Ryan Dunn Email & Phone Number

San Antonio, Tx, Us

West Branch, Mi

President of Daesian Venture Group, Inc and DVG Express Inc.DVG Express Inc. operates as a FedEx Contractor based out of the Saginaw, MI terminal with a fleet of 24 vehicles and an exceptional team of over 20 individuals, delivering nearly 500,000 packages per year.Managing vendor relations with FedEx corporation ensuring service levels, quality standards, safety performance, customer satisfaction, Federal and State regulations.Strategic initiative development and execution driving: Employee satisfaction, performance, and retention; Process improvements for efficiency and cost savings. 3rd party and vendor selection and management aligned for future growth and adaptability to operational environment changes.Daesian Venture Group, Inc previously owned and operated 14 SmartStyle Hair Salon franchise locations located in the State of Michigan.The company employed a staff of approximately 65 highly skilled and dedicated stylists, trainers, and managers.As President and Owner of Daesian Venture Group, Inc., had full responsibility and authority over all aspects of a multi-million dollar entity including but not limited to: Financial performance, programs, debt strategy, and operational cost/revenue. Human Resources and people development and managementOperational strategies and executionVendor relations to include: Product distributors, Franchisor, Insurance carriers, legal, accounting, software platform providers.Developed operational and strategic programs to improve sales, drive cost effectiveness, improve employee engagement, and customer experienceLed the company through Covid restrictions and requirements with agility and compliance with state mandates. The salon industry was a heavily regulated industry prior to and during Covid. Required rapid problem solving and new processes to ensure compliance with ever-changing mandates.

Director – Technology & Emerging Applications Digital Leader for the Columbia, South Carolina Delivery Center with a tri-focus on 1) staff digital upskilling 2) citizen lead development of automation assets and 3) business lead development of solutions Lead and responsible for the growth of the Digital Automation team through talent acquisition, development, and management Project and resource management in order to drive successful delivery of business objectives and client engagement needs People management of direct staff and mentees to support their professional development and progress

Hartford, Connecticut Area

Responsible for the enterprise capability of RPA and related technology competency centers, opportunity identification, delivery lifecycle, production/shared services support, and research and development of related and emerging technologies and capabilities.Ownership and responsibility of the Robotics Management Office (RMO) delivering strategic roadmap, operational development, and execution for all enterprise components of Robotics and leverage of other related technologies.Direct responsibilities including but, not limited to RPA infrastructure, vendor contracts & engagement, training programs, competency centers/capabilities, and standardized playbooks for delivery, production support/shared services, and exploratory & research efforts.Oversee the strategic planning with goals and objectives development to ensure strategic alignment across people, processes, information, and technology for optimal ROI.

San Antonio, Texas Area

Great experience and opportunity leading high-performance teams effectively managing portfolios, programs, and projects for the P&C Company focused on process excellence, process transformation, automation, and employee/customer experience.  -Program and Project Management in the Property & Casualty Insurance Company at USAAResponsible for Directive PMO managing strategic company programs; prioritizing & delivering organizational transformation, process improvements (LSS), and company Board of Directors deliverables & plan accountabilities responsible for programs with more than 37 projects with $22+ million in resource budget allocations.-P&C BPO/Global Business-Services Management (GBM)Led multi-national BPO/GBM management & governance aligned and delivering to corporate strategy.Responsibility for P&C GSM including strategy, process design, planning, design authority, reporting, delivery capabilities.Drove capabilities and efficiencies of process migrations and transitions ensuring success and ROI through a well-managed and repeatable processDrove process and service maturity from a legacy functional approach to an end-to-end approach driving continuous performance improvements and its effect on organizational performance-Robotic Process Automation/ Service Delivery Automation Designed and responsible for the strategic development and execution of Robotic Process Automation and related technologies.Responsible for and developed strategy, concepts & principles, process modeling, process improvement (analysis & design), process measurements, SLA’s, technologies/capabilities, governance, business continuity, control plans, and a center of excellence spanning the full RPA project lifecycle.RPA production environment includes 30+ RPA’s delivering ROI while improving & sustaining quality, performance metrics, and employee & customer experience.Individual RPA projects delivering 800% – 5,000% 1st year ROI’s on benefit focused processes.

San Antonio, Texas Area

Led a team of underwriting advisors developing action plans to audit, identify, and deliver coaching to representatives to increase policy rating and underwriting integrity. Led initiatives focused on delivering process efficiencies, reduce expenses, improve quality of transactions and drive overall ROI gains.Teams led also included associate underwriters, underwriters and senior underwriters responsible for underwriting decisions and rate integrity. Directed plans for underwriting operations consistent with underwriting, growth, profit and service objectives and coordinated the work activities to meet those goals. Monitored the work activities of the underwriting staff to ensure adherence to company policies and procedures in addition to regulatory compliance with respect to underwriting and pricing. Responsible for coordinating, preparation and administration of the underwriting operating budget and all aspects relative to staffing including training.

San Antonio, Texas Area

Senior Staff Underwriter (Lead UW), P&C Underwriting Operations from 2009 to 2011.Senior Staff Underwriter, Underwriting Policy in 2009. Staff Underwriter, Underwriting Policy from 2007 to 2009. P/C Underwriter, Underwriting Operations from 2006 to 2007.

Traverse City, Mi And Phoenix, Az

Commercial Lines P&C Underwriter from 2004 to 2006.Personal Lines P&C Underwriter from 2003 to 2004.

Master Of Business Administration (M.B.A.), Management Science

Bachelor’S Degree, Business Administration

Distinction Honors