Cloud-based SaaS software for optometry offices, including practice management, electronic health records, patient communication/engagement, patient intake forms, billing, payments, healthcare claims clearinghouse.

Senior Product Manager in the investment banking space.Creating new-to-the-world WebRTC live-meeting products built on Zoom API and Twilio API:--Value-add security/compliance features, tailored to Investment-Banking clients/use cases.--Multiple use cases: Full-service/Self-service, Meetings/Webinars, Higher security/Higher convenience--Fully-automated meeting booking/editing/launch/expiration via Zoom ISV--Web-based user-driven meeting scheduling paradigm (like OpenDoor, but for meetings not restaurants)---Companion dashboard for real-time meeting monitoring/control/communication.Business ownership of Pre-Deal Research distribution services and Virtual Data Room technology. Substantial API integrations:--Integrating core into 3rd-party: Our API actions meeting requests from our client's Event Planner tool--Integrating 3rd-party in to core: We request new meeting generation from Zoom's API (ISV)Driving/leading the development and release of cross-product customer experiences like GDPR features,Uncompromising focus on great UX, tight integration with our excellent UX team.Regular, sustained contact with clients (Users and Choosers) to keep their pulse and look for new value-adds, using JTBD framework, 5 Why's, listening skills.Partnering internally, building productive, effective relationships that last beyond co-employment.Using empathy to design/deliver experiences for productivity/satisfaction of internal Services Teams.Continuously improving user experience via website analytics (FullStory & LogRocket).Generally, I take initiative and get large things done, with full ownership throughout.Problem identification/prioritization, solution concept, design, dev't, operational readiness, release delivery, validation of usage/value.

Driving product success at PRGX Global, inc. and leading the Product Management Team. Gathering Voice of Customer (VOC) through multiple channelsElaborating/Executing the product roadmap to bring to maturity a next-generation enterprise retail claims management product.Elaborating/Executing the product roadmap of big-data email analytics engineOwnership of products which handle $100+ million of company revenue.Introduced Agile Scrum development methodology at PRGX and adapted it for a distributed dev't team spread across 10 time zones.Leading the cross-functional dev't team as Scrum Product Owner.Leading the Product Management Team with direct-line reporting authority.Performance management and recruiting and attracting best talentsMentoring younger team members in best practices, career developmentRe-imagining a legacy commercial claims auditing/management tool set into a next-generation B2B productDesigning and delivering a sophisticated email-based claims review/correspondence system using rules-based workflow, process automation, and enterprise content management system.Hands-on release management of many major/minor releases, including all communications to a global user base (1000s).Partnered with UX Team to completely re-imagine and redesign enterprise B2B product UX/XD.Hands-dirty experience leading data-focused projects: data migrations, data integrity, data conversions, integrating disparate systems.Managed key OEM relationships with 3rd party Professional Services Group.

Working on a software product that is sold in the context of a consulting service (hospital clinical documentation improvement), and is also sold stand-alone. Splitting time between the delivery of revenue-generating projects and classical product management activities of product enhancement definition/development.

Product Manager of multiple integrated software/hardware products at SITA, the world leader in air transport IT solutions. These applications are used by passengers ( self-service ) and also by airline agents for the efficient handling of departing passengers and bags, and flights. They reduce handling costs, simplify check-in process, and allow airports to avoid expensive new terminal construction. ACCOMPLISHMENTS:--Led cross-functional product team in developing and launching a new-to-the-world product, PassengerBagdrop, the world's first common-use bagdrop, which supports baggage drop-off at one counter for multiple airlines.--Developed and and managed two mature products (MaestroDCS Local and PassengerHandler) for double-digit annual revenue growth. Worked on developing other concepts as well.http://www.sita.aero/product/passengerhandlerhttp://www.sita.aero/content/swissport-and-sita-launch-world%E2%80%99s-first-common-use-bag-drop-solution-airlines-zurich-airporthttp://www.sita.aero/product/maestrodcs-localHere are testimonials for PassengerBagdrop by STAR Alliance and Swissport:http://www.sita.aero/content/star-alliancehttp://www.sita.aero/content/swissportDUTIES: Product Business Ownership, from idea/concept through launch phase and on to lifecycle management: finding, defining, and validating new product concepts ; defining a winning unique selling proposition ( USP ) ; participating with Engineering in the selection of the product's technical solution ; preparing the business case and financial profit and loss ( P&L ) statement ; creating the pricing model, preparing product collateral. Owned relationship with OEM partner

Made enhancements to 3M HIS'​ flagship product "3M Coding and Reimbursement System" for the medical coding, grouping, and reimbursement industry domain. Also participated in Six Sigma and led a successful green belt project of my own, which reduced related support effort by 20%. Primarily built desktop applications.