Responsible for East Coast group sales with verticals in retail, production, pharmaceutical, and association. Serve as the point of contact between hotel and client for contracting, rooming lists, and event resumes. Participate and represent hotel at industry conferences including Connect, PCMA, and MPI.

Responsible for all group sales, utilizing revenue management techniques by profitably negotiating room rates and function space commitments to enhance the hotel's financial performance. Acted as the point of contact between client and hotel for contracting, rooming lists, event scheduling, menu planning, designing BEOs, resumes, and servicing.

Worked as the sole point of contact for all sales functions, working with the Revenue Manager to determine optimal sales strategies to maximize hotel revenue and success. Recognized as the go-to person for all in-house and future groups, handling conference room and banquet scheduling, room blocks, and amenities during stay and local outings. Monitored market trends and main competitors and adjusted sales targets based on findings. Managed all social media outlets to promote hotel image and events using brand aligned materials.

Promoted to positions of increasing levels of responsibility, handling a wide array of duties including organizing outings for in-house and future patrons, providing expert knowledge of the Scottsdale and Phoenix area. Exceeded in establishing rapport with guests and creating the most enjoyable stay possible, all while managing a team of 3-4 other concierges and keeping up to date on training material and hotel database information. Oversaw the weekend poolside events at the hotel by tending to VIP guests, responding to attendees’ requests and needs, selling and coordinating all cabana bookings, and constantly communicating with bar staff to provide the optimal guest experience.