Ryan Haber Email & Phone Number

Washington, Dc, Us

* Drive the strategic direction of our Integrations page with external LMS and LXP providers and our Developer Portal as a one-stop shop for our APIs* Manage our license management tools and connectors and drive our analytics / BI tooling to promote better analytics tracking and trend analysis for customers* Lead the technical development of our APIs and be able to translate technical concepts for our businesses and lead out the roadmap accordingly for integrations* Conduct industry and competitive analysis and other market research to understand best-in-class practices to identify business opportunities

Toronto, Ca

- Developed internal tooling and core infrastructure to drive efficiency and provide reliability reducing operations time on target projects from growth linear with customer base to a flat time 50% lower than before rollout; facilitating recapture of $1.2m in delinquent receivables- Established key platform KPIs for an emerging FinTech/lending institution to ensure the viability of our technology as the company scales.

Pleasanton, California, Us

- Developed and implemented a product strategy to pivot the public API platform from a reporting use-case to an integration use-case to shift the balance of integration work from the organization to partners in the Degreed ecosystem.- Eliminated or completed all 7 outstanding client commitments by prioritizing and renegotiating. Preventing further commitments accelerated the team's ability to address broader market demands rapidly.- Shifted 8/105 integrations onto partners with more in the works. This allows the integrations team to focus on high-impact integrations while increasing the value of the API platform.- Scaled Degreed’s public API platform from ~11,000,000 requests per month to ~36,000,000 requests per month over two years, with an average response time of 0.29 seconds and an error rate of ~0.03% for 350+ clients and a customer base of ~3.5 million users.- Reduced average time-to-hello-world (onboarding time) from 4+ weeks to ~1 day by designing and driving usability improvements and developer documentation that significantly improved developer experience. - Established operations to minimize delays and improve team velocity by 50% using a lean approach to deliver individually valuable improvements every sprint.- Executed a program to mentor 20+ coworkers who want to learn product management, product strategy, or API technology.- Managed the development of the product’s core platform, including the evolution of internal messaging, identity and access management (IAM), single sign-on (SSO) improvements, user notifications, performance, accessibility framework adoption, and code migration.- Coordinated with all parts of the business, incl. GTM teams, Product Marketing, Business Development, Sales Engineers, Customer Success, Support, Design, PMs, Software Engineering, Security Operations, and Accessibility.

Washington, District Of Columbia, Us

- Collaborates in the strategic planning and agile, iterative development of technical product features from vision to reality- Assists in developing product roadmap for technical features including API endpoints and in-app API-based connection manager- Works with engineering and design teams to develop API vision and strategy that will enable the API product line to scale and facilitate an easy developer experience (DX)- Serves as internal consultant to 5 internal customers: cross-functional teams facing difficult technical challenges in their client solution work, such as multi-step integrations via REST API or FTP- Led a team of 5 interdisciplinary members to set up a $15m 3-year contract project to analyze government client lines of business for 28 agencies in the Maryland Department of Agriculture, identify their pain points, design solutions, and configure both Salesforce and our own proprietary platform to digitize and automate the client’s CRM and ERP data and workflows

Boca Raton, Florida, Us

- Used quantitative, analytical, and qualitative studies to define requirements and plan documentation-redesign and -UX roadmap- Developed information architecture, content strategy, and editorial oversight of technical documentation- Supported Bb developer and administrator communities by creating sample code and explanations for third party developers for multiple products and integration technologies- Helped moderate a community for 3000+ client Blackboard developer and administrators; funnels client issues and requirements; channels them to product management- Communicated with Blackboard client developers and administators in all phases of their work from onboarding to production to understand user needs; represents Blackboard in communities of practice and key client events- Represented Blackboard in communities of practice and work with standards organizations around learning technology- Represented Blackboard at key client events; participate in the program planning and recruiting for our annual Developer’s Conference- Integrated information from client events and conferences into communications and documentation- Collaborated with others, including working directly with clients, to assist with special projects and needs- Worked collaboratively on the new cross-functional team for platform development- Co-taught course on agile methodologies and presented on using unusual tools to implement scrum

Reston, Va, Us

- Developed product roadmap for Zoomdata Developer Zone by taking input from customer success, marketing, UX, reviews of competitor practices, and interviews with key clients- Wrote API documentation:--- How-to Guides for developers new to developing or to the Zoomdata platform--- Reference materials (including with the Swagger and JSdoc systems) for advanced developers--- Samples of API use downloadable from Github or viewable in JSFiddle- Supported product and POC development using advanced knowledge of Zoomdata's APIs- Honed project management skills by leading migration project involving 1000+ topic docs portal from a cloud provider to our web site that we designed, built, and host as an integrated part of the Zoomdata website. In doing this, we solved a number of technical problems and built a platform to address usability issues hampering our customers.- Supported bug reporting and tracking on the front line of API development- Fielded questions about Zoomdata's SDK from marketing, sales, customer support, and engineering teams- Created snazzy video demos of Zoomdata API-related tasks to support marketing efforts using state-of-the-art screen capture software- Worked with customers and prospects to make prototypes showing how the Zoomdata SDK can solve actual customer problems- Trained newly hired engineers and customer engineers on the Zoomdata SDK- Assisted as a member of Zoomdata's release team coordinating product releases to ensure the products are feature-complete, robust, and resilient

Reston, Virginia, Us

- Developed publisher guide for Brightspot CMS- Developed operator guide for in-house cloud network management tool- Developed hand-off documentation for web development projects- Translated ~200 pp of publisher and administrator documentation into Spanish- Assisted teams in reorganizing Confluence wiki spaces

Worked closely with multiple startup companies, including:- Zoomdata (Reston, Virginia)- Opower (Arlington, Virginia)- VoloForce (Germantown, Maryland)Key Projects:- Gathered client requirements and needs to design and build Joomla-powered websites and documentation sites- Saved a client approx. $200k by editing a document from 60k words to 20k words, deleting nothing essential, in preparation for translation into 14 languages- Combined 10 related documents into a single-source project so that all 10 documents can be kept uniform, customized, easily maintained, and frequently updated with minimal impact. Repeated this process with 4 other document sets- Wrote online documentation to describe technical specifications and features in easy language- Built workflows for new client onboarding, billing, and security management

Tysons Corner, Va, Us

Reviewed source material, interviewed software engineers and testers, and collaborated with other writers to understand complex software products and to produce documentation addressing the needs of any audienceUsed defect tracking system (TQMS) to monitor software updates, log defect/enhancement reports, and keep documentation up to datePrimary author of:∙ Best practices white papers for technical consultants∙ Online helps for software applications∙ SDK help topic∙ Customer administration manual for platform-as-a-service offerings∙ Videos for conference presentations to highlight new featuresRevised, expanded, and updated:∙ Online helps∙ Printed manuals∙ Wiki-type helpsImplemented single-source techniques and CSS-based styling to manage uniformity of feel and content

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