Ryan Haskell Email & Phone Number

In T-Mobile’s Consumer Group, there are two types of employees: Those who serve customers and those who serve those who serve customers. As leader of Consumer Group Operations, we serve ~40k internal employees and tens of thousands more across our third party Authorized Retailers and global Customer Care partners. Primary leadership functions for Consumer Ops include: - Retail real estate and construction across our 11,000-store T-Mobile and Metro by T-Mobile footprint- Facilities maintenance and repair across ~3k company-owned retail stores and 21 domestic customer experience centers (call centers)- Resource planning and workforce management for retail, customer care, national retail, and virtual retail - Operational support and process development across retail stores, branded trucks, national retail, virtual retails, and direct-to-consumer - Training design and delivery for new hire, continuing education, and leadership development training across retail and customer care - Asset protection, organized crime, and store audit for retail - Frontline systems enablement and inventory management across retail, customer care, national retail, and virtual retail- Project management and launch readiness for major channel initiatives Serve a team of 9 Sr. Directors and Directors with national scope who are responsible for:- Intensifying and accelerating T-Mobile’s aspiration to become famous for the customer experience- Mitigating or eliminating frontline and customer pain points to enable our customer-obsessed and frontline-enabled culture - Expanding the capabilities of a highly trained, technical workforce to turbocharge new customer growth and create customers for life - Delivering CAPEX and OPEX cost savings and solution space initiatives to grow enterprise value - Enriching and elevating the lives of othersAs America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Now with ~130 million customers and nearly $300B in market cap, the world’s largest telecommunications company is embarking on a digital-first journey to unlock the next level of growth and customer love.Email: Ryan.Haskell@T-Mobile.comPhone: (469) 237-7588

Listed skills include Sales Operations, Sales Management, Account Management, Direct Sales, and 30 others.