Ryan Grant Email & Phone Number

Vancouver, British Columbia, Canada

• Founded B.C. Strata Tech to create a collaborative platform for industry professionals, property owners & tenants.• Successfully organized and executed the annual B.C. Strata Tech conference, attracting key industry stakeholders and industry partners leading to subscriber growth with over 600 members in two years.• Implemented a member-centric approach, focused on providing high-value events, content and resources based on feedback from our members.• Built strong relationships with key industry players, including the CRT, CHOA, VISOA, GVR, BCREA, leading strata technology providers and public strata community forums.

Vancouver, British Columbia, Canada

• Led the development and launch of Property Flute, a pioneering strata meeting management solution, revolutionizing the industry in British Columbia. Collaborated with industry stakeholders.• Cultivated strategic partnerships with key industry stakeholders including VISOA, CHOA, and the B.C. Housing policy branch to drive legislative changes and enhance value for strata corporations, strata managers and property owners.• Marketing and engagement• Customer support

Burnaby, Bc, Canada

Hybrid role where I supported and assisted with DevOps implementations of the GE Smallworld product suite which included being a SCRUM master for the team and assisting management with defining key quarterly objectives to meet target business goals. Tasks involved:- Scoping project work- Organizing and managing team schedules- Organizing and managing team SCRUMs- Story planning/Sprint review- Bi-weekly touchpoints with management stakeholders- Weekly touchpoints with Product/engineering org teams.- DevOps for Smallworld customers, creating and managing CI/CD pipelines.

Supported and assisted with architecting customer implementations of our GE Digital software suites.Tasks include but not limited to:- Recommendations of infrastructure and their logical layouts of the application.- System optimization, tweaking, tuning.- Lead supporting role for supporting customers and production support staff with escalated issues.

- Led system architecting of projects. Inclusive of scoping, sizing and deployment.- Supported customer support teams with deployed projects

- Supported the Bit Stew Systems Grid Director and MIx product suite.- Helped build out the support team- Worked with various departments to standardize documentation best practices

Vancouver, Canada Area

My role as Founder was much more than just business operations. I'm a multi-talented asset to any company that requires business operations and information technology services. I have a strong understanding and background of Customer service/support and technical systems.As Founder I handled the following tasks:Managed various SaaS (Software as a Service) based projects: - Bitcoin related mining and rental systems, renting out processing power to the crypto currency community.- Web-rtc voice communication platform prototyping.- SmartDNS geo-location unlocking service prototype that offers many web security features.Managed, sourced, interviewed and hired developers while guiding the company’s decisions on finding the best frameworks/libraries/platforms etc.Not only have I done the system administration of all of the companies projects, I have managed the accounting and business deployment strategies.

Richmond, British Columbia

I was a PACS and RIS systems support administrator for HMI and MRM systems for nearly 4 years.- Assisted administration of various Hospital and clinic Picture Archiving and Communications Systems(PACS) which entailed the following tasks:- Configuring new Modalities and workstations in the HMI system.- Helping hospitals securely transit patient information via DICOM send migration channels. - Assisting users with frontend issues, Identifying bugs, reporting the bugs/patching bugs once releases were released.- Setting up migration schedules between a customer and our migrations team, many times working with the migration team and customers to do prep work.- Worked on-call duty which would start at 6pm and end at 5am, with many emergency calls/high escalation tickets that required prompt response.- Server systems were run on Windows Server 2000 to 2008. Client PC’s were Windows XP to Windows 7.- Experience with multi-server failsafe/load balancing setups, active-active or active/passive configurations. - F5 switching experience managing servers- Hardware trouble shooting, working with hardware vendors to resolve issues.- Experience with medical grade diagnosing monitor equipment such as Barco and Totoku troubleshooting.- Scripting/Programming experience at McKesson:- Basic windows batch scripting and Oracle SQL knowledge and active directory work.- Helped do tier 1 support as well for 3rd party integrations such as PowerScribe, Orthoview, Vitrea and many more.- Worked in a specialized support group (that covered PACS and MRM) for 2 years on McKesson Radiology Manager (MRM) which is an ordering and administration system that integrates with various PACS systems.- Encouraged management to pursue implementation of proactive maintenance software and participated in a dedicated trial of the proactive maintenance system called “Install Based Analytics” (IBA) which at the time resulted in improvement for reduced call volume from customers.

Diploma Of Technical Studies, Computer Systems Networking And Telecommunications

Education record