• Completed jurisdictional scans and conducting comprehensive research and data analysis utilizing Microsoft (Word, PowerPoint, Excel) to produce detail-oriented reports and deliverables.• Administered Toronto Fire Services email communication for truck visits and station tour requests from members of the public, and demonstrated in-depth knowledge of booking policies, internal procedures and scheduling functions while processing over 30 new requests daily. • Managed the department’s annual submission to the OFMEM for the Provincial and Federal Fire Service medals and bars; approximately 300 submissions, requiring accuracy and meticulous attention to detail, and efficient filing of confidential staff submission records. • Showcased excellent customer service skills both verbal and written, and performed various clerical and administration tasks, supporting staff at various levels within the organization in an efficient and diplomatic matter.• Worked collaboratively as part of a team to plan the annual Toronto Fire Services Take Our Kids to Work Day event demonstrating excellent interpersonal skills and communication skills while brainstorming activities, attending and transcribing meetings, and logistics.

• Successfully created educational games through an iterative design process by brainstorming and creating mockups, prototypes, and documentation delivered in time for a 2-week production sprint, demonstrating strong time management skills.• Identified areas for improvement for accessibility QA training and made recommendations to the company director, resulting in better accessibility and text-to-speech practices. • Successfully increased student engagement by researching children’s media trends between the ages of 2–12 years to create engaging media with appropriate concepts and grammar usage.• Monitored and supervised a team of QA interns resulting in an increase in understanding of AODA principles as well as JIRA task management, test planning, and bug reports.

• Improved user experience for staff and students by demonstrating strongly written presentation and interpersonal communication skills to create user-friendly training materials and curriculum.• Researched and consulted with education experts to create engaging content to provide accuracy and relevancy of content for the target audience.

• Optimized team performance and prevented stress and burnout by Identifying staff’s technical strengths and assigning roles accordingly leading to increased efficiency through conflict management skills. Identified staff’s technical strengths and assigned roles tooptimize efficiency of communication support to preventstress and burnout.• Planned and taught engaging lessons in the following subjects: 3D Modeling and 3D Printing, Filmmaking and Editing, Minecraft level creation, Game Prototyping, and Mobile Game Development• co-facilitated DMA's first-ever LGBTQ+ Tech Pride Event by creating engaging, diverse, and inclusive workshop activities for youth, which contributed to the successful participation of 100+ attendees and generated an 85% satisfaction rate.

• Demonstrated strong commitment to transparency and accountability by meticulously tracking and documenting student progress and leveraging this information to maintain clear and effective communication with clients.• Fostered a welcoming, inclusive, and education-focused environment for youth by facilitating open-ended STEM learning opportunities and tailoring instruction to meet the needs and interests of individual learners.

• Streamlined communication and optimized team productivity by expertly managing and coordinating multiple complex calendars, ensuring timely scheduling of classes and meetings while maintaining clear, informative communication with clients and team members. • Increased student retention and success rates in programming courses by 40% through the implementation of innovative teaching methodologies and engaging offline activities.

- Prioritized the needs of clients by listening to questions and accommodating them - Provided expert knowledge on products and services of the company - Organized appointments with clients and provided one on one assistance