Ryan Hewitt Email & Phone Number

United Kingdom

London, England, United Kingdom

San Antonio, TX, United States

• Leads a team of analysts and tracks requirement deliverables, breaks down work and delegates tasks among analyst team members, organizes and defines project plans related to requirement activities, and communicates.
• Work as part of a scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation, large cross functional project and support teams.
• Work alongside project managers to develop detailed project plans to monitor and track progress ensuring that all projects are delivered on-time, within scope, and within budget.
• Collaborate with all internal IT and Business departments and senior management to develop advanced processes and protocols to best support our core IT applications within WellMed.
• Collaborate with senior management to identify and implement time-saving strategies, process automation, and business-workflow improvement strategies.
• Coordinate internal resources and third-party vendors for the execution of implementation and software upgrade projects.

San Antonio, Texas Area

• Assisted with a wide variety of projects from inception to completion while ensuring projects met business and customer goals, time and budget constraints, and met or exceeded SLAs.
• Collaborated with IT and Business leadership to develop time saving initiatives during software upgrade projects.
• Received and completed priority and/or complex assignments from Service Now and Salesforce requests.
• Utilized broad knowledge of users, products, vendors, processes to support business problem analysis and determined the best methodology to resolve the defect or issue.

San Antonio, Texas Area

• Facilitated expertise and problem solving for Office 365 project team involving software upgrades for 30,000+ users.
• Received and completed priority and/or complex assignments for daily Exchange requests.
• Utilized broad knowledge of users, products, processes to support business problem analysis and determined the best methodology to resolve the defect or issue.
• Delivered technical guidance and training to lower levels of support, as well as wrote, published, edited and retired best practice procedures with internal Knowledge Base articles.

San Antonio, Texas Area

• Worked with Project Managers, executive management, and vendors to author business requirements for IT projects.
• Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments.
• Executed projects by documenting and analyzing business requirements to understand the business needs and working to align the needs with a technical solution.
• Assisted with a wide variety of projects from inception to completion while ensuring projects met business and customer goals, time and budget constraints, and met or exceeded SLAs.
• Supported 94 clients at 369 locations with over 5,347 computers in various Windows/Exchange and SQL environments.

Rochester, New York Area

• Supported over 300 users at 5 remote locations on various desktops and laptops in an Active Directory/MDaemon environment with AS400, SQL, Server 2003/2008/2012 and Windows XP/7/8/10.
• Delivered systems administration support, including workstation and server upgrades, backup and disaster recovery, virus removal, Dell SonicWall Setup, and Active Directory maintenance.
• Developed operational processes and procedures while providing on-site and remote system training for users.
• Managed projects including a ticket system implementation, software/hardware upgrades, and buying/selling inventory.Performing other duties as needed.Worked at B&H Piping simultaneously to support IT needs.

Rochester, New York Area

-Supported office of four employees with IT related issues. -Website issues, Computer or Hosted Server Issues, Email, Printers, and performing other duties as needed.-B&H Piping is located in same building as Postler and Jaeckle

Rochester, New York Area

Supported development and implementation of new computer projects and new hardware installations.Assisted in developing long term strategies for meeting future client hardware and software needs.Performed on-site and remote analysis, diagnosis complex PC/Server problems till completion for clients.Provided technical assistance with clients for a variety of.

Moon Township, PA

Utilized a remote system to fix account problems, hardware problems, software and registry errors, and run virus scans. Troubleshooted end users issues to resolution, escalated as appropriate.-Worked while attending graduate school

30 Credit Masters Program - Completed in one year

Greater Pittsburgh Area

• Acted as owner throughout sales process to ensure customer satisfaction and retention.
• Participated in short and long-term planning sessions with clients to improve game day event experiences.
• Ranked in the top three for sales within our team of ten coordinators.
• Assisted with on-site game promotions for sales groups with events mascot and staff.

Greater New York City Area

• Effectively communicated with senior leadership on a daily basis and presented findings to ensure transitions were meeting the intended outcomes.
• Contributed to fifteen sellouts during the 2008 season, triple the amount from 2007.
• Generated over $150,000 in new revenue from group and season ticket sales.

West Palm Beach, Florida Area

• Assisted store manager to complete daily inventory reports and resolved customer service issues.
• Supervised employees in day to day operations, facilitated training and employed best practices to achieve top results.
• Ranked 5th and 2nd for individual sales in June and July respectively, out of hundreds of employees and 31 stores.

Ms, Internet Information Systems

30 Credit Information Technology Masters Program - Completed in one year

Bs, Sports Management

Activities and Societies: Sport Management Club, Men's Club Soccer The Cortland Sport Management Department, with nearly 400 students, is.