Working with Businesses to understand their challenges and see how technology may be able to help them grow. Offering services listed below.• Technical Project Management• Business Technology Analysis• Phone & Internet Solutions• Training

Overseeing all IT operations and working on strategic plans to improve business performance. Helping business team utilize technology to the best of their abilities.• Recognized as a Technology Visionary for the company• Technical Project Lead for Salesforce CRM Deployment to over 150 users• Working with Development Managers to make applications changes to support the business• Developing IT KPI Reports for Management Team• Deployment of SharePoint Enterprise Wide• Project Planning for Office 365 Deployment• Utilized Capitalized Projects to support EBITA growth across the organization • Implemented Cisco Meraki Network Solution across sites• Supported Major Upgrade of ERP Solution• Ensure uptime of MPLS network between Corporate HQ in Georgia and between 2 sites in Ohio• Managed Shoretel Phone system for over 600 users• Developed and implemented new call center routing plan for Customer Service to improve handling rate of calls during peak time• Participant in Senior Management Activities for Strategic Business Planning• Developed Training Programs for Technology Systems• Working with Development Teams and utilizing waterfall and agile development strategies• Developing business and project workflows in Jira• Utilizing Kanban boards to track major business issues

• Continuing to perform all Network Administrator duties while managing the helpdesk staff• Developing goals and objectives for all helpdesk personnel• Creating a strategy for improving helpdesk support by enforcing SLAs and first response requirements• Developing project plans and determining project deadlines for my team by working with business units• Working with business units to develop strategies for implementing new technology to improve efficiency

• Managed budget for major initiatives• Developed DR plan to ensure appropriate RTO• Reduced datacenter footprint 10x through virtualization• Managed VMware virtual environment using VMotion, SRM, and Veeam• Reduced complexity of network by consolidating equipment• Implemented new SAN and migrated all data with very limited downtime• Directed corporate security initiatives and implemented policies• Architected Site to Site VPN with over 40 home office users• Managed Cisco ASAs between Corporate and DR datacenters• Implemented new HP Networking strategy to replace aging cisco gear and consolidate network• Implemented managed print environment with secure print to reduce costs and implement better document security• Managed Mitel Phone system for 200+ users• Developed plan to migrate all application servers from Windows Server 2003 to 2008 R2 and 2012• Oversees the helpdesk unit to ensure quality responses to our insurance agents• Performed administration of IBM Lotus Domino Servers and the Lotus Notes Client

• Web Developer using all the latest standards• Wrote code to interface with Microsoft SQL and Lotus Domino databases• Developed modern web applications using html, css, and javascript libraries• Worked with a team of developers to create custom business applications• Worked with Project managers to develop timelines for projects• Discussed projects with Business Units to determine scope of work