• Leads a team of 20+ Operations team members; provides guidance, feedback and mentorship to help them develop and keep pace with the fast changing demands of the business.• Builds operations strategy for product launches to provide excellent customer experiences and drives sales goals.• Supports and maintains Apple’s environmental, health and safety (EHS) protocols to minimize Covid-19 risk and exposure for both internal and external customers.• Gathers and summarizes key operation’s metrics to support leadership decision making in key areas which include walk-in product runners, online orders, inventory accuracy, shrink and service inventory.• Monitors and validates allocation and placement of store technology and customer demos to ensure that they meet the Apple Retail brand standards.• Conducts daily audits and inspections of our retail and employee space, participates in monthly walk-through with Market Preservations Manager.• Leads all store preservation events, from major store repairs to maintenance, by keeping close communication with 10+ vendors and ensuring all requested work orders are completed in a timely manner while adhering to Apple standards.• Oversees the Operations team in their supply ordering process to ensure that stores needs are being met within our monthly budgetary guidelines.

• Delivered data-driven project updates to Engineering and Operations executives, enhancing decision-making for milestone alignment. • Directed multiple projects ensuring Bill of Material (BOM) component accuracy and readiness across product development stages.• Managed Engineering Change Orders (ECOs) for New Product Introduction (NPI), achieving seamless part integration across product life cycles.• Led cross-functional weekly meetings, driving component readiness for iPhone production ramp-up.• Communicated critical BOM changes to contract manufacturers during FATP operations, minimizing production delays.

• Lead a team of 20+ Operations Specialists; provides guidances and feedback to help them develop and keep pace with the fast changing demands of the business.• Selected to participate in 10-week Support Leader experience where I resolved in-store customer issues, drove key sales metrics, provided on-the-fly feedback to team members and ensured overall operational success. • Maintained close partnership with leadership and all departments to ensure that new operational initiatives and best practices are effectively communicated and executed to the entire store team. • Oversaw and managed all daily inventory processes including cycle counts, return merchandise authorizations (RMA’s), in-bound shipments, in-store use device validations and service inventory.• Monitored and reported all inventory variances via SAP and Apple proprietary systems to Retail Fulfillment & Logistics (RFL) on a daily basis to track our YTD/QTD/MTD shrink percentage and count accuracy. Additionally, analyzes and develops strategies with the identified areas of product loss to minimize overall shrinkage.• Attended bi-weekly operation meetings to provide leadership with feedback, best practices and scheduling strategies to achieve operational excellence and appropriately prepare for Physical Inventories.• Supported the new store opening in Queens, NY, and partnered with the Global Retail Training team as a Mentor to share relevant knowledge and best practices in service.

• Initiated cycle counts and store initiated counts of sellable and in-store use inventory.• Ensured validation and receipt of freight shipment on a daily basis.• Partnered with Operations Expert to communicate the completion of daily inventory processes.• Maintained organization of stock space, which maximized the utilization of space, and in turn, streamlined the process during high volume seasons as well as product launches.• Validation and maintenance of in-store use inventory to ensure the store has an adequate and properly working amount of devices to perform daily business needs.

• Coordinated and implemented all corporate directed marketing campaigns at store level.• Onboarded all new internal/external hire Managers. This includes, but not limited to, methods and procedures, store operations, customer service, promotions, product knowledge, human resources policies and inventory control.• Trained Sales Associates within district to provide highest level of customer service with the focus on methods for customer loyalty.• Consistently exceeded annual sales goals in key metrics (i.e., profit, employee retention, customer service and sales.)• Proactively assisted in-store inventories throughout the Queens, NY region to assist in shrink reduction.• Reduced shrink to lowest in district consecutively for four years through implementation of improved merchandising and inventory procedures.• Proactively provided assistance to District Manager by leading conference calls, driving store sales and providing support to store managers and staff as needed.