Global IT - Monitoring Applications

Global Supply Chain - Global Data Management

Loss Mitigation/Home Preservation Fulfillment and Operations; Provided technical support for managers and there team/pods within Loss MitigationProvided process support for managers and there team/podsWorked as a Liason between Loss Mitigation/Home Preservation Fulfillment and OperationsIncorporated Lean Six Sigma process within the Loss Mitigation group through operations supportRe-engineered and maintained data reporting templates for Executive level review (President, VP, Sr. Level Management - FHLMC)Acted as onsight guru to provide multiple facets of support for the FHLMC group and there six teams consisting of two pods per team, and support for new teams added onSummary: My role was to assist with what questions or problems do you need answered today that will help you impact your business and make better decisions for early resolution

and collaborated with programmers to develop and test photography software through entire software development cycle (SDLC)Tested software with photography hardware, firmware, PC's, cameras and Tough BooksUsed analytical thinking and methodoligies to find flaws within programming to implement improvement, as well accurate loading of data into FoxPro databaseAssisted in developing methods and procedures in lab with use of Microsoft applications for software to be executed with impeccable results from test to end user and market (UAT)Planned and designed UAT'sDeveloped and created test cases for Ad-Hoc, smoke testing and regression testingDeveloped Excel spreadsheets to be implemented as standard use for testing and trackingTools - Microsoft Windows XP, Microsoft Visual FoxPro, Panasonic Tough Books, GD6000, JIRA

Worked as a consultant through Midwest Consulting Group providing services for Hallmarks division of Operations and Management Systems (OMS)

Hallmark World Headquarters:Collaborated with teams acting as a Liaison within the OMS organization (Call-In, Audit Release, Installation Coordinators, PD&E Operations Specialists) to resolve order issues on a daily basis efficiently working also as a Liaison between IT, Management and Business PartnersResearched, gathered and met business requirementsProvided support and collaborated with IT techs and programmers business requirements for modeling Microsoft applications and support Unified Modeling Language (UML) for business and business partnersCollaborated with team to development test cases (UTC) for data transferCollaborated with team to plan, design and develop UATConfigured download tables in a MS Access database and adjusted VBA programming to transfer Ordering Data from the PC environment and Excel to the Mainframe environment (ETL)Collaborated with team to (ETL) data from Data Warehousing for reporting and analysisPerformed duties directly responsible for processing over $9,000,000 in wholesale products to retailers YTD 2008Researched/Resolved Order issues daily: Worked within daily deadlines correct and release orders to distribution for processing and shippingProduced Weekly and Monthly company performance reports from Ops Database for Section Management (MIS)Produced Late Order Reports daily to assist with performance integrity and fulfillment Conducted Daily and Monthly database systems data refresh, TSO, Access, VBA data extraction, Data WarehouseConducted daily order releases program that did account for $30 Million in wholesale orders in 2007Successfully trained and worked with supervisor , programmers and teams to convert many manual processes to systematic - Saved organization over $300K annually in billable hoursUsed Excel extensively to provide support for all facets of business operationsTools - MS Office 2003 - Word, Access, Excel, PowerPoint - Oracle, ETL, SQL & PL/SQL, MS SQL, VBA, JDA, Mainframe, Sessions

Error and Suspense-Dish NetworkDatabase Administrator & ReportingEliminate Error and Suspense back-log for dish Network records that have fallen into non-billableCollaborated with IT and business partners to support business requirements using Microsoft applicationsResearched and gathered business requirementsResearch all records within mainframe system to validate each account for accurate billing processBuild and maintain weekly reporting template for accounts that need to be unbundled and transferred over to Dish Network direct billingCode research data to be processed through settlements and customer billingSuccessfully trained and worked with managers to convert many manual processes to systematicCallaborated with team to plan and develop UATTools - MS Office, Word, Access, Excel, PowerPoint, Oracle, Hyperion, ETL, SQL & PL/SQL, MS SQL, Mainframe, Sessions, TSO

Consult with and work closely with Data Programmers to integrate reporting system between cable partners and SprintGathered and documented Business requirements to support SLA's with business partnersBuild and maintain reporting templates for reporting interpreted data retrieved from cable partnersBuilt Excel templates to contain data and used VB to link convert into PowerPoint presentations for executive reviewBuild and maintain Executive Reporting templates with Excel for data to be issued and reviewed by directors and cable partners executives In PowerPointReport data on a monthly and weekly basis and support daily processes for reporting using Excel and converting PowerPointUsed Excel and PowerPoint extensively to provide 76 or more individual reporting templates, linked to and provide support for one master templateTools - MS Office, Word, Excel, PowerPoint, Access, VBA, Oracle, Hyperion, ETL, SQL & PL/SQL, MS SQL, Mainframe, Sessions, TSO, Outlook

Create files for new carriers and set up in access systemRetrieved and processed all data of carrier billings into access systemWorked closely with team and team leads, internal and external customer in ensure proper billing informationPerformed general office duties required to the positionTools - MS Office, Word, Excel, PowerPoint, MS SQL Server, Oracle, ETL, COASkills, Tools & Methods Summary:MS Office 2003-2007, Windows XP & Professional (Outlook, Office, Word, Excel, PowerPoint, Access), VBA,Visio, JDA, ETL, MS SQL, & PL/SQL, Mainframe (Oracle, Hyperion, Sessions, TSO), Lotus, Lotus Notes, COA, Peoplesoft, UAT, UTC, Google, JIRA, MCDBA, Waterfall, Agile

Arranged and established files for carrier billings and auditManually and electronically entered carrier billings into auditing system Cost of AccessProvided support to team and piers for office and carrier related issuesPerformed general office duties required to the positionTools - MS Office, Word, Excel, PowerPoint, MS SQL Server, Oracle, Hyperion, ETL, COA, Mainframe