Law Firm Information Technology Executive ~ Operational Excellence ~ Program Management ~ Customer ServiceLegal technology executive with over 20 years of information technology consulting and management experience. Broad-based experience with global law firm technology operations management, strategy development, team management and maximizing operational efficiency. Skilled in end-user experience design, systems development lifecycle (SDLC), application development, program management, managing cross-functional teams and administering multi-million dollar budgets. A true Change Agent with exceptional communication and team-building skills.Additional competencies in: - Cross-disciplinary communication - Speaking the language of business (marketing, accounting, finance, etc.) as well as technology - Collaborating with all levels of executive and management teams - Developing technologies and processes to provide more value with fewer resources - Broad technology expertise including business analysis, information architecture, graphic design, development methodologies, quality assurance and information technology customer service and satisfaction