Ryan Gore Email & Phone Number

Washington, District Of Columbia, United States

• Contract position via Insight Global
• Collaborated with engineering, business, and software teams to enable new reuse and recycling channels for decommissioned datacenter hardware.
• Analyzed and corrected 500+ hardware BOM errors to ensure efficient processing in Microsoft Circular Centers.
• Developed net-new reporting and forecasts to enable operational and strategic decision-making.
• Identified opportunities and designed solutions to improve integration between planning… Show more Contract position via Insight Global
• Identified opportunities and designed solutions to improve integration between planning and inventory systems.

Greater Pittsburgh Area

• Coordinated requirements, design, testing, training, and deployment for all Plex related initiatives.
• Led company-wide transition from Plex Classic to Plex UX with IAM migration to access new features.
• Implemented Lot Attribute Management for raw materials and BOM Substitution for finished parts.
• Tested and deployed new Plex operations and workcenters for Blasting, Sealing, and Crating.
• Designed, tested, and released Mach2 applications to improve workflow at the three new… Show more
• Designed, tested, and released Mach2 applications to improve workflow at the three new workcenters.

Greater Pittsburgh Area

• Allied with 350 vendors and 10 AE distribution centers to enforce packaging and labeling standards
• Reviewed 700 violations and charged $50,000 in fees per month, traveled to provide training in DCs
• Coordinated global sizing and pricing changes with price ticket suppliers and international partners
• Wrote scripts to automate data entry tasks, saving team 32 hours per month and improving accuracy
• Led unification of invoicing SOPs for 7 teams to enable comprehensive quarterly… Show more
• Led unification of invoicing SOPs for 7 teams to enable comprehensive quarterly invoice reporting Show less

University Of Pittsburgh

• Operated IT helpdesk using ticketing system to manage requests, resolved tickets remotely and in person
• Trained new hires in rapid troubleshooting, resulting in faster throughput and less customer downtime
• Built relationships and learned preferences of faculty and staff to maximize customer satisfaction
• Accepted additional position serving as TA for graduate courses and facilitating remote participation

Wyomissing, PA

• Worked with customers to match a complete and appropriate tech solution to their needs
• Applied personal knowledge and passion for technology to complete sales more effectively
• Achieved highest monthly customer satisfaction rating in twelve person department
• Recognized for consistently above average profitability of sales per hour