Ryan Greenberg Email & Phone Number

Seattle, Washington, Us

As Sr. Director of Revenue Operations at Stackline, I led the transition from Salesforce CPQ to DealHub, automating workflows and improving data accuracy, saving $180K annually by eliminating external consultancy fees. I spearheaded the transition from Chorus to Gong, enhancing client interaction tracking and improving retention efforts across GTM teams. Additionally, I developed product-specific pipeline forecasting and implemented a new operating rhythm, driving revenue growth and uncovering new opportunities. I redesigned support intake forms within Salesforce, improving internal routing, speeding up response times, and enhancing customer satisfaction. My efforts also included delivering product-level financial insights, automating contract notifications, and creating tracking systems for key metrics, which improved performance monitoring and compliance. I restructured the team, replacing underperformers with top talent, boosting operational efficiency and reducing costs, while introducing Lean methodologies and bi-weekly sprints to ensure consistent performance. My contributions earned me the Company Innovators Award in 2023.

Seattle, Washington, Us

San Francisco, Ca, Us

In this role, I led the Customer Success Management (CSM) SaaS team, focusing on client onboarding, enablement, and product adoption across SMB, enterprise, and strategic brands. My initiatives resulted in a +37% YoY revenue growth through strategic cross-sell programs and improved client engagement, achieving 120% Net Revenue Retention (NRR). I also developed a monthly business review process and strategic client touchpoints, enhancing customer engagement and retention. Collaborating with Product Marketing, I created resources that streamlined team efficiency and reduced churn.

Seattle, Wa, Us

I managed a 30-member Account Management team, driving the strategic growth of leading PC and Office vendors on Amazon, supporting $7.8B in annual sales. I implemented initiatives that boosted product selection and significantly improved job satisfaction scores. By launching a “Leadership Review Council,” I helped Account Managers develop robust strategic plans, aligning them with broader business goals and enhancing vendor growth.

Seattle, Wa, Us

I led the integration of Twitch into Amazon Advertising, managing cross-functional collaboration across technology, workflows, and sales readiness. As the owner of the Project Management Organization (PMO), I developed scalable tools to track projects across a 1,000-employee organization, enhancing operational efficiency. I was also instrumental in crafting and implementing the first strategic vision and operating plan for Global Sales Operations, aligning it with the company’s strategic objectives.

Seattle, Wa, Us

I expanded the Account Management organization from 20 to 70 FTEs across multiple US locations, including Seattle, Los Angeles, and New York. By transforming workflows from reactive to proactive processes, I increased the team's supported daily tasks, improving service delivery and operational efficiency. I launched a successful upsell program, meeting revenue targets for the first time and recognizing employees' contributions. Additionally, I developed an Associate Account Management program to create a talent pipeline, ensuring sustained growth and strategic alignment.

Seattle, Wa, Us

I established a new team focused on scalable operational support, driving process improvements, automation, and offshoring work to optimize costs. My efforts led to the creation of a customer segmentation methodology, enabling the team to provide scalable services and enhance customer experiences for advertisers. I also implemented an "Operational Excellence" program to streamline data handling, which significantly improved data accuracy and response times.

Seattle, Wa, Us

Seattle, Wa, Us

New York, Ny, Us

Bellevue, Wa, Us

Colorado Springs, Colorado, Us