Ryan H. Email & Phone Number

Plano, Tx, Us

Louisville, Ky, Us

Develop and communicate Yum's security strategy aligning it with the Digital and Technology business goals and objectives. Ensure that security initiatives support and enhance overall business strategy. Identify, assess and prioritize security risks with engineering stakeholders to the organization's assets, data, and systems. Ensure the organization complies with relevant laws, regulations and industry standards related to information security and privacy including GDPR and PCI. Promote a culture of security awareness throughout the organization by providing training and education to stakeholders and employees. Oversee the design, implementation and management of security architecture and technologies, including custom code development for Yum Brands. Evaluate and manage third party vendors and service providers to ensure their security practices align with the organization's standards. Define key performance indicators (KPIs) and regularly report on the organization's security posture to senior management and stakeholders. Recruit, train, and manage a team of security professionals, providing mentorship and leadership to enhance their skills and capabilities. Stay current with emerging threats and technologies in the field of cybersecurity and implement innovative solutions to protect the organization. Communicate security issues, risks and strategies to senior management and stakeholders.

Plano, Tx, Us

Lead a geographically diverse team of 150 site reliability and technical support engineers supporting on-premises and cloud-based workloads designed to sell more pizza. Collaborate with leaders at all levels of the organization and manage a team of senior leaders who are accountable for the delivery of information technology services. Responsible for all enterprise-wide information technology including infrastructure and architecture, applications support and development, networks, telecommunications, vendor management, sourcing, project management and cloud migration.Compliance Officer reporting directly to the CTO, accountable for PCI DSS and NIST compliance and remediation for all Pizza Hut Technology platforms.

Plano, Tx, Us

Responsible for overall quality of Pizzahut.com, Pizza Hut mobile app and all underlying services. Established Site Reliability Engineering for services hosted across AWS and GCP as well as quality assurance for new features and services launched supporting the sale of Pizza. Establish SLI, SLO and error budgets for distributed systems supporting e-commerce, loyalty and customer account. Automate infrastructure and code deployment activities reducing operational toil for support teams. Manage incidents to resolution and drive blameless post mortem following incidents. Manage all releases for the platform ensuring monitoring and testing strategies are optimized. Recruit and train talent for both the SRE and QA functions.

Plano, Tx, Us

Lead the eCommerce Operations, Content and Infrastructure and Development practice for Pizza Hut US. Mentor, motivate, and develop a team of skilled technical resources by providing clear priorities aligned to our business goals. Improve vendor performance and compliance through open, honest data driven feedback.Responsible performance and availability for pizzahut.com and mobile app platforms to generate sales. Implement compelling content to the site to drive sales. Improve the operational efficiency and time to market for the team by driving innovation in process and technology. Build enterprise services and infrastructure to drive online sales by enhancing store information, order information, and content distribution for the site.

Dallas, Tx, Us

Built the platform enabling resellers to sell, support, and bundle AT&T Services leveraging the Salesforce platform, transforming the quote to cash process and providing an ecosystem for marketing and technical support of those services. Inherited the platform with over 500 severity one defects six months behind on its delivery cycle and within three months had mitigated the defect backlog and launched the site.

Dallas, Tx, Us

Founding member of a start-up designed to improve activation of critical AT&T networking products in the Re-seller channel. Conducted multiple interviews with Resellers and AT&T Core product teams to devise the right set of products to drive channel revenue for the Wireline/networking portfolio, including managed internet service, switched ethernet, and several VoIP products accounting for 85% of channel revenue. Responsible for the entire product lifecycle for the channel including processes and support for Learn, Buy, Get, Use, Pay and Support. Reduced quote cycle for wireline products from 14 days to seconds.

Dallas, Tx, Us

Led a team of 250 Administrators and Engineers providing 24X7 support for over 14 million paid television customers across 60 markets. Organized the teams for ownership of mission-critical services to improve expertise and shorten training times. Created automation to drive toil from the support and maintenance of a large-scale windows server environment.

Dallas, Tx, Us

New Technology Introduction- LTE - Defined and implemented cross-departmental operational support strategy for the LTE wireless network. Crowdsourced top resources from standing teams as an incubator to build out end-to-end process, tooling, and training to support the build out, maintenance, and support of new LTE systems. Distributed work out to the larger organizations to enable the rapid scale and deployment of the LTE network.

Dallas, Tx, Us

Ensure operational readiness for new applications in both the Mobile and U-Verse Environments.Business planning for Mobility Service Operations, ensuring proper budget, training and staffing for new and existing Mobility initiatives for the Service Operations team.Built the communications, metrics and tools strategy for managing the onboarding process. Implemented a single database repository for all application data for use by all operational teams. Established a weekly forum for communicating application status and highlighting operational support gaps.

Dallas, Tx, Us

Direct and coordinate all change management activities for the AT&T U-Verse Network. Supervise a staff of 11 managers responsible for planning major network releases and reviewing and de-conflicting diverse technical change actives across network layers. Responsible for limiting adverse customer impact and insuring on time delivery of key product enhancements and prioritizing over 5000 change activities per month. Key Accomplishments• Transitioned network release planning and execution from an external vendor to internal teams with superior results. 36 Million in Capital savings, 50% reduction in outage time. 66% reduction in associated outages. Completed upgrades 35 to 45 days early respectively.• Drove improvement to the planning and documentation of all maintenance activities through rigorous review procedures and checklists reduced emergency entries from 30% to < 20% of volume. • Improved the customer experience by reducing the impact of that maintenance on the U-Verse customer base moving from 99.4% to 99.7% changes executed without unexpected customer impact. • Identified and implemented automation to avoid adding headcount while increasing workload by 20% month over month.

Dallas, Tx, Us

Built and directed operations for Video on Demand deployment, sports content management and national ad insertion. Provided strategic direction for scaling the operation through solid business planning, budget forecasting and process rationalization. Established customer focused measures and drove continuous improvement. Managed multiple vendors to execute the monitoring and control design. Key Accomplishments• Executed 99.98% of over 10000 sports event without error annually. • Scaled VOD operations supporting 3 hours of content in one market to 3000 hours across 14 major markets. Worked closely with marketing to identify product selection and maximize revenue generation. • Awarded a patent in 2006 for an alternative method for network based video transmission scheduling. Worked closely with IT on SDP in support of Blackouts.• Designed method for national monitoring linear and occasional video streams and completed the $4.5M capital project to construct the solution in Irving, TX. Delivered the project on time and approximately $250K under budget through advanced project management techniques. • Developed employees resulting in 3 promotions for direct resports.

Dallas, Tx, Us

Provided strategic and tactical leadership of SBC Internet Service (SBCIS) Network Operations Center (NOC) leading the managers of managers. Developed cohesive, forward looking business plans, budget forecasts and drive continuous improvement using Six Sigma. Built relationships and coordinate activities with external organizations to enhance team value. Served as the executive point of contact for any outage condition representing the organization to the senior leadership team. Key Accomplishments • Implemented technical and leadership career progression plans to move high performers to positions of more responsibility resulting in 100% CCNA certification for all technicians.• Operationalized SBC’s Enterprise voice over IP (VOIP) platform and IP Television offering. Developed surveillance practices and related performance measures. • Drove a 30% increase in productivity in the center, allowing the team to support new projects with no incremental headcount.

Mba, Business Administration And Management, General

Bachelor Business Finance, Finance