Ryan Hawley Email & Phone Number

Draper, UT, US

Provo, UT, US

Orem, UT, US

• This role is a mix of DevOps and DBA work, managing c-treeRTG and MSSQL databases and the backend servers. I really enjoy being more technical and working directly with developers and their supporting systems.
• Server setup, maintenance, and configuration of Faircom c-treeRTG and Microsoft SQL servers.
• Day-to-Day maintenance as well as oversight of monthly maintenance and upgrades.
• InfoTrax proprietary front end development, querying, and reporting (FastTree).
• Continuous skill improvement of DBA processes and development.
• 24/7 on-call for support of these services.

Orem, UT, US

• Lead in managing the development, testing, and implementation of enterprise software in the direct selling industry. Work with multiple clients and projects on a daily basis determining and documenting requirements for.
• Oversaw large projects with many customizations and complex systems.
• Worked closely with high-value clients through implementation and custom development.
• Coordinated and designed UI/UX solutions working with clients and developers.
• Responsible for requirement assessment and specification for software implementation and client-requested enhancements to the software, overseeing client-to-system data conversions.
• Management of development projects, communicating with the development team through written and verbal specifications.

Salt Lake City, Utah, US

• My current duties involve a large amount of project and personnel management. I manage the K12 implementation and training teams as well as project manage custom development projects for our K12 and Higher Ed.
• Managed all aspects of the software development lifecycle and trained team members how to effectively gather, document, and execute client requirements
• Actively sought client feedback and served as escalation point on client projects to ensure satisfaction and improve our Professional Services processes.
• Personally hired all engineering, QA, PM and documentation resources while building out the Professional Services function at Instructure.
• Grew Professional Services revenue from zero to $1.2M a year and established a foundation for future growth.
• Served as Project Manager for our first ERP integration which provided a pattern for future integration work which became a staple of revenue for the organization.

Orem, UT, US

• I lead all internal research and development projects from the design phase to completion. This position required extensive product knowledge, organized project management as well as a keen perception of client wants.
• Lead over new technology shift in the main BackOffice product to a Java, object oriented product.
• Assist with marketing new product and features to both internal and client audiences.
• General project and account management skills are used daily.

Draper, UT, US

• As a PRM for a Health Savings Account administration company, I work closely with large employers and Health Plans in the country ensure prompt responses to any issue and oversee integration of claims and eligibility.
• General account management as well as leading implementations to integrate employee and member eligibility for HSA, FSA and HRA accounts.
• Product Development, creating solutions and improvements to web driven products and systems.

Orem, UT, US

• Leading development and testing teams in implementation of enterprise software for clients in the direct selling industry. Work with multiple clients and projects on a daily basis determining and documenting.
• Responsible for requirement assessment and specification for software implementation and client requested enhancements to the software.
• Management of development projects, communicating with the development team through both written and verbal communication.
• Leading several Company implementation projects from gap analysis through requirement, design, testing and implementation phases