used critical thinking to break down problems, evaluate solutions and make decisions.Accomplishments:• Assisted in coordinating meetings and schedules, ensuring smooth communication between departments and external partners.• Played a key role in cross-departmental projects, working closely with different teams to achieve shared goals.• Represented Kenya at International Conferences such as United Nations Conference on Trade and Development, UNCTAD and Tokyo International Conference on African Development, TICAD.• Used administrative and operational expertise to help team meet deadlines and long-term objectives

Certificate, Digital Marketing

Certificate In Life Skills, Life Skills

Bachelor Of Arts - Ba, International Studies, Second Class Upper