Ryan Wong Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

• Provide first and second level support on computer hardware and software issues
• Provide primary IT event support during game and event nights
• Responsible for managing the hardware operation of digital signage players at Rogers Arena
• Tracking of hardware and software inventory across the Aquilini Group

Vancouver, British Columbia, Canada

• Provided first level support regarding software and hardware issues on Microsoft and Apple platforms
• Completed 100+ Windows 10 upgrades on existing workstations with complete user satisfaction
• Ensured timely recording, tracking, escalation and resolution of end-user technical issues received via telephone, email or in-person

Burnaby, British Columbia, Canada

• Worked with the EA Community Playtesting Team to provide ways to enhance and maximize engagement within their playtesting community.
• Identified drivers of engagement
• Developed an iterative BPMN of overall community health over time
• Developed a survey that was sent to 40K playtesters to validate metrics in our model

• URP is an event production company based on the North Shore that specializes in festivals, private and corporate events, sporting events, and theatrical productions.
• Developed problem solving skills with strong communication to adapt to client requests
• Solved problems in a face paced and changing environment that enhanced guests experience
• Coordinated teams through the implementation of various onsite projects with a focus on quality
• Exemplified an eagerness to learn various new disciplines and picked up concepts with ease

• Lead SFU delegation to 1st place School of the Year and Academic School of the Year out of 12 other Western Canadian business schools
• Recruited and hired 52 individuals into 14 teams to facilitate and motivate them over ten months leading to competition
• Managed a 75K operating budget as the primary account holder and added 57% more funds to the following years team
• Developed and maintained strong stakeholder relationships that included coaches, SFU staff and faculty and charities

• Delegate of the Beedie School of Business in Edmonton 2017 (Korfball & DBL Ball) and Calgary 2018 (Quidditch & Tchoukball)
• Developed leadership skills by forming strong personal relationships with teammates to maximize on court performance
• Effectively planning and coordinating practices and socials with the Executive team that increased team chemistry and morale

West Vancouver, British Columbia, Canada

Bachelor Of Business Administration, Management Information Systems & Marketing

Certificate: Business Analytics and Decision Making (BADM)

International Study Abroad

• Engaged in Problem Based Learning (PBL) where students are expected to interactively lecture and facilitate the discussion of the course.