Ryan Grimstad Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois

Lake Forest, Illinois

Lake Forest. Illinois

Responsible for ensuring a high quality end user experience throughout the entire organization. This includes new systems development, optimization of current systems, expedient resolution of system interruptions, and hardware support. -Mentor for all new IT personnel and manager of temporary staff and interns to ensure that long-term and short-term project objectives are met, and resources are allocated properly-Head yearly device management - track, configure, and deploy fleet of 570 end-user devices, insure that software standards are documented, and related supporting systems are properly deployed-Connect with faculty, staff, school stakeholders, and students to train, troubleshoot, and facilitate positive experiences with technology-Collaborate with IT team on vision for school’s tech program, taking particular responsibility for planning and executing improvements to department offerings

Naperville, Il

-Acted as on-site representative of EMC\ main engineering team during emergencies, and escalations -Delivered comprehensive support for storage, hardware, and related applications to Clariion, Symmetrix, Celerra and Centera Educated customers on product features, system configuration standards, and repair processes-Owned technical issue resolution processes for each engagement, communicating real-time documentation for use by corporate engineering

-Served as project leader on a team of eight colleagues, overseeing the successful fulfillment of quarterly warranty, connectivity, and microcode goals-Coordinated with customers to schedule and execute complex maintenance and upgrade events-Acted as the main point of contact during customer emergencies for over 1,200 commercial accounts

Napreville, Il

-Performed complex issue analysis and component replacement on Symmetrix, Clarrion, Centera, Cellera systems- Performed emergency repairs and upgrades to resolve customer emergencies-Performed maintenance, installation, and upgrades on Cisco, Brocade, and McData enterprise level network hardware -Maintained detailed records of customer issues and system code upgrades-Completed intensive twelve week Global Services Associate Program training in Boston, MA and received EMC Technology Foundations certification

Sycamore, Illinois

Joined organization in 2005 as a single semester course credit intern. Grew scope of role into a part-time operations systems specialist while also enrolled as a full time student. -Implemented and maintained process to track the sale, shipment, and payment for over $16 million worth of component materials to four major automotive industry/OEM manufacturers-Coordinated research, testing, and implementation phases of automated guided vehicle system that allowed optimization of headcount per each production shift and reduced production downtime

Master Of Science (Ms), Business Information Technology

Masters of Science with a focus on the integration of business, infrastructure, and data systems.

Bs, Corporate Communications