Ryan James Heenan Email & Phone Number

Manchester, England, United Kingdom

Manchester Area, United Kingdom

I took part in a 3-week introductory coding course where I learned the skills involved in being a Junior Developer. The course and work experience involved targets and deadlines to comply to. In the first week of the course, I was taught how to use Python, which I then used to develop a text-based game as part of a team. In the third week I learned how to use HTML and CSS which I then used in creating my own personal website which can be seen hosted on my Github account (link below). I successfully passed this course, achieving a Level 2 certificate in both software and web development.https://ryanjamesheenan.github.io/Website/

Preston, England, United Kingdom

This company was formed after the previous company listed below was dissolved, by one of the previous directors. Following this my role expanded and I took the responsibility of running the department myself rather than being part of a team under a manager. This meant that I liaised directly with the directors, taking on additional tasks to assist them occasionally, as well as continuing to undertake the tasks listed below for my previous employment. I progressed from mainly admin-based tasks and became more involved with the accounts side, calculating staff wages and commission, and ensuring the company’s own accounts were up to date for the company’s private accountant. I was made redundant from this role due to the Covid-19 pandemic as this role could not be fully completed by working from home.

Manchester Area, United Kingdom

- Inbound and outbound calls to clients, dealing with queries and providing updates where necessary - Responding to client emails and general enquiries - Maintaining up-to-date records of client’s files using Microsoft Excel - Generating manual invoices using Microsoft Excel - Staff payroll / Accounts - Taking card payments, dealing with incoming cheques - Dealing with inbound and outbound post - Inputting data into Riverlake computer software for our client database, designed specifically for the Business Rates sector

Manchester, England, United Kingdom

My job roles at this rapidly growing business were always growing and ever-changing. They included: - Taking inbound calls from clients and companies, dealing with queries and providing updates where necessary - Taking details from potential clients on inbound calls and assessing the merits on whether a claim could be made - Providing information on processes - Making outbound calls to obtain information - Conducting identification checks - Using the computer program Proclaim to create client records and case files for claims - Responding to incoming emails and dealing with any queries - Keeping records and spreadsheets up to date - Liaising with other department members to provide updates - Dealing with incoming and outgoing post - Passing claims to the claims portal, ensuring all information was correct beforehand - Instructing medical appointments for clients

Manchester Area, United Kingdom

I was integrated into this department as the previous company was being taken over. In this role my responsibilities were: - Reviewing signed paperwork and ensuring all necessary forms were signed - Reviewing the details of the claim and assessing merits - Contacting clients to provide a good customer service and obtain any missing details - Making calls to Insurance Companies to investigate liability and obtain comments - Making investigation calls to obtain all information required to make a successful claim - Achieving daily/monthly targets - Complaint handling Whilst in this department I was able to learn new skills and knowledge, which led me onto the task of processing a batch of backlog cases from another office. I was selected to be part of a team which consisted of more experienced members and I was required to learn how to use a new computer program (Partner) which I was able to pick up without difficulty.

Manchester Area, United Kingdom

I was selected for this role by my team leader due to my attention to detail and trust from senior management. My specific duties were constantly developing during my tenure in this role, which included the following: - Creating new records on the computer program Proclaim - Arranging, booking and instructing sign-up appointments with clients - Conducting Echosign appointments with clients - Dealing with queries regarding any paperwork and the claims process by telephone - Assessing signed paperwork and obtaining any missing information or identification - Updating spreadsheets on Microsoft Excel - Dealing with incoming and outgoing post - Scanning documents - Training other colleagues

Manchester Area, United Kingdom

This role involved making outbound calls to generate leads to potential claimants. It tested my sales and customer service skills as well as giving me targets to achieve.

Btec First Diploma

Graphic Design & Multimedia – Pass

French Studies, A Level

French A Level – C Spanish A Level – C Biology AS Level - B ICT Key Skills – Pass

Gcse

English – C Maths – C Science – BB (Double Award) French – B Spanish – C Art - C