Ryan Gilson

Ryan Gilson Email and Phone Number

Senior Director Of Operations @ HCLTech
Wilkes-Barre, PA, US
Ryan Gilson's Location
Wilkes-Barre, Pennsylvania, United States, United States
Ryan Gilson's Contact Details
About Ryan Gilson

As an accomplished Director of Operations with extensive experience in the Business Processing Outsourcing sector, I specialize in driving revenue growth and operational excellence for clients in the Consumer-Packaged Goods (CPG) industry. My track record includes driving significant revenue growth over the past five years, thanks to my ability to build and maintain strong client relationships while consistently delivering exceptional service.I excel in managing large-scale transitions, such as the seamless shift to remote operations during COVID-19, while maintaining uninterrupted client service. I also specialize in team restructuring and process improvement, which has led to a substantial decrease in attrition, significantly enhancing team stability and overall performance.With a keen eye for data analysis and performance metrics development, I implement strategies that not only meet but exceed operational and financial targets. I’m recognized for my commitment to developing leaders and cultivating a goal-oriented culture that drives urgency and results.Let's connect and explore opportunities for collaboration!

Ryan Gilson's Current Company Details
HCLTech

Hcltech

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Senior Director Of Operations
Wilkes-Barre, PA, US
Ryan Gilson Work Experience Details
  • Hcltech
    Senior Director Of Operations
    Hcltech
    Wilkes-Barre, Pa, Us
    View
  • Hcltech
    Senior Director Of Operations
    Hcltech Sep 2015 - Present
    Noida, Uttar Pradesh, In
    As the Sr. Regional Director of Operations at HCL Technologies, I’ve had the privilege of leading a talented team in the Business Processing Outsourcing sector since 2015. My focus has been on driving operational excellence and financial strategies that fuel our growth. Over the past five years, we've achieved an impressive increase in revenue, thanks in large part to cultivating strong customer relationships and innovative client acquisition strategies. When the COVID-19 pandemic hit, I spearheaded a remote workforce plan that ensured our operations remained seamless, keeping client services uninterrupted. Additionally, I took on the challenge of restructuring teams and refining internal processes, which led to a remarkable reduction in attrition. It’s been incredibly rewarding to enhance team stability and performance while navigating the dynamic landscape of our industry.
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  • Hcltech
    Account Manager
    Hcltech Nov 2013 - Aug 2015
    Noida, Uttar Pradesh, In
    I had the opportunity to drive operational excellence and foster strong client relationships for major food and beverage accounts. My approach centered on delivering outstanding customer service while strategically aligning our marketing initiatives with client needs. By conducting comprehensive audits of existing procedures, I identified key efficiencies that not only streamlined operations but also enhanced the overall customer experience. I proudly achieved perfect SLA attainment, underscoring my commitment to exceeding client expectations. My focus on client satisfaction allowed me to maintain high engagement levels, and I consistently proposed and implemented innovative strategies that fueled account growth and profitability. It was a fulfilling experience to blend customer-centric leadership with a results-driven mindset.
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  • Sallie Mae
    Technical Education Manager
    Sallie Mae Jan 2013 - Oct 2013
    Newark, De, Us
    In my role as Technical Education Manager at Sallie Mae, I was at the forefront of transforming our tech-based curriculum to ensure it met the evolving needs of our workforce. I collaborated closely with industry experts to design and deliver dynamic workshops that were both engaging and relevant. My focus on continuous improvement led me to meticulously review and enhance our technical training materials, while also generating and analyzing key metrics to measure the impact of our educational initiatives.I took pride in managing training and development programs for the collections department across various locations, ensuring that staff received thorough education and that processes were well-documented. By directing a team of technical trainers, I fostered a culture of growth, conducted performance reviews, and oversaw merit increases to motivate and retain top talent. Additionally, I worked hand-in-hand with senior leadership to develop specialized training programs that aligned seamlessly with our company’s strategic objectives.
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  • Network Solutions / Web.Com
    Senior Performance And Development
    Network Solutions / Web.Com 2007 - 2012
    Jacksonville, Florida, Us
    Responsible for the initial management and training of all new hires Development and delivery of hours of monthly release training to existing employeesExpert use of Microsoft Office for reporting and curriculum as well as Captivate and Articulate for creation of web based training coursesAssisted in implementing the company's first LMS (Learning Management System) using MoodleConceptualized an internal SharePoint server site to house customizable information for each departmentDeveloped and successfully implemented the company's first remote training programCompany point of contact for all remote training using Adobe Connect
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Ryan Gilson Skills

Call Centers Management Process Improvement Project Management Program Management Performance Management Training Sharepoint Troubleshooting Microsoft Office E Learning Workforce Management Software Documentation Computer Hardware Access Coaching Dreamweaver Software Instructional Design Windows Sharepoint Designer Employee Training Html Visio Leadership Analysis Outlook Microsoft Excel Networking Sql Powerpoint Team Leadership Technical Writing Team Building Vendor Management Customer Satisfaction Learning Management Change Management Tcp/ip Captivate Project Planning Social Media Supervisory Skills Linux System Administration Quality Assurance Data Analysis Business Analysis Salesforce.com Needs Analysis

Ryan Gilson Education Details

  • Lehigh Valley College
    Lehigh Valley College
    Networking
  • Career Technology Center
    Career Technology Center
    Computer Information Technology

Frequently Asked Questions about Ryan Gilson

What company does Ryan Gilson work for?

Ryan Gilson works for Hcltech

What is Ryan Gilson's role at the current company?

Ryan Gilson's current role is Senior Director Of Operations.

What is Ryan Gilson's email address?

Ryan Gilson's email address is ry****@****ail.com

What schools did Ryan Gilson attend?

Ryan Gilson attended Lehigh Valley College, Career Technology Center.

What are some of Ryan Gilson's interests?

Ryan Gilson has interest in Leadership, Guitar, Golf, Training.

What skills is Ryan Gilson known for?

Ryan Gilson has skills like Call Centers, Management, Process Improvement, Project Management, Program Management, Performance Management, Training, Sharepoint, Troubleshooting, Microsoft Office, E Learning, Workforce Management.

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