Ryan Greenberg Email and Phone Number
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I am a results-driven GTM and Revenue Operations Leader with over 12 years of experience in SaaS and high-growth environments. My expertise lies in optimizing GTM strategies, scaling operations, and leveraging data-driven insights to drive significant revenue growth and enhance customer satisfaction. I have a proven track record of transforming sales operations, implementing process improvements, and building high-performing teams to achieve business objectives.Currently, I lead Revenue Operations at a SaaS startup with 250 employees, where I oversee tool administration, process optimization, and alignment across Sales, Marketing, and Customer Success. By implementing Lean methodologies and data-driven decision-making, I ensure that our GTM strategies are agile, scalable, and aligned with our growth targets.My passion lies in driving strategic initiatives that deliver measurable results, from developing cross-sell and upsell programs to enhancing forecasting accuracy and optimizing sales performance. I thrive in dynamic environments where I can lead teams to adapt quickly, innovate, and exceed goals.Expertise in Salesforce Sales Cloud, Service Cloud, Gong, Clari, DealHub, LinkedIn Sales Navigator, ZoomInfo, Outreach, Marketo, 6Sense, Xactly, and more.
Stackline
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Sr. Director, Customer Operations (Revenue Operations)Stackline Sep 2023 - PresentSeattle, Washington, UsAs Sr. Director of Revenue Operations at Stackline, I led the transition from Salesforce CPQ to DealHub, automating workflows and improving data accuracy, saving $180K annually by eliminating external consultancy fees. I spearheaded the transition from Chorus to Gong, enhancing client interaction tracking and improving retention efforts across GTM teams. Additionally, I developed product-specific pipeline forecasting and implemented a new operating rhythm, driving revenue growth and uncovering new opportunities. I redesigned support intake forms within Salesforce, improving internal routing, speeding up response times, and enhancing customer satisfaction. My efforts also included delivering product-level financial insights, automating contract notifications, and creating tracking systems for key metrics, which improved performance monitoring and compliance. I restructured the team, replacing underperformers with top talent, boosting operational efficiency and reducing costs, while introducing Lean methodologies and bi-weekly sprints to ensure consistent performance. My contributions earned me the Company Innovators Award in 2023.
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Director Of Professional ServicesStackline Sep 2022 - Aug 2023Seattle, Washington, Us
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Director Of Customer SuccessSkai Jan 2022 - Jul 2022San Francisco, Ca, UsIn this role, I led the Customer Success Management (CSM) SaaS team, focusing on client onboarding, enablement, and product adoption across SMB, enterprise, and strategic brands. My initiatives resulted in a +37% YoY revenue growth through strategic cross-sell programs and improved client engagement, achieving 120% Net Revenue Retention (NRR). I also developed a monthly business review process and strategic client touchpoints, enhancing customer engagement and retention. Collaborating with Product Marketing, I created resources that streamlined team efficiency and reduced churn. -
Head Of Account Management, Strategic Account Services (Sas) - Pc/OfficeAmazon Mar 2021 - Dec 2021Seattle, Wa, UsI managed a 30-member Account Management team, driving the strategic growth of leading PC and Office vendors on Amazon, supporting $7.8B in annual sales. I implemented initiatives that boosted product selection and significantly improved job satisfaction scores. By launching a “Leadership Review Council,” I helped Account Managers develop robust strategic plans, aligning them with broader business goals and enhancing vendor growth. -
Chief Of Staff, Special ProjectsAmazon May 2020 - Mar 2021Seattle, Wa, UsI led the integration of Twitch into Amazon Advertising, managing cross-functional collaboration across technology, workflows, and sales readiness. As the owner of the Project Management Organization (PMO), I developed scalable tools to track projects across a 1,000-employee organization, enhancing operational efficiency. I was also instrumental in crafting and implementing the first strategic vision and operating plan for Global Sales Operations, aligning it with the company’s strategic objectives.
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Head Of Account Management, Us Emerging AccountsAmazon Jul 2018 - May 2020Seattle, Wa, UsI expanded the Account Management organization from 20 to 70 FTEs across multiple US locations, including Seattle, Los Angeles, and New York. By transforming workflows from reactive to proactive processes, I increased the team's supported daily tasks, improving service delivery and operational efficiency. I launched a successful upsell program, meeting revenue targets for the first time and recognizing employees' contributions. Additionally, I developed an Associate Account Management program to create a talent pipeline, ensuring sustained growth and strategic alignment.
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Sr. Manager, Campaign And Creative ManagementAmazon Feb 2016 - Jun 2018Seattle, Wa, UsI established a new team focused on scalable operational support, driving process improvements, automation, and offshoring work to optimize costs. My efforts led to the creation of a customer segmentation methodology, enabling the team to provide scalable services and enhance customer experiences for advertisers. I also implemented an "Operational Excellence" program to streamline data handling, which significantly improved data accuracy and response times.
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Manager, Ad Operations SpecialistAmazon Apr 2015 - Jan 2016Seattle, Wa, Us
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Lead Account ManagerAmazon Apr 2013 - May 2015Seattle, Wa, Us
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Assistant Media PlannerSapientrazorfish Oct 2011 - Apr 2013New York, Ny, Us -
Campaign Services SpecialistDs-Iq Apr 2011 - Oct 2011Bellevue, Wa, Us -
Assistant Media Planner/BuyerVladimir Jones Aug 2010 - Feb 2011Colorado Springs, Colorado, Us
Ryan Greenberg Education Details
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Washington State UniversityAdvertising
Frequently Asked Questions about Ryan Greenberg
What company does Ryan Greenberg work for?
Ryan Greenberg works for Stackline
What is Ryan Greenberg's role at the current company?
Ryan Greenberg's current role is Strategic GTM and Revenue Operations Leader | Driving Revenue Growth | Optimizing Sales Strategies | SaaS and High-Growth Expert.
What is Ryan Greenberg's email address?
Ryan Greenberg's email address is ry****@****zon.com
What is Ryan Greenberg's direct phone number?
Ryan Greenberg's direct phone number is +120676*****
What schools did Ryan Greenberg attend?
Ryan Greenberg attended Washington State University.
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