Ryan Hou Email & Phone Number

Riverside County, California, United States

Los Angeles, Ca

Los Angeles, Ca

Los Angeles, Ca

Greater Los Angeles Area

• Learn to oversee the Dining Room Area and the supervision of all Front of the House service staff in accordance with operating policies.• Learn about the proper food handling procedures and presentation are being met by the staff. • Learn all SRC Polices and Procedures.• Learn to manage customer/staff complaints.• Learn to establish standards of performance for the dining room area. • Learn to execute the general responsibilities necessary to minimize operating cost.• Learn to maintain a system of cost controls through purchasing and sales.• Learn how to maintain and manage bar and dining room costs. • Learn how to estimating food and beverage cost and requisition supplies.• Learn how to review financial transactions and monitoring the budget to ensure that expenditures stay within budget limitations.• Learn and master Restaurant technologies, Hotschedules, COMPEAT, CTUIT, accounting programs, etc…• Learn how to schedule Restaurant Staff in the Labor Scheduler on a weekly basis.• Learn how to forecast labor cost for the Restaurant department and presenting those figures to the General Manager for approval on a weekly basis.• Learn to complete Performance Reviews and learn to make recommendations for the promotion, hiring, and advancement of front of the house personnel. Once completed he/she will then forward all reviews and recommendations to the General Manager for final approval.• Learn how the training, supervisorial, and termination process of all front of the house personnel in conjunction with the General Manager in constructed

The Restaurant At Kellogg Ranch

Undergraduate students gain experience by providing excellent guest service, preparing quality food, and creating and executing management plans. They rotate weekly through various positions in order to learn all aspects of a hospitality operation. Some of the finest professionals in the industry facilitate student learning.

Rancho Palos Verdes, Ca

Provides courteous, professional and efficient services to internal or external callers/guests by utilizing hotel telephone system, radios, and multiple computer software and company resources to fulfill requests, answer questions and provide solution to problems for guest satisfaction. Promptly answer phones using a positive and articulate speaking voice with proper verbiage. Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests. Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgment and discretion and all tools and resources provided. Resolve guest challenges, conducting thorough research to develop the most effective solution for the guest.

Redondo Beach, Ca

- Paying attention to details, excellent communication skills, both verbal and written, establishing strong relationships with clients of the hotel.- Support the sales and catering department in all administrative needs.- Filing on a timely basis and in accordance with the hotels filing system.- Use of Delphi and the ability to understand booking guidelines, and rate parameters.- Coordinating special requests, packets and collateral.- Maintain knowledge of all hotel services/features and hours of operation.- provide assistance to managers with B.E.O.'s, Daily Event Sheets, & Daily Change Sheets.- Provide 10-day forecast and reports as assigned and distributed according to hotel standards.- Maintain positive guest relation at all times.

Redondo Beach, Ca

Bachelor’S Degree, Hotel, Restaurant, And Tourism Management

Activities and Societies: Cal Poly Hospitality Association

Computer And Information Sciences And Support Services

Food And Wine Pairing

• Completed course work in Italian culture and society • Completed course work on food and wine pairing • Demonstrated communication.