At Always Better than Yesterday we help heart-centred leaders leave a HEARTPRINT where those around them are left better than yesterday. Our HEARTWORK is to leave people better through coaching, consulting, community building and podcasting. Our approach is fresh, innovative and industry leading with our trademarked heart-centred programmes being exclusive to ABTY including HEARTSET, HEARTWORK & HEARTPRINT. We are the right organisation to partner with if you are looking to embed and scale a heart centred approach to leadership, business, organisation development and community building. We look forward to connecting with you soon. Always love Ryan Chief Heart Officer, Always Better than Yesterday

Currently engaged on a project to support Police Forces with a best practice guide to Strategic Workforce Planning.

Following the completion of a consultancy project where I transformed the entire performance framework of the constabulary, I was asked to hold the Head of Analysis, Research and Performance role on a part-time basis to stabilise the transformation and recruit a successor. This senior leadership role was responsible for:- Advising the Chief Constable and PCC- Performance Management - Research, Analysis and Evaluation - Environmental Scanning - Strategic Planning - Business Planning- Risk Management - Business Intelligence and Data Analytics - Inspection preparedness- Governance- Training and development of analysts and researchers - Recruitment of new team members - Leadership development - Ensuring a COVID safe working environment - People wellbeing- Senior leadership influence and collaboration- User Insights

I am a fully trained and accredited Post Incident Manager (PIM). A PIM facilitates, manages and ensures the integrity of the post incident procedure. The post incident procedure is triggered when individuals have been killed or seriously injured as a result of the use of force by police. The responsibilities I have as a PIM are to:-facilitate the investigation-ensure integrity of post-incident procedures-explain post-incident procedures to key police witnesses-keep key police witnesses informed of developments-ensure that the key police witnesses’ needs are addressed in a manner which does not compromise the investigative process

As a coach, I help developing leaders grow, build upon strengths, understand and develop weaknesses and improve performance.As a mentor, I specialise in personal and professional development, Insights Colour Profiling, emotional intelligence, leadership, organisational knowledge and awareness, presenting, analysis and performance management, team building and influencing stakeholders.

Force lead for analysis, insight, performance management and Business Intelligence. I lead a team of talented BI analysts to help Wiltshire Police understand what it is good at, what it needs to get better at and to enable leaders and managers make informed decisions. In this role I have effectively led the BI team and Force through a significant period of change. This includes the implementation of Qlikview (BI tool) and moving away from a performance target driven approach to a position where understanding quality, efficiency and effectiveness is at the heart of what we do at all levels of performance reporting within the organisation. Key responsibilities include:Defining the performance strategy for the ForceDevelop and maintain a Performance Framework Leadership, training and development of a team of analystsExecutive stakeholder influence and engagementPresent at internal and external performance boardsDevelopment of the Forces BI tool QlikviewCustomer Satisfaction and Public Perception surveysStatutory requirements (Home Office, HMIC, FOI etc.)In this role I have been fortunate enough to facilitate at two Excellence in Policing (EIP) Conferences (Edinburgh 2016 and Ryton 2017).

I am currently on secondment into this role where I have the following objectives;Improve the non-emergency call performanceDevelop a positive leadership culture Reduce the attrition rate within the department I will update with the results on completion of the secondment on 31st March 2018.

As part of the Wiltshire Police Developing Leaders Programme, I was fortunate enough to support the Prince's Trust Team 12 Week Programme for 20 days. The programme was aimed at young people aged between 16-25 who are not in employment, education or training. The 12 week programme provides the opportunity to learn not only employability skills such as CV writing, job applications and interview support, but also life skills such as team work, communication and working within the community on projects and placements. This experience was one of the most humbling and inspiring things I've ever had the privilege to do.

This role had 3 core elements.1. Experienced analyst and advocate for analysis, performance management and business intelligence. 2. Senior strategic engagement and influence3. Leadership of a small team of analystsIn this role I led the transition between being a performance team to a business intelligence team. This involved moving away from a target driven approach to a more scientific and professional process of analysis which puts understanding and insight at the forefront.

Responsible for building and developing performance frameworks, senior strategic engagement, presenting at strategic performance meetings and line management of a team of analysts.

I am very proud to have been able to serve my community as a volunteer police officer. Following six months of evening and weekend training, I went on to experience many aspects of policing. I committed over 100 hours of my time to operational policing, including a duty at Summer Solstice at Stonehenge. I dealt with difficult situations such as violent disorders, road traffic collisions and unfortunately sudden deaths. I also enjoyed the community element of the role and was fortunate enough to police the Olympic Torch Relay as it passed through Wiltshire.

In this role I was responsible for assessing the performance of operational policing. This included analysis of performance information, presentation to strategic and tactical stakeholders and maintaining relationships with partner organisations.

A very exciting and demanding role which primarily consisted of handling 999 calls and incident control. I dealt with a wide range of incidents ranging from vulnerable people such as suicidal callers to vehicle pursuits, high profile murders and hostage situations. The key skills I developed within this role were:-- Empathy- Taking control of a situation- Risk management- Calmness under pressure- Attention to detail- Communication - oral and written- Race, Equality and Diversity- TeamworkBeyond the role I worked on a demand profile for the department which informed the level of resourcing required and the shift pattern operators worked. I also led on the training of a new vulnerability process in which I had one to one contact time with every operator.

A fast paced and pressured role which I held as a student and enabled me to self fund University. I received several "Service Excellence" awards during this time. I was generally responsible for:-- Performance management of the department- Training new starters- Dynamic resource management- Customer service and complaints resolution- Handling and reconciliation of large sums of cash

An enjoyable and responsible start to employment. The role was very broad and gave me exposure to customer service and first aid skills as well as being responsible for the safety of swimmers.