•Provides technical consultation and expertise regarding IT-related needs analysis, evaluation of proposed solutions, systems integration, system design, and solution implementations for the Office of County Counsel•Responsible for providing a broad range of information systems liaison work to ensure satisfactory operational integrity between the department's technical/business requirements •Assists in the development of IT strategic plans, objectives, and priorities for the department•Works closely with IT Outsourcing partner and County Technology Office personnel to ensure outages are addressed thoroughly and in a timely manner by the IT Outsourcing partner •Provides subject matter expertise / operational support on specific departmental systems in conjunction with IT services contractor personnel•Works with department management to ensure CoSD IT policies are followed and enforced•Works closely with the County Technology colleagues as a member of the Mobility Advisory Committee (MAC) regarding mobile device management throughout the enterprise•Performs duties of lower level classifications as needed/required

•Provides consultation advice and technical expertise regarding IT-related needs analysis, evaluation of proposed solutions, systems integration, system design, and solution implementations for the department•Responsible for developing and managing the San Diego County Library's $4-million+ dollar fiscal year Information Technology budget with the County of San Diego IT Outsourcing partner •Responsible for managing and monitoring various vendor contracts with a total contract value of over $8-million dollars.•Responsible for providing a broad range of information systems liaison work to ensure satisfactory operational integrity between the department's technical/business requirements •Assists in the development of IT strategic plans, objectives, and priorities within the SDCL-IT division•Works closely with ITO partner and County Technology Office personnel to ensure outages are addressed thoroughly and in a timely manner by the ITO partner •Provides subject matter expertise / operational support on specific departmental systems in conjunction with IT service contractor personnel•Represents the department at Enterprise Architecture meetings and various user group meetings•Presents oral and written reports to Group IT Manager’s and department heads on progress and status of departmental IT projects •Work closely with Group IT Managers regarding IT projects, IT Budget, and related strategic goals•Works with department management to ensure CoSD IT policies are followed and enforced •Supervision and training for (2) IT Analyst, (3) IT Specialists, (1) Student Worker, and (1) Librarian on daily tasks and core responsibilities of Library IT division•Works closely with the County Technology colleagues as a member of the Mobility Advisory Committee (MAC) regarding mobile device management throughout the enterprise•Performs duties of lower level classifications as needed/required

To perform business systems analysis; translation of business requirements into system deployments; coordination of application development to meet business needs; maintenance and administration of computer software solutions.This is the journey-level professional class in the Information Technology series. This class is distinguished from the class of Information Technology Specialist in that incumbents in this class perform complex level professional business applications analysis and development-related duties.

•Provide a broad range of information systems liaison work to ensure satisfactory operational integrity between the department's technical/business requirements •Serves as the technical representative & liaison between the department, County Technology Office, and IT Outsourcing staff/SDM•Provides training & technical assistance to service provider staff regarding various legacy systems, current systems, and future changes to current public OS image and profiles•Analyzes systems problems and recommends appropriate course of action to IT service provider staff •Represents the department at various user group meetings •Provides courteous, high quality service to members of the public by personally responding to requests for service/asssitance or appropriate referral •Develop How-To documentation and provide support to staff who utilize IT equipment not supported by IT Outsourcing Contractor•Manage and approve telecommunications related service inquiries by submitting detailed requests using the County's myRequests online system •Conduct research to replace legacy IT systems/assets/equipment•Manage & oversee IT related projects for the San Diego County Library to ensure completion and thorough work of IT Outsourcing Contractors•Responsible for managing the San Diego County Library's Multi-Million Fiscal Year IT budget•Manage & oversee Chargeback billing; Submit disputes in Chargeback to maintain accurate fiscal year billing of IT related costs •Maintain accurate list of LAN accounts in Active Directory by verifying accounts reported on monthly report •Supervise & train Systems Technician to ensure assigned work is completed accurately and in a timely manner •Work with IT Outsourcing personnel on resolving Library IT related issues •Support County issued mobile devices•Review mobile device & Canon monthly billing invoices to ensure accurate billing•Provide hands-on support of (67) County Library owned laptops and (4) In-Motion Technology oMG Gateways

To perform a broad range of information systems administration, configuration, and evaluation; serves as the technical representative and liaison between the department and the information technology service provider staff; and to perform related work as required. Departmental Technology Systems TechnicianEssential Functions: • Serves as the technical representative and liaison between the department and the IT service provider staff. • Tests, evaluates, and recommends selections of standard departmental IT components. • Provides training and technical assistance to service provider staff regarding various legacy systems and future changes. • Analyzes systems problems and recommends appropriate course of action to IT service provider staff. • Provides operational support on specific departmental systems in conjunction with IT service provider staff.• Responsible for all end-user telecommunications and IT related requests

•Responsible for end-user support consisting of 125+ users and maintenance of the internal network infrastructure serving as the primary administrator for the Department of Defense: Defense Contract Management Agency San Diego client site•Support for Windows NT/2000/XP desktop environments, including installation, support and troubleshooting of OS and hardware•Work in partnership with other Department of Defense sites to ensure that the IT infrastructure functions correctly and any problems are eliminated quickly and effectively•Deploy newly imaged PC’s and laptops utilizing Norton Ghost•Conduct asset management and IT inventory for San Diego site and remote sites within the San Diego area•Manage and edit objects in Active Directory as needed•Interact with users via telephone, e-mail, Remote Desktop Assistance, and walk-ups to perform diagnostics and resolve technical issues•Provide group and one on one end user training on various software applications

•Assist and support corporation consisting of 600+ end users with software and hardware related issues•Create new hire user accounts and disable terminated employee accounts in Active Directory•Manage and edit objects in Active Directory as needed•Provide initial troubleshooting and configuration support for client desktop and networking environment•Interact via telephone, e-mail, Remote Desktop Assistance, WebEx Remote sessions, and walk-ups with customers to perform diagnostics and resolve technical problems•Create technical how to documents for both end users and IT Support Services/Help Desk to utilize in order to easily resolve known issues•Stay up-to-date with both technical and interpersonal training to ensure sharp knowledge and skill set•Setup and configure physical and virtual (VM Ware) Windows (2000/2003) servers for Websense software development testing and sales demonstrations

•Manage Enterprise Software Distribution queue for Help Desk Break Fix and Service Request Management (SRM) tickets via Remedy ticket system to ensure SLA’s are met to ensure 100 percent billing•Assist local IT personnel at various military bases and Help Desk personnel with remote installation of software applications failing to install on remote systems using Radia Services via scripts and in-house software deployment tools•Troubleshoot failed remote software installation issues escalated from Tier 2 ESD•Research policy assigned to software groups in Active Directory which could prevent additional applications to have a failed/invalid install•Update and repair Radia Clients on remote systems in the NMCI environment

•Manage USMC ESD Queue with for all Break Fix and Service Request Management (SRM) request ticket via Remedy ticket system to ensure SLA’s are met to ensure 100 percent billing•Team Lead for three (3) Tier 2 ESD Agents on NMCI USMC network•Perform SRM Software requests for NMCI USMC network•Research application status through ISF Tools and Active Directory to determine if requested applications are deployable or non-deployable status•Create software groups in Active Directory and escalate to QUAN NOC for nesting •Continuous training of new and existing ESD Tier 2 Agents on Enterprise Software Distribution procedures and fixes•Research ISF Tools to determine if a requested software instance is deployable

•Earned Tier 2 rights and title within 8 months from start date as a Tier 1 Analyst•Mentored new and existing agents•Perform Enterprise wide break/fix remote software distribution to 250,000+ NMCI Navy and Marine Corp seats for end users missing or having software break/fix issues•Responsible for tracking up to 200+ software pushes daily in order to meet SLA standards•Assisted Agents regarding software issues and possible fixes or escalations if needed•Trained new and existing Help Desk Agents in team meetings on Enterprise Software Distribution procedures •Responsible for remote software distribution on MISSION CRITICAL and VIP NMCI seats on both Navy and Marine Corps Intranets•Assisted BOPS personnel with remote software installation issues

•Responsible for troubleshooting, analyzing, resolving, tracking, and escalating technical problems associated with an end-users desktop environment•Provide support to end-users for PC, server or mainframe applications (Legacy Navy applications)•Understanding of operating systems and application software packages to effectively identify software and hardware problems•Implementation of TCP/IP network protocol; linking computers and shared resources using dial-up and virtual private network connections•Managed user accounts on fileservers utilizing Terminal Services Client on Windows 2000 Server Platform•Point of contact between end-users and Network Operation Center•Track and update open Help Desk Remedy tickets and escalate unresolved problems in accordance with NMCI Help Desk procedures and SLA standards

•Provide quality customer support with W2K Pro, Windows 2000 Server, Windows XP, Windows NT, Windows 98, Office XP, Office 2000, TCP/IP Networking, MS Exchange, and Microsoft Outlook•Assist a large clientele base with installation and maintaining computers using multi-tasking skills•Deployment of NMCI workstations including migration of users’ data from legacy machine•Basic pc and network troubleshooting skills•Trained technicians on how to properly complete and document all paperwork•Trained as a Site Deployment Lead within 2 months•Provide deployment training to new technicians•Provide user orientation with new Dell NMCI deployed seat

•Installed and repaired low volume copy machines and other office equipment•Managed a large number of service calls and provided prompt, efficient, and maintained professional customer service•Worked with Network Administrators to determine a possible resolution on network printer related issues •Executed training of new employees on troubleshooting techniques and procedures

•Assisted LAN Administrator with youth hardware class•Performed complete PC build-ups, restorations, upgrades, and tear downs•Implemented and executed troubleshooting skills on several PC’s•Troubleshooting network connectivity, line continuity, and password resets•Conducted Windows Product Updates and Cheyanne Anti-Virus Updates to ensure quality assurance