- Solo-developed a scalable, self healing framework with support for multiple environments and dynamic inventory.- Helped to implement an Infrastructure as Code solution to standardize all building and configuring of machines.- Managed several MySQL cluster migrations, as well as fully automated backup and restores.- Organized and executed a massive infrastructure move between hosting providers.- Developed many tools to assist other teams with various tasks.

( This is a continuation of Xceedium after acquisition ).Built an interactive patch making web tool to allow standardized patch creation.Redesigned build workflow to meet new business requirements ( Continuously ) Resolved dozens of network security related issues in order to meet new company standardsDeveloped a solution to build, and then launch preconfigured virtual appliances from Jenkins.

Managing platform upgrades, modifications.Designing and implementing build processes and build environments for a multi-site team of developers.Scripting, automation, monitoring, tool building, developer support. Research and Development. Infrastructure management.

Implementing and maintaining an internal knowledge base. Managing, hiring, training a team of sysadmin / developers.Senior technical development and sysadmin resource. Additionally, all duties included in the previous position

Designing solutions to monitor new technology types to expand the available service list. Maintaining, upgrading and repairing a customer facing monitoring infrastructure for dozens of client companies. Developing data analysis tools to facilitate internal auditing, to ensure a high level of quality.Troubleshooting and upgrading existing internal processes and toolsDeveloping and enforcing change control processes

Software Performance Validation. May 2011 – PresentPlanning, implementing and testing a port of a major telecoms software project from Solaris to Linux.Provided Linux expertise to assist in the conversion of testers and developers to Linux from Solaris.Converted dozens of internal Perl and shell based tools to be portable, supporting multiple OSarchitectures.Test design and execution spanning multiple CPU / OS architectures.Test automation using Perl / Bash and our product’s XML based API.Tuning Red Hat Enterprise Linux file system, kernel and memory parameters for Oracle Db.Designing system performance tests for CPU / Memory / Disk IO / Network throughput.Application specific performance tuning design for customer recommendations.

Built and implemented several Unix and Linux SMTP servers from OS to Production in a clusteredenvironment.Maintained and implemented a MySQL master/slave environment with a custom backup and disasterrecovery solution.Designed and implemented a custom anti-spam solution for a Unix based, load balanced mail serverenvironment which processes 100k SMTP connections per hour while maintaining 100% service level.Redeveloped an open source webmail platform (Horde) to meet business requirements. Now serving20000+ clients.Developed web based tools to automate procedures which previously required escalation toadministration. This was to improve issue response time and customer experience.Wrote top notch technical and plain English documentation on procedures and environmentinformation.Produced and presented easy to understand training documentation on technical topics to front linesupport agents.Developed a hosting feature management interface for 7 companies using the FuseBox PHPframework.Developed geo location tools using both a Google API and a commercial GeoLocation database. Usedfor customer density mapping and anti-fraud measures.Created custom monitoring plugins for an open source monitoring solution (Nagios).Implemented a series of effective automated server security measures to increase customer accountsecurity.Developed fast install / uninstall and management tools for popular open source CMS applications(Wordpress, Joomla, Drupal).Installation, configuration and maintenance of Virtual Private Server Hosting with Parallels Virtuozzo,Plesk and cPanel.

Providing technical support to consumers for a wide array of desktop, laptop, mobile device issues.Maintaining a site leading level of issue resolution.Promoted to Team Lead due to high level of technical ability and excellent communication skills.Formed a new high performance team who supported all technical issues with unlimited scope.Providing a broad array of technical advice to technical agents with an unlimited support scope.

Responsible for cost management, accurate accounting and budgeting.Provided an on-site service for any technical issue, primary medium-sized business networkingsolutions.Created a business relationship with several hardware/software suppliers to maximize quality / costratio.Provided a web development service, as well as maintained, repaired and updated existing websolutions.

Responsible for in house and on-site PC and network repair, implementation and troubleshooting.Regularly received commendation for ability to communicate technical issues to clients in aprofessional manner.Provided top notch support for any technical issue.Strong focus on customer satisfaction.Provided website related support and assistance to clients publishing websites.

Responsible for building all new systems (sometimes in excess of 20 a day).Hired as a junior technician; promoted to Senior technician after demonstrating high technical abilityand excellent customer interaction/sales skills.Responsible for performing the majority of shop repairs on all type of consumer hardware andsoftware.Introduced a networking service previously not provided by the shop to satisfy consumer interest.