Ryan Hummer Email & Phone Number

Madison, WI, US

Madison, WI, US

- Lead my team in developing a framework to eliminate the two year long SSO Integration backlog, and then executed on that framework, successfully completing all work in the backlog- Learned ServiceNow Form Development and completely revamped all ServiceNow forms that route to the IAM area, reducing us from 75 catalog items down to 25 items. This created a.

Madison, WI, US

- Stood up an agile scrum team in an organization that was new to the Agile methodology- Changed the teams mindset, to think of work as something that is owned and accepted by the team, instead of the individual- Adapted and changed the team structure and ceremonies to match the constantly changing needs of the employees, and the organization

Madison, WI, US

- Managed the dynamic needs of our business partners by working with analysts and engineers to provide cross-operational company access to thousands of users all while maintaining information security principles - Built a new user provisioning system to handle all onboarding and offboarding requests for an entire operating company, while having minimal.

Madison, WI, US

- Mentored and developed other analysts in the workplace by providing side-by-side training- Assessed Identity and Access Management related Security Needs in order to mitigate risk and provide users access to needed applications and services in a timely manner- Maintained high working knowledge of tools including, PowerShell, Active Directory, Exchange.

Madison, WI, US

- Administrated security permissions for a corporate network of over 30,000 end users using PowerShell Active Directory, Exchange Admin, Okta, CyberArk, CA Products, Microsoft Suite, and more- Provided customer service over the Phone, via email, and through chat

Madison, WI, US

Fort Liberty, NC, US

- Lead the effort to create a new service desk for a division of over 3000 soldiers in order to be able to provide timely support and keep mission critical operations running- Was the point of contact for questions regarding mission communications plans and helpdesk set up during the 2022 summer training exercise at Ft. McCoy, WI- Advised and directed.

Fort Liberty, NC, US

- Established a helpdesk in order to support multiple Brigades worth of soldier’s communications needs - Attended briefings with senior officers to provide technical expertise on ground level operations- Mentored, Developed, and Trained staff in IT Security concepts as well as Helpdesk Operations in order to provide an effective team to support the.

Fort Liberty, NC, US

- Lead a staff to ensure the battalion has secure workstations and network communications equipment in order to maximize production time and maintain information security- Planned the secure network topology for Tactical Operation’s Center and supervised the execution of the configuration, maintenance and teardown of the network while under pressure from.

Madison, WI, US

Cupertino, California, US

- Provided in-person service in order to help people solve problems, answer inquiries, and find solutions to various types of personal use and technical issues- Managed customer data in a database in order to maintain relevant information for order processing, relationship management, and documentation with B2B customers- Contacted local businesses via.

Minneapolis, MN, US

• Conducted employment interviews in order to acquire new talent with a desirable competenciesand cultural fit
• Facilitated Service Academy, training and on-boarding for newly hired employees in order tobuild a competent and effective team
• Solved employee disputes while maintaining positive relationships with co-workers to maintainworkflow and efficiency

Bachelor Of Business Administration (Bba), Management

Certification, Security Plus, Network Plus

Associate Of Arts (Aa), Liberal Arts